SUMMARY

• Over 10 years of experience in IT, with 7 years as an Application Management Analyst providing effective solutions and service for the SMS I/T Global Support Organization for the SDLC of Confidential Custom applications.
• Strong leadership skills with extensive hands - on experience in supporting Client, middleware, front-end and backend applications in a change-managed, multi-platform enterprise environments with cross-platform integration.
• Excellent communication and interpersonal skills coupled with systematic and objective problem analysis skills.
• Proven ability to work in a team environment with a high degree of business initiative and effective time management.

TECHNICAL SKILLS

Languages: C\C++, .NET Suite, .ASP VB, SQL, HTML, JAVA, XML

Databases: MS Access, Oracle9i, 10g, SQL Server 2000, SQL Server 2005

Platform: Intel and Tandem

Operating System: Windows (98, 2000, NT, XP, Advanced Sever, 2003) & UNIX, Tandem

Software Applications: Visio 2003, Visual Studio .NET, SQL Enterprise Manager, Content Delivery Service, Visual Source Safe, E-Test Suite (E-Tester and Empirix Monitoring Tool), BEA Weblogic 8.0, People soft CRM Online Marketing, BipIP, 3DNS, Mercury Test Director 8.0, Remedy Action Request User System, IIS 6.0, Application Center 2000, NetIQ, Control M, P\LSQL Developer, Putty, WinScp, GE FANUC Cimplicity, P2M, PTL, Hasen8, Clarity, SnagIt, MS Office Suite, Crystal Reports XI, Crystal Reports Enterprise Server

PROFESSIONAL EXPERIENCE

Confidential

Application Consultant

Responsibilities:

• Worked as a Remote Consultant traveling to various client sites implementing billing utility software based on Service Oriented Architectures (SOA).
• Perform and lead system prototyping configuration activities based on process documentation.
• Configured Applications Suite for Pre Sales Demo for prospective clients.
• Created business objects and associated table structures to support agency specific forms and agency defined codes.
• Input of appropriate setup elements within Hansen software using Setup tools including formula editor.
• Assist with development of configuration, interfaces, conversion and other project milestones.
• Tested productized interfaces within the application system.
• Prepare data conversion standards documents with data conversion team and assists data conversion team on particular projects.
• Created Data Map for Data Conversion to import Legacy Data to Oracle 10g database.
• Created Data Dictionary of target database for the purpose of Data Conversion based on table metadata.
• Worked with development staff to define system interfaces.
• Develop prototype testing.
• Ensure successful migration of setups from the development to the production environment.
• Completed and provided guidance to client staff in business process review or other related project activities as required.
• Worked with project team to meet deliverable dates.
• Assisted with project implementation by providing documents and training that were required deliverables.

Confidential

Crystal Reports Developer

Responsibilities:

• Create Reports using Business Objects Crystal Reports XI
• Performed analysis and gathered report requirements from Clients (both internal and external).
• Provided routine and ad-hoc reports as needed by customers.
• Maintained and completed documentation on reports produced, as well as the report code.
• Provided data integrity auditing and cleanup when needed to ensure accurate report data.
• Continuously worked to improve reports, drive implementations up, and increase utilization.
• Worked with customers to consolidate needs against current reports.
• Provided reporting team with training on expert report writing skills, techniques, and mentoring on client site.

Confidential

Application Management Analyst SAS I/T

Responsibilities:

• Worked to maintain 100% uptime for Confidential ’s Global Manufacturing Facilities Worldwide.
• Worked regularly with manufacturing operations center to understand services needs and provide great customer experience for various issues they faced daily.
• Investigated and documented Root Cause/Resolution and recorded them into Knowledge Base .
• Performed upgrades, implementations\installations, and testing of manufacturing critical application soft wares and hardware, including custom software designed at Confidential Inc.
• Performed various application, database, and technical tasks to support/troubleshoot application operation and performance.
• Supported manufacturing applications such as DPS, WTCS, and PTL, which is critical to the processing of all Confidential Orders.
• Traveled to various Manufacturing Facilities to manage and support new application and system installations.

Confidential

Lead Application Support Analyst

Responsibilities:

• Interacted regularly with business users to understand services needs and provide great customer experience for various issues they faced.
• Provided training for team members on several new applications we acquired in our group.
• Provided leadership and Mentoring to some team members on various software application, business processes, application support process, and change management process.
• Worked to maintain 99.999% uptime for the online domain which equates to 51% of Confidential revenue.
• Investigated and documented Root Cause/Resolution and record them into Share point Knowledge Base .
• Elected by management to be Order Broker Support Lead. This is Confidential ’s backend Order Management for Confidential .com online orders which equates to 51% of Confidential yearly revenue.
• In 6 month period drove downtime from 1000min to 1min and Trouble Tickets from 60 per week to 1 per week. Received Recognition from dev team for this accomplishment.
• Developed a DTS Package that provided an incremental $1.3M in revenue $170k in margin in 10 weeks for Confidential exporting Data from an application I supported.
• Performed upgrades, implementations\installations, and testing of corporate critical application soft wares, including custom software designed at Confidential Inc. fully integrated across multiple platforms.
• Performed various application, database, and technical tasks to support/troubleshoot application operation and performance.
• Performed all changes in the enterprise production environment using Problem\Change management process and the Remedy Change Management Application Suite.
• Provided 24/7 On-call Support for all application suites.
• Designed all monitoring using Empirix for Confidential Online Commerce Applications.

Confidential - Atlanta, GA

Lead Helpdesk Technician

Responsibilities:

• Worked on 8 million dollar I/T Project to help upgrade university network to a Fully Switched Gigabit Network.
• Supported over 5,000 students and faculty on LAN.
• Supported all devices on the LAN such as workstations, printers, and etc
• Trained student and faculty on various I/T Disciplines and Systems