Desk Side Support Technician Resume Rolling Meadows, IL - Hire IT People

SUMMARY:

Technical Support / Helpdesk Technician / Computer Technician position with an opportunity to apply recent education and current skills in Information Systems

SKILLS:

Self - taught computer technician, have diagnosed and resolved various software and hardware related issues for eleven years.
Can type 60-90 WPM
Problem-solver
Strong communication skills

WORK HISTORY:

Confidential, Rolling Meadows, IL

Desk Side Support Technician

Responsibilities:

Troubleshooting any and all hardware and software issues that occurred, examples include script errors, archived emails not appearing, network connectivity issues, driver issues, improperly configured proxies, BSODs and so forth
Performed data migrations
Reimaging
Set up and resolved VPN issues
Set up and configured email servers for Microsoft Outlook
Experience with Windows 7 Enterprise
Experience with Office 365
Set up and configured network printers

Confidential, Hanover Park, IL

Services Technician

Responsibilities:

Performed necessary hardware and peripheral repairs.
This includes identifying the problem and determining the most efficient and cost effective way to resolve the problem, keeping customer downtime to a minimum.
Installing and testing system hardware at customer site.
This includes setting up the hardware, testing the hardware to make sure it is working, identifying system hardware problems and following any special instructions specified by the client.
Completed all required documentation involved in a service call to ensure accurate billing, and timely return of defective products/parts, with respect to warranty or contract.
This includes completion of required Insight and vendor paperwork, preparing defective product or parts for return to vendor, and promptly returning defective products/parts and paperwork according to Insight policies and procedures.
Identified system hardware problems and determine the most effective way to resolving the problem.
Provided telephone support for geographically dispersed user community using a combination of desktop remote control options.
Diagnosed and repaired software configuration problems at the workstation level.
Identifed, pulled, terminated and labeled CAT3, CAT5E, CAT6, CAT6E, coax and fiber optic cables.
Installed support structures and pathways (J-hooks, support rings, cable slings and cable tray/ladder rack, conduit and raceway).
Termination of workstation outlets, patch panels, 110 and 66 blocks.
Fiber terminations.
Termination with multi-pair/strand cable (Copper and fiber.)
Readied blue prints, identifying cable paths and some assistance with site surveys, and bidding.
Installed, tested and configured network and data communication equipment such as switches, routers, firewalls, VPN devices, etc.
Installed, tested and supported Network Operating Systems (NOS) and their applications.
Performed server hardware support, troubleshooting and performance tuning.
Implemented and supported Active Directory and supporting technologies such as DNS, DHCP, WINS, etc.
Implemented and supported Microsoft server applications such as Exchange, SMS, IIS, RIS, etc.

Confidential, Schaumburg, IL

Independent IT Consultant

Responsibilities:

Prepared beverages for customers
Took orders at the register and drive-thru
Maintained general appearance of store
General troubleshooting and diagnosis of software-related issues
Provided on-site and off-site repair services for customers
Upgraded and replaced hardware for customers
Diagnosed and made hardware recommendations for customers
Assisted customers in data storage and backups
Ensured customer satisfaction with repairs and replacements
Experience with remote access software
Experience with Windows operating systems (Windows XP, Vista, 7, 8.1 and 10)

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Desk Side Support Technician Resume

Rolling Meadows, IL

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