Sr. Billing Application Specialist Resume

SUMMARY:

Experienced IT engineer looking to leverage eight years of experience in telecommunication companies in a place where my extensive skills in dealing with databases and heterogenous systems will save the day; a place where I could make a difference while keep learning and growing.

TECHNICAL SKILLS:

Programming languages: Oracle PL/SQL, UNIX Shell scripting, Python, and JAVA.

Operating Systems: UNIX, Linux, Windows 2003, XP 7/8/10.

RDBMS: Oracle 9i/10g/11g, MySql., Oracle database administration, OCA developer certified.

Daily working tools: Toad, putty, textpad ….

WORK EXPERIENCE:

Confidential

Sr. Billing Application Specialist

Responsibilities:

Perform daily operation for Huawei CBS & TABS (Convergent Billing System & Telecom Advanced Billing System).
Incidents investigation/handling.
Develop Shell scripts and PLSQL procedure to facilities the integration with the different payment channels.
Provide Workaround for the Critical business/Technical issues on the live environment.
Produce functional and technical documentation for the applications including operations and user manuals,
Design UATs to verify and validate that the application/changes delivered meet/s the business requirements and processes.
Provide second line support on existing software applications which include problem management handling, in compliance with ITIL process guideline according to an agreed upon service level agreements.
Control Vendor Management for all outsourced applications.

Confidential

A&S Engineer

Responsibilities:

Implement new systems and facilitate their integration with 3rd party’s solutions.
Assist in defining the client technical, interfacing, and operational requirements and constrains from business perspective.
Provide mission critical operational support to various departments in the Sudanese telecom operators, for instance: Revenue Assurance, Credit Control, and customer care departments.
Organizing regular system checks and preventive maintenance to ensure optimum system performance, diagnosed and troubleshot system problems, initiated corrective measures to resolve the same.
Advise the client on means to close requirements and application gaps and assist in providing information and knowledge about the system under implementation
Participate in customer training and knowledge transfer
Assist in presales activities including demos, workshops, conferences and proposals.

Confidential

Sr. Functional Specialist Technical specialist

Responsibilities:

Administrate file system; develop shell scripts and PLSQL procedures.
Assist in providing database designs and customization specifications
Participate in data migration, integration, and other programming and/or configuration management related tasks.
Handle the daily operations of ZAIN Sudan Interconnect, Billing, Rating Credit control, and Roaming Systems
Implements new CRs and conduct UATs sessions.

Confidential

Database and Web Developer

Responsibilities:

I helped various departments in the ministry, through computerization of part of their daily work and helping them to bring their publication online for the general public.

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