Senior Customer Support Engineer Resume
SUMMARY:
Over 35 years of computer technology support and service working in network design and architecture in various platforms and environments. The last 14 years concentrated on Backup and San technologies both hardware and software and pre and post sales support.
TECHNICAL SKILLS:
Hardware/Software: I have installed and configured TSM, Veritas, NetBackup, Veritas, BackupExec, Legato Networker, ACSLS, and all the SAN tools needed to integrate the hardware and software into the customers environment.
Operating Systems: Windows 2003 Windows NT, Solaris, HP - UX, IBM AIX, IBM AS/400, Linux, and Novell
EXPERIENCE:
Confidential
Senior Customer Support Engineer
Responsibilities:
- Provide level 3 technical support to Confidential 's Virtual Tape Library customers
- Reproducing customer environments to triage and root cause customer problems and provide resolutions. Interface with engineering and Quality Assurance as needed.
- Provide pre and post sales support to the sales organization.
Confidential
Professional Services Engineer
Responsibilities:
- Deliver software backup solutions to customers through out North America and Canada.
- Configure, tune, and then train operators in all aspects of a serverless backup product to both disk and san in a Confidential Software environment.
- Also provide tech support and training to operators.
Confidential, Waltham, MA:
Senior Solutions Delivery Systems Specialist
Responsibilities:
- Provide pre and post sales tech support on Open Systems for Confidential fibre channel disk arrays including EMC Clariion and LSI arrays, STK robotic tape library s, and Storage Area Networking products.
Confidential
Tech Support Specialist
Responsibilities:
- Provide third tier tech support for Open Systems on Andataco, IPL, and Clariion products.
- Install and configure Raid arrays and tape drives in the field, on Sun, HP, and AIX.
Confidential
Consultant
Responsibilities:
- Provide hardware and software support.
- Configure clients and servers for Confidential SQL ODBC application on various platforms.
- Perform system backups with Backup Exec and track tape rotation to offsite storage vendor.
Confidential
Consultant
Responsibilities:
- Provide hardware and software support to 80+ users in a mixed Novell & IBM AS/400 environment.
- Configure Rumba Office Suite for users utilizing 3270 emulation in a token ring environment.
- Resolve all user issues involving hardware and software.
- Act as sysadmin backup.
- Run nightly backups, rotate and track tapes for offsite storage vendor.