Windows XP/Vista/7/8 Support/ Computer Hardware Support / Dell Hardware Support Certified /DOS/Microsoft Office Support/Active Directory User Setup Support/FOG Image Admin/Network Printer Support/ Sonicwall VPN Support/ AVAYA Phone User Setup/ Ubuntu Linux Desktop/ Microsoft Exchange Email Setup/ Integration Team

An experienced Help Desk Support Professional that has worked for Multi National Corporations and Small Businesses in the IT Department. Roles have included Help Desk Support Junior Network Administrator Trainer Imaging Lead and Floor Support. Accomplished in implementing training and support for users for new products and software. Also has vast experience in front Office Operations.

PROFESSIONAL EXPERIENCE

Confidential

Senior Helpdesk/ Junior Network Administrator

• Supports Windows 7 8 XP Windows Server 2003 2008 for users in four offices throughout the country and all remote sites
• Set up new Active Directory and Exchange user accounts and configure all settings
• Build PC s and laptops to corporate standards utilizing FOG Images
• Dell HP workstations and laptops installations and maintenance in a Microsoft environment
• Support iPhones Servers PC s laptops VPNs and network printers for all remote and local users

Confidential

IT Helpdesk Level III

• Provided technical support for 2100 users in a fast paced environment
• Supports Windows 7 XP Windows Server 2003 2008 for hundreds of users in four offices throughout the country and all remote sites
• Set up new Active Directory and Exchange user accounts and configure all settings
• Support and administer the print servers
• Configure Avaya phones
• Work with Altiris provided computer administration imaging application deployment and groups management
• Utilizing the Fog Server provided computer administration imaging application deployment and groups management
• Use of Track-It ticketing software for users requests resolutions and escalations
• Install and maintain Dell workstations in a Microsoft environment
• Network switches ports trouble shooting
• Setup of VPN connection for home user and trouble shooting
• Support of Oasis Avaya and Avaya Agent Soft-phone Clarify AT T Telegence and Verint Witness
• Support SIP Soft-phone Web Powered Agent and Aspect

Confidential

Desktop Support

• Consulting service for small Businesses and Home Office pc printers routers
• Provide Hardware and Software support to Small Business Users
• Web Site Designs and Hosting

Confidential

IT Coordinator

• Provide Hardware and Software support to Corporate Users
• Build Pc s and Laptops to specific Corporate Standards
• Responsible for replacing cartridges on Canon and Lexmark printers
• Service Corporate Printers Toner Paper replacement
• Configure new printers to the Network IP Address and Naming
• Scrub all pc s and laptops that have been taken out of service
• Create and maintain inventory of Pc s Laptops Printers Phones

Confidential

Helpdesk Support

• Provide hardware and software support to corporate users
• Build PC s and laptops to specific corporate standards
• Responsible for replacing cartridges on Canon and Lexmark printers
• Service corporate printers
• Configure new printers to the network
• Scrub all PC s and laptops that have been taken out of service

Confidential

IT Support Analyst/Migration

• Assist Network Administrator in setting up new Windows XP 2000 9X users on the network
• Provide day-to-day end user support to employees both locally and offsite.
• Assist in rolling out new PC s and installing software Great Plains Mas90 People soft Microsoft Office 2003 and Novell 5.1.Setup web based Joydesk e-mail accounts dial-up networking Microsoft Outlook Outlook Express for end-users.
• Support for the Company Proprietary Branch System used by Customer Service Reps.
• Support of the Company Proprietary PDA Software program used by Technicians.
• Responsible for ordering both hardware software for the IT Department.
• Migration of customer and branch data from other business systems into EIS Enterprise Information System and to support IT systems and infrastructure. This includes a mix of data migration hardware and software activities.
• Coordination migration tasks as new offices are brought onto EIS and Rentokil s infrastructure
• Interface with branch offices to develop a data migration plan.
• Assist in determining data use regarding source or legacy systems.
• Preparation of data for conversion coordination/ testing/migration/cleanup
• Convert/Migrate data to EIS by means of migration sheet/shell/activation process or other defined process
• Coordinate with other ICS staff regarding network and communication system set up equipment logistics etc.
• Interface with outside consultants service providers and Telco regarding moves adds changes and problem resolution.
• Performs troubleshooting services to isolate diagnose and fix problems networking communication and other equipment.
• Installs configures and maintains personal computers and other related equipment devices and systems
• Develops and conducts various training and instruction for system users on specific operating systems applications assists users in maximizing use of networks and computing systems.