TECHNICAL SKILLS

Key Skills and Knowledge: Project Management, Project/Team Lead, DOS, Windows 95/98 and NT/2000, XP, Microsoft Office, Unix (Solaris), Media (CAT5) Cabling and PC Installation and Upgrading.

Project and Program Management: Project Team Lead, Project/Site Manager, Customer Service, Reporting & Documenting, Administrative/Office Skills, Microsoft Office Skills, Managing Processes, Organization, Analyzing Information, Professionalism, Problem Solving, Supply Management, Inventory Control, Verbal & Written Communication Skills

Databases: MS Access

Operating Systems: Unix, Windows (95/98, 2000, 2003, XP)

Office Productivity Tools: Microsoft Office (i.e., Word, Excel, Access, PowerPoint), Visio, Project, & SharePoint

PROFESSIONAL EXPERIENCE

Confidential

Lead Desktop Support Analyst

Responsibilities:

• Supervised Tier III/Tier IV Helpdesk Support Staff to provide timely, accurate, and professional technical and document support.
• Responsible for all Helpdesk Support staff on all procedures, policies, documentation practices and technical troubleshooting of network, server, desktop and printer related issues.
• Performed routine desktop maintenance; installs desktop software and upgrades; troubleshoots desktop applications and installs peripherals.
• Installed, configured, and maintained hardware and software including laptops, workstations, printers, peripheral devices and user application software within a large enterprise network environment.
• Performed server upgrades, patch installations, troubleshooting, virus scans, and testing to insure high availability of systems to operate the business without interruption.

Confidential

Project Coordinator

Responsibilities:

• Answering phones and taking messages; logging incoming and outgoing mail; copying, filing, scanning, and faxing documents as needed; Created and managed systems and procedures for office management, recordkeeping, document control, office layout, and budgetary and personnel requirements.; Developed and prepared status reports and presentations, analyzing data, and identifying solutions; Maintained operation of office equipment; called vendor for repairs; maintained inventory of equipment; and evaluated new equipment and technology.
• Provided superior administrative support and customer service, with high attention to detail and accuracy, and contributed to a positive, collaborative and professional team environment within the Department of Commerce (DoC) federal government agency.
• Responsible for developing and maintaining real - time detailed project schedules in MS Project along with their corresponding tasks and dependencies for each project and briefing leadership on the status of each project.
• Facilitated weekly team meetings; prepare meeting minutes, meeting agendas, action items, and discuss requirements through technical discovery.
• Researched and implemented new technologies, standard processes, tools and techniques based on customer requirements and available business/technical solutions.
• Demonstrated excellent client relations; the ability to effectively communicate with people of varying levels of technical expertise and management levels in order to determine, identify and document business and IT requirements, risks and processes.

Confidential

IT Project Lead

Responsibilities:

• Responsible for the following Administrative Duties:
• Answering phones and taking messages; logging incoming and outgoing mail; copying, filing, scanning, and faxing documents as needed; Created and managed systems and procedures for office management, recordkeeping, document control, office layout, and budgetary and personnel requirements; Maintained operation of office equipment; called vendor for repairs; maintained inventory of equipment; and evaluated new equipment and technology.
• Provided superior administrative support and customer service, with high attention to detail and accuracy, and contributed to a positive, collaborative and professional team environment within the Department of Security Services (DSS) federal government agency.
• Delivered a broad range of distinctive administrative services, enabling partners and staff to better focus on value-added internal and external client service needs to include setting up conference and training rooms, video-teleconferencing and briefings, maintain project schedules and coordinating staff meetings and agenda items.
• Responsible for managing and securing content migration on SharePoint portal.
• Developed metrics, slides, and status reports to capture the overall progress of the project and to identify any problem areas within the project that may affect the delivery timeline.
• Demonstrated excellent client relations; the ability to effectively communicate with people of varying levels of technical expertise and management levels in order to determine, identify and document business and IT requirements, risks and processes.

Confidential

IT Support Analyst

Responsibilities:

• Responsible for the following Administrative Duties:
• Answering phones and taking messages; logging incoming and outgoing mail; copying, filing, scanning, and faxing documents as needed; Created and managed systems and procedures for office management, recordkeeping, document control, office layout, and budgetary and personnel requirements.; Maintained operation of office equipment; called vendor for repairs; maintained inventory of equipment; and evaluated new equipment and technology.
• Oversaw and coordinated the planning and operational aspects of ongoing projects within NMCI (Navy Marine Corps Intranet) and served as technical liaison between the project team, line management, and the customer for solution determination of Legacy systems.
• Responsible for developing and maintaining real-time detailed project schedules in MS Project along with their corresponding tasks and dependencies for each project.
• Researched, recommended, and implemented new technologies, standard processes, tools, and techniques based on customer requirements and available business/technical solutions.
• Developed metrics, slides, and status reports to capture the overall progress of the project and to identify any problem areas within the project that may affect the delivery timeline.
• Created and managed project schedule via a POA&M with milestones and deliverables in MS Project.

Confidential

Systems Analyst

Responsibilities:

• Application Product Lead providing Functional Support and managing eGov software applications to Tier 1 personnel for the Transportation Security Agency (TSA).
• Lead product documentation initiatives, review product documentation, maintain an updated product content.
• Created product FAQs; create, maintain, and upgrade product FAQs & contribute new content throughout the product life cycle and builds.
• Conducted product and application testing in a secured test environment.
• Performed and assist w/ application build testing, software patch tests, software releases, & server data migrations.
• Managed customer issues/tickets through Peregrine and Clear Quest ticketing system using the proper process and resolution procedures.

Confidential

Senior Information Systems Analyst

Responsibilities:

• Managed several Confidential offsite for IT/Desktop support in a Windows 2000 and XP environment along with MS Active Directory, Windows 2003, DNS, WINS and DHCP.
• Functioned as a Network Admin working in a LAN/WAN environment maintaining local and remote servers, network infrastructure and PCs and documenting IT processes.
• Responsible for providing Tier II/III level support to end users.
• Responsible for managing and maintaining an Access database; generating specialized reports and providing general administrative support of the project.
• Configured Cisco 7940 IP Phones, VPN & RAS connections, Video Teleconferencing, installed & configured Blackberry.
• Maintained supply inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies.

Confidential

Site Project Lead

Responsibilities:

• Site/Project Lead for the NMCI (Naval Marine Corps Intranet) Project, which builds, configures, and maintains unified network infrastructure to several Naval/Marine military sites nationwide.
• Provided leadership and technical expertise to subcontractors along with managing a team of 50 individuals to fulfill various tasks for the overall completion of the NMCI Desktop Rollout Deployment Project.
• Supervised the overall installation of the network infrastructure and developed DHCP server and IP scopes for the WAN topology.
• Responsible for managing and maintaining an Access database; generating specialized reports and providing general administrative support of the project.