Global Desktop Admin Resume

SUMMARY

An experienced IT professional with 12+ years working within the IT industry. 8+ years working specifically in large scale enterprise desktop support.
Results driven individual who flourishes in challenging environments.
Enjoys learning new technologies and expanding on existing skill sets.
I pride myself on the quality of my work and relationships that are established with fellow team members.
I also like to create and maintain valuable relationships within the companies I work for that extends through different lines of business, often providing fast and responsive cross - collaboration efforts.

PROFESSIONAL EXPERIENCE

Confidential

Global Desktop Admin

Responsibilities:

Support Laptops, Desktops, VDIs, Shared Desktops, and Hardware Devices
Support the Global WIM consisting of OS creation, testing, upkeep, and imaging issues
Support software deployment, operating system upgrades, software updates, and security updates through SCCM as well as packing software
Hardware testing and support
Microsoft product deployment and support (Internet Explorer, O365, Skype)
Create and maintain product support documentation
Support other desktop components including Active Directory, Ivanti, VPN
Support security software (Cisco, McAfee, Tanium)
Create Scripting/Automation (Powershell, VB, Batch)
Serve as team lead for projects and escalations
Mentor new employees

Confidential - Boston, MA

Desktop Engineer

Responsibilities:

Support the WIM consisting of OS creation, testing, upkeep, and imaging issues
Support software deployment, software updates, and security updates through Marimba as well as packing software
Hardware testing and support
Microsoft product deployment and support (Internet Explorer, Microsoft Office, Lync)
Server Support from standup to retirement

Confidential - Boston, MA

IT Rotational Associate

Responsibilities: