Event Manager/Desktop Support Technician Resume

SUMMARY:

A fast paced problem solver with years of experience in customer service on local and enterprise levels, I am seeking to contribute my skills to a team environment. I follow through on tasks and seek to inject improvement on every project I undertake. A quick study, I stay up to date on the newest procedures and policies and am a people - oriented self-starter looking for a position in which I can contribute my ever evolving skill set for optimal success and growth for the company.

TECHNICAL EXPERTISE:

PC/MAC/Printer repair, upgrade, diagnosis and troubleshooting
Networking
ITIL Best Practices
Remedy version 6,7
Change/Configuration Management
MS Office Suite

WORK HISTORY:

Confidential

Event Manager/Desktop Support Technician

Responsibilities:

PC repair, upgrade, diagnosis and troubleshooting for 200+ local users.
Resident expert on account creation/modification in Active Directory Users and Computers and DRA ( Directory & Resource Administration ).
Ability of multitasking in a fast-paced environment, while maintaining an emphasis on quality.

Confidential

Configuration Manager

Responsibilities:

Tracked, leased, replaced, over 300k separate IT components
The “go-to” administrator for 561 NOS configuration management / asset management issues.

Security Officer

Confidential

Responsibilities:

Maintain safety and security, while providing superb customer service for those in need.

Sales Rep.

Confidential

Responsibilities:

Professional salesman, always attentive to the customer’s needs; key timeliness in product delivery.

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