PROFILE

Results focused experienced professional who is a self-starter energetic motivated leader who is capable of exchanging effective ideas with the ability to delegate and clearly communicate effectively verbally and in writing. Pays very close attention to detail and possess exceptional organizational skills strong work ethics judgment and proven capabilities of meeting mission critical deadlines. Efficiently manages teams and individual projects and is able to work with all levels of management. Works well as an individual and in a team environment easily adapts to diverse situations and have the ability to travel within the United States and abroad.

EXPERIENCE

Confidential

• Worked on a 100M contract relocating 3 000 government personnel from five facilities into one single 44 acre 770 000 sq. ft. campus. This project was successfully achieved by applying project management skills and pertinent management tools used to multi-tasking several projects vending companies and teams. During the BRAC project met with military service leaders stakeholders and government personnel assigned to oversee the different projects.
• Created and managed SharePoint structure libraries and folders for project. Developed a user-friendly tutorial presentation and provided one-on-one assistance.
• Developed color-coding system used by vending companies for inventory relocation Defense Reutilization and Marketing Offices DRMO and fixture furniture and FFE . Successfully managed a 3M Defense Reutilization Marketing Office and General Service Administration DRMO/GSA to remove FFE and converted 270 000 sq. ft. of government occupied commercial property to its original condition. This was achieved by managing vendor companies and teams assigned to dismantle office furnishings mechanical units such as electrical panels IT and telephone racks disassemble of IT equipment and construction such as removal of walls floors and other building materials. Primary account holder for Department of Defense Activity Address Card DODAAC to Department of Defense Logistic Account DLA used for removal of FFE. Maintained inventory control by performing and managing end-of-life process for assets and ensuring all IT software hardware and devices are properly tracked and removed from inventory according to DoD standard. Maintained knowledge base understanding on the removal of classified and sensitive IT equipment and software according to DoD regulations.
• Effectively manage different projects by replicating meeting notes from various meetings such as Move Coordinator Information Assurance IA and Video Telecommunication VTC . Researched each project requirements and developed materials such as spreadsheets statement of work SOW in a high level of details in order to relay any complex issues and/or concepts. To ensure each project was delivered in a timely manner and milestones met worked closely with team leads and by performing risk management and action items management support. These reports allowed any risks issues deliverables and action items associated to the projects be identified and assessed. Able to manage inventory and asset control for FFE.
• Successfully managed and orchestrated move coordination team during the transitions from one facility to another and placing a high level of detail when transporting classified or sensitive materials such as documentation safes and IT equipment.
• Other responsibilities consisted of performing project close-outs by applying quality assurance measures record management and asset management knowledge base understanding in the operation and removal of close circuit telecommunication and video CCTV IT equipment computers racks and servers maintained a basic understanding of commercial property management for lease turnovers and assisting the Security Officer with Joint Personnel Adjudication System JPAS and Common Access Card CAC background checks.

Help Desk Technician and Program Administrator Office of Personnel Management

Confidential

• Provided Help Desk Level 1 and client support via telephone walk-in and email support to clients needing assistance with IT equipment related issues. Resolved Tier 1 issues regarding basic desktop hardware install such as monitors cables speakers and mouse. Provided Tier 1 software support such as installing Microsoft Citrix on laptops and two-factor authentication configurations. When a resolution could not be resolved tickets were successfully escalated to Tier 2 or Tier 3. Ability to used software such as Crystal Report Active Directory and Remedy. Crystal Reports was used daily to collected data on tickets created resolved length of customer wait times reports were used to brief Program Manager and government personnel. Active Directory was used to confirm information on an employee and to update contact information assign or delete user rights permissions. Ticketing system Remedy was used to effectively create track or escalate trouble tickets which allowed accuracy in reporting IT problems requests for IT equipment and software requests.
• Provided Program Administrator support as first person greeting and managed a staff of 65 while providing new hire orientation and training. Provided full assistance to the Program Manager Help Desk team of 65 contractor employees government upper management and Federal Investigator Service Division FISD investigators. Performed HR assistance by acting as a liaison between employees at off-site locations and corporate to manage and maintained confidential information on personal and other related matters between employees management and government. Assisted with time off request expense reports and new hire process. Assisted the Security Officer with Joint Personnel Adjudication System JPAS and E-Qip background checks.
• Performed Project Management role by successfully managing several projects such as Verizon Air cards PC refresh and Two-Factor Authentication projects. Replicate meeting notes in a high level of details in order to relay any complex meeting discussions.

Confidential

• Primary responsibility was to prepare proofread letters memos and correspondences associated to Certification and Accreditation C A packages and provide quality control on files until C A was completed and received management signatures. Tracked Plan of Action Milestone POAMS by using stop light process which would be presented to government personnel during weekly meetings.
• Performed Administrator duties through first person greeting directing incoming telephone calls captured meeting minutes and executed notes accurately. Created new user-friendly color coding filing system. Managed inventory and assets for IT equipment and tracked spending budgets acquisitions requisitions for supplies and IT equipment.
• Performed Project Management duties by tracking government personnel and contractors yearly role-based security trainings through data spreadsheets and on-line enrollment. Successfully assisted in the relocation of AFT personnel and contractors from one facility to another.

Confidential

• Managed and supervised daily high occupancy co-ed correctional facility population over 350 inmates by enforcing New York State Penal Laws applicable to maximum security prisons rules regulations governing a correctional facility including the confinement safety health and protection of inmates officer and civilian employees and visitors. Managed armed posted for special details where inmates may be confined such as hospitals close watches suicidal and special need locations and performs crisis prevention including counseling suicide prevention recognizing abnormal behavior and taking appropriate action as needed with the use of verbal communication physical force and other measures deemed necessary to prevent escalation of any physical or mental outburst or harm to the self or others. Applied control management skills when applying the use of force to seize any escalating incidences. Applied observational skills and crowd control management for the safety and security of all the different facilities employee s and the incarnated.
• Performed investigation duties by investigating people places and surroundings for supporting evidence of an incident and having the ability to collect factual information data or statements accurately write in a detail incident report. Use of effective communications skills by applying Interpersonal Communication Skills IPC listening and reasoning. Applied organizational skills by assigning tasks and arranging different projects and activities for inmates such as Volleyball tournaments and Talent Shows.
• Received special training to become a NYS instructor which allowed the ability to teach and train fellow officers within the State of New York. Developed and updated standard operating procedures SOPs pertaining to NYS Penal Law used for training Correction Officers. Other details were assigned such as Participating as a Color Guard for special events such as award programs and law enforcement funerals operating patrol vehicles used to transport inmates and detainees.
• Operated photo cameras fingerprinting inventory of linen and other items belonging to inmates and the facility Also operated closed circuit cameras control panels alarm systems PA systems and conducts visual and audio surveillance for extended periods of time. Able to accurately determine place and change classification status on inmates.

PROFICIENCIES

• Microsoft Office Suite Word Excel PowerPoint Project Visio MS Project and Adobe Acrobats Professional
• SharePoint Lists Libraries and Permissions
• Citrix