PROFESSIONAL SUMMARY:

• Confidential is a communications professional with extensive experience in Siemens Systems, PBX and telecommunications in a data center environment.
• He has around 14 years experience in working at various medical facilities as a networking consultant.
• Customer Service/Oral & Written Communication
• Microsoft Office
• Windows XP
• APC Matrix UPS system
• Black berry and Android wireless phones

TECHNICAL SUMMARY:

SDC - Intellidesk (Operator Console), LC Wynn, Automatic Call Distribution (ACD), USA Mobility (Pagers), IntegraTrak (Call Accounting System), Siemens Hi Com 300 (9006 System), Siemens Hi Com 300 (9001 System), Siemens Hi Com 150 (with voice over ip), Rolm Phone (Voicemail System),xpressions voice mail system, Spectra link 3000 (Telephone Wireless System), Comdial Telephone system, BES Sever for blackberry phones, tango solution for in building wireless, Avaya systems, Active Directory, Polycom, Polycom,ViewStations

PROFESSIONAL EXPERIENCE:

Confidential, Baltimore, MD

Operator & Helpdesk

Responsibilities:

• Answer user inquiries regarding computer software or hardware operation to resolve problems.
• Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
• Refer major hardware or software problems or defective products to vendors or technicians for service.
• Enter commands and observe system functioning to verify correct operations and detect errors.
• Oversee the daily performance of computer systems
• Answer routine inquiries, and refer calls not requiring dispatches to appropriate departments and agencies.
• Determine response requirements and relative priorities of situations, and dispatch units in accordance with established procedures.
• Question callers to determine their locations, and the nature of their problems to determine type of response needed.
• Receive incoming telephone or alarm system calls regarding emergency and non-emergency police and fire service, emergency ambulance service, information and after hours calls for departments within a city.
• Learn material and pass required tests for .
• Relay information and messages to and from emergency sites, to law enforcement agencies, and to all other individuals or groups requiring notification.
• Record details of calls, dispatches, and messages.
• Enter, update, and retrieve information from teletype networks and computerized data systems regarding such things as wanted persons, stolen property, vehicle registration, and stolen vehicles.
• Maintain files of information relating to emergency calls such as personnel rosters, and emergency call - out and pager files.
• Scan status charts and computer screens, and contact emergency response field units to determine emergency units available for dispatch.
• Maintain access to, and security of, highly sensitive materials.
• Read and effectively interpret small-scale maps and information from a computer screen to determine locations and provide directions.
• Monitor various radio frequencies such as those used by public works departments, school security, and civil defense to keep apprised of developing situations.
• Observe alarm registers and scan maps to determine whether a specific emergency is in the dispatch service area.
• Test and adjust communication and alarm systems, and report malfunctions to maintenance units.
• Provide emergency medical instructions to callers.
• Monitor alarm systems to detect emergencies such as fires and illegal entry into establishments.
• Operate and maintain mobile dispatch vehicles and equipment.

Confidential, Fredrick, MD

Communications Tech

Responsibilities:

• Provide comprehensive help desk support for problems and service requests related to PC/hardware, software - MSWin2000/MSWinXP/MSOfficeXP, Norton AntiVirus, network connectivity (Local and Wide Area Network), internet connectivity, and application support.
• Initiate, escalate and resolve problem tickets/requests, configure upgrade and maintain desktop workstations to perform at agency standards.
• Performed networking LAN/WAN configuration, IP network design and protocol analysis, Router Configuration, hardware and software configuration, perform troubleshooting/debugging a two RF plant (analog/digital) Return and forward sweep using Calun two-way sweep meter and Spectrum Analyzer.
• Perform reliability testing and device failure mechanisms, hands-on trouble-shooting using LAN sniffers.
• Analyze product failures and arrive at root cause to develop corrective actions.
• Evaluate the DC/RF distributions and selection of specs/guard bands to optimize yields.
• Work with product document management systems.
• Performs assembly/test/installation of RF based products.
• Install Bosch Security systems,Install Xfinity home security,provideTech support

Confidential, Upper Marlboro, MD

Telecommunications Lead

Responsibilities:

• Lead telecom technician for all of Dimensions Healthcare System (DHS) facilities
• Responsible for maintenance of voice and data infrastructure
• Supervise telecom technicians, including scheduling, deployment, and reporting
• Maintain the Telecom service level agreement
• Installation, testing and termination for all voice and data wiring
• Troubleshooting; analysis and coordination to ensure fulfillment of requests for the telephone and data services from DHS users
• Siemens ACD (Automated Call Distribution) group programming and set up remotely using a laptop
• Perform site surveys and advised DHS users of equipment and systems required to improve services and reduce cost
• Perform moves, adds and changes within Siemens PBX environment
• Investigate service related complaints in Remedy system, and Provide support for escalated problems from Help Desk as needed also provide corrective and preventive actions
• Assist in DHS user on new and existing telecommunications equipment and services to ensure effective utilization
• Serve as Telecommunications Analyst to assure validity of costs for monthly voice and data services and usage
• Trouble shoot all wireless phones (blackberry and android)
• Ensure all accounts for teleco are paid and or approved to be paid

Environment: Voice/Data Infrastructure, ACD group programming, Siemens PBX, Siemens ACD, Blackberry, android.

Confidential, Upper Marlboro, MD

Installation Technician

Responsibilities:

• Installed and connected CAT 5, CAT 3 UTP, and fiber optic cables
• Installed and terminated on 110 hardware 600 pr. Backbone cables
• Installed twelve pair cables and terminated in DB 25 communication connectors
• Dressed and terminated CAT 5 and CAT 3 cables in the communication closet
• Troubleshoot and tested CAT 5, CAT 3 UTP, copper cable and fiber optic cables within the basic link using a wire scope 155, power meter, and four pair testing devices
• Cross - connected backbone cables to the basic link cable and cross-connected station cables to the power Distribution panel

Environment: CAT 5, CAT 3, DB 25, fiber optic cabling, 155.