Sr. Technical Support Engineer Resume New York, NY - Hire IT People

OBJECTIVE:

To secure a challenging and responsible position in Information Technology with special interest in Database, Data Warehousing and Web Development.

SUMMARY:

Over 20 years of software development and technical support experience prominently database designing, programming, and web development
Dedicated, accurate, self - motivated; able to set effective priorities to achieve immediate and long-term goals and meet operational deadlines
Extensive experience in Software Development Life Cycle, involving requirement gathering, system design, testing, implementation, and application maintenance

WORK EXPERIENCE:

Confidential, New York, NY

Sr. Technical Support Engineer

Responsibilities:

Provide technical support to Platinum customers migrating to Fusion Cloud.
Understand customer s requirements, manage their expectations, determine priorities of technical issues to ensure that the project stays on course and completes successfully within the anticipated timeline.
Perform technical analysis to troubleshoot issues and rapidly identify root cause; work hand in hand with Oracle Development and QA to ensure timely resolution.
Handle difficult/sensitive situations with customers diplomatically and tactfully to provide outstanding customer service, and leave a great lasting impression of Oracle organization.
Create technical Knowledge Base and develop training plan for Support Engineers.

Confidential, New York, NY

Senior Consultant

Responsibilities:

Work as an architect, team lead, and principal contributor on software projects
Develop custom financial auditing software using Oracle 10G, PL/SQL, Java Linux and open source business intelligence tools like BIRT
Interact with customers as well as key departments within the organization
Install, configure complex custom software at client sites, and resolve any issues that may arise
Conduct product presentations, demonstrations, and provide training to clients

Confidential, Bridgewater, NJ

Consultant, Professional Services

Responsibilities:

Contributed in the design and development of 3 tier pharmaceutical software application using JAVA, XML, and Oracle database
Develop logical and physical design of Oracle 9i/10G databases on Red Hat Enterprise Linux Application Server 3.1
Interacted with customers and potential customers on regular basis to manage both technical and business side of the relationship
Gather client requirements, create functional specifics, write materialized views, stored procedures, functions, triggers, and packages to meet business requirements
Write shell scripts for data mapping and formatting, running batch jobs, performing database maintenance and backups
Help maintain a competitive edge of company’s products by contributing to the evolution of product development
Install, configure, and test systems to help production for clients

Confidential, Totowa, NJ

Database Administrator / Programmer

Responsibilities:

Designed and developed backend aspect of the POS System for Mandee, AnnieSez, and Afaze retail chain-stores using Oracle 9i, PL/SQL, and Unix shell scripting
Write PL/SQL programs for reconciling credit card transactions
Design and maintain company intranet using HTML, Cold Fusion, and PL/SQL
Create database objects, provide Backup & Recovery solution for production databases
Create Sales Audit, Loss Prevention, and Accounting reports using Crystal Reports
Provide night and weekend support for production databases and critical applications
Troubleshoot and solve problems involving RDBMS, and client-server architecture
Enforce database security, ensure data integrity, fine tune databases for performance

Confidential, Long Branch, NJ

Web Developer

Responsibilities:

Developed three tier Human Resource Internet application using Oracle 8i, Cold Fusion, ASP, Java Scripts, and HTML
Assisted DBA in design, and implementation of very large database (VLDB)
Created ad-hoc web based reports for clients, and company’s internal employees using SQL, PL/SQL, Cold Fusion
Wrote complex database queries using SQL, Stored Procedures, Functions, Triggers