Tech Assist Consultant Resume

TECHNICAL SKILLS

Windows NT, 2000, XP, Vista, 7, 8, CE, 10, Windows 2000 Server, Windows 2003 Server, Windows 2008 Server, Windows 2016 Server, Windows 2019 Server
Mac OSX, Citrix Client & Metaframe Management,VMWare, SCCM, DesktopApi, Linux, Exchange Server, RSA Token, Blackberry Enterprise Server
Remote Networking, HTML, CSS, JavaScript, Java, PHP, MYSQL, Jquery, TCP/IP, POP3, SMTP, MS Office 2000/2003/2007/2010
Bomgar Remote Console, Lotus Notes, Dream Weaver, AVSTAR, Adobe Reader, Adobe Photoshop, Norton Ghost, Console One
AirWatch Console, Webex, Cisco Video conferencing, Installation /configuration and troubleshooting of Novell NetWare 5.1
MS - DOS, Blackberry, Metadata Assistant, Virus/Malware/Spyware removal, Audio Visual technical skills and Technical writing

PROFESSIONAL EXPERIENCE

Confidential

Tech Assist Consultant

Responsibilities:

Primary responsibilities upgrading Win 7 to Win 10 for NY office Utilizing SCCM and Desktop API
Updating spreadsheet data to track upgrade requests and scheduling
Assisted users with installation setup and instruction on using Office 365
Update laptop tracker for new and older devices
Assist users with Bitlocker Password recovery using Active Directory Administrative Center
Assist users with configuring, troubleshooting, and updating Desktop, Laptop and Mobile devices
Transfer user from Win 7 OU to Win 10 OU using Active Directory Administration tools

Confidential

Advanced Support Technician

Responsibilities:

Confidential

Desktop Support Technician

Performed backups of data on 700+ desktops and laptops and migrated data to new desktops and laptops for deployment
Performed system wipes according to Confidential Chase standard instructions
Performed system re-imaging according to Confidential Chase standard instructions
Installed and configured networked HP Color Printers
Performed repairs on desktop and laptop computers
Lead technician for printer Deployment over 5 technicians deploying 36 printers
Change fuser assembly and and transfer kits on color laserjet printers
Installed and configured Cisco Video Conferencing devices

Confidential

Technician / Helping Hands Technician

Responsibilities:

Installed computers
Installed new TV’s to existing Confidential & Confidential Direct TV display mounts
Installed hubs and 4k switch for existing Direct TV networking topology
Programed remote controls to accept 4K switch commands

Confidential

Desktop Support Technician

Responsibilities:

Upgrade older Dell desktop systems with newer HP desktop systems
Upgrade memory on systems
Windows 7 Rollout / MS Office 2010 rollout - upgrade from Windows XP and MS Office 2003
Technical support assisting users after new OS rollout and MS Office 2010 rollout