SUMMARY

• IT Operations Manager with extensive working knowledge in Websphere MQ architecture, planning, installation, configuration, tuning, and support.
• Extensive Information Technology experience consisting of facilitating ITIL - based processes for incident, problem, change, release management, business continuity and hands-on technical expertise.
• Messaging expert with a solid background in Service Delivery and Agile transformation .
• Focused on systems design, transformation and integration, emerging technologies, enterprise architecture and production support.

TECHNICAL SKILLS

• IBM MQ v.9
• IBM Message Broker V7 (AIX)
• IBM WMQ Gateway
• BMC Patrol
• ITRS Geneos
• QPasa
• AppWatch
• Candle
• Visual Edit
• CHANGEMAN
• ServiceNow
• HP Service Manager
• Star Team
• DB2 UDB (NT/AIX)
• JIRA
• Red Hat OpenShift

PROFESSIONAL EXPERIENCE

Confidential

Head of MQ Operations, GTO Core Infrastructure

Responsibilities:

• Oversee daily operations and strategic planning associated with providing 24x7 support for the messaging platform.
• Govern a high performing global project team of technical professionals tasked with monitoring, troubleshooting, and resolving system issues ensuring minimal downtime and optimal system availability.
• As a Product Manager, work with cross-functional teams including business users, development, architects, Data Services and other groups to ensure project task accuracy and drive resolution of issues and constraints
• Perform system problem determination procedures, Capacity Planning, performance analysis to identify system bottlenecks and suggested corrective action
• Reduced incidents and service requests by 10% through automation and self-serviced portal
• Accommodated 150% client base growth within the pre-allocated budget
• As a SME for MQ based messaging perform architectural design, planning, setup, adjustment, and administration of stable and resilient MQ operating environments for the business, including High Availability and Cluster configurations
• Define and deliver strategies and solutions for Platform Services transformation, including Sprint Planning, Daily Scrum Stand Up, and Sprint Retrospective meetings for projects in the IT and Development portfolio
• Directly lead and contribute to global operating model transformation, speed to market, significant reductions in budget and efficiencies
• Manage services provided by dbusMQ support team to meet bank’s requirements including management of relationships and reviewing and monitoring the team’s performance and effectiveness, conduct regular service reviews of delivery against SLA’s, build a team of highly skilled MQ administrators
• Introduce new SRE model of operations, promote new support culture, and manage operational shift for the team
• Heavily involved in implementing DevOps strategy, migration MQ to cloud PaaS environment and developing self-service capabilities for on-boarding
• Technical recruiting, staff evaluation and outsourcing administration and preparation
• Apply industry/technical knowledge to provide solutions that increase business results, minimize risk and drive operational service improvements
• Provide direction and support to the level 1 and 2 teams and document solutions to allow Operations staff to provide offshore support to the business. As a Management escalation point of contact, provide 3rd level engineering support for any issues that need escalation to the Problem Management Team or requires engaging the Vendor
• Provide middleware-related support, information and guidance for MQ Development and Operations teams, working in close contact with UNIX SAs on all aspects of OS/MQ configuration and interaction
• As a Product Owner, responsible for project delivery and bringing technology features to company's advantage
• Guide the growth and strategic planning of the Confidential application infrastructure

Confidential

Manager UNIX, Middleware Administration, WMQ/Broker Engineering and Support

Responsibilities:

• Responsible for overseeing a large portfolio of application integration technologies from the company’s Enterprise Service Bus as well as the support organization with 24x7 support.
• Managed the CIO initiative to develop Confidential Information Bus, a world class Enterprise Service Bus supporting over 13M business transactions per day. Met or exceeded 6 Sigma SLA for latency and 99999’s availability for five consecutive years Utilizing WebSphere Message Broker, WebSphere MQ Series, Oracle 11g, WebSphere App Server.
• Improved stability, message processing speed and eliminated flow delays by architecting and migrating IBM Power5 with AIX 5.3 and the IBM WebSphere Message Broker version 6 to a new IBM Power7 Series Hardware AIX 7.1 and IBM WebSphere Message Broker version 7.
• Installed, patched and maintained IBM WebSphere middleware environment hosted on AIX, Linux, mainframe, Tandem and Windows servers. Performed administrative duties such as MQ server and client installations, definition of various MQ objects, deployment of applications to WMB and to WAS.
• Implemented an SOA-based strategy via several Enterprise Service Bus (ESB) components such as the IBM WebSphere Message Broker, WAS and IBM WebSphere MQ Series.
• Played a leading role in ETL design using IBM Infosphere DataStage and Informatica.
• Communicated planning, schedule status, issues and risks in a timely manner to appropriate counter-parties. Ensured the MQ/Broker team was practiced the core agile principles of collaboration, prioritization, team accountability and visibility.
• Acted as the primary management liaison of multiple end user and infrastructure teams when managing MQ aspects of Integration Bus Tech Refresh and Government Mandated health care systems enhancement projects.
• Worked as the primary experienced support team member with the skills to ensure the Integration Bus and WebSphere MQ/Broker software was administered correctly. This included MQ Clustered environment setup and support of application connectivity, security, and monitoring, Disaster Recovery, and Broker application repository code and flow supervision.
• Took a leading role in Confidential Information Bus high level system design and architecture. Successfully built QDIB system from scratch and productively participated in the system expansion.
• Performed installation and upgrade of WebSphere MQ, Message Broker, WAS and BMC Patrol on AIX and Windows platforms.
• Provided ongoing support, detailed planning and effort leading to the ultimate success and achievement.

Confidential

MQSeries TECH EXPERT AVP Real-time Trading Systems

Responsibilities:

• Provided MQ Series support to project by performing administrative duties such as installing MQ Series server and client, creating and configuring Queue Managers, Channels, Queues, Process Definitions, Clustering on AIX, mainframe (z/OS), Solaris, HP-UX systems and Windows.
• MQSeries/CICS development and administration, ongoing support and maintenance of existing application code as needed to maintain efficient operation in the framework of multiple trading systems under the multi-stage TCAM MIGRATION to MQ and NASDAQ, SIAC and ISE MIGRATION to MQ projects.
• Designed and coded plug-in IO modules in batch and on-line to accommodate and facilitate conversion of non-MQSeries to MQSeries-based applications.