Client Services Technician Resume Atlanta, GA - Hire IT People

SUMMARY:

Windows Network Administrator Desktop Support Technician Junior Systems Engineer Help Desk Personnel Managed Services
Experienced Windows Network Administrator with proven industry experience, providing superior quality IT customer service, support, training and consulting implementing Microsoft business solutions in enterprise and small - business environments.
Expertise includes Call Center/NOC//Help Desk Support; Windows network administration, LAN/WAN support, Managed Services (MSP), Computer Technology Instruction/Training. Reputation for dedicated professionalism, high-energy work ethic, and commitment to customer service.

SKILLS:

PROFESSIONAL EXPERIENCE:

Confidential, Atlanta, GA

Client Services Technician

Responsibilities:

Responsible for Level II onsite support for 1,100 students, faculty and staff, providing Windows 10 desktop support, Windows 7 refresh deployments, Citrix & Apporto virtual desktop support, Office 365, Bomgar\Beyond Trust for remote client support, Zoom conference support, SCCM for inventory and image deployment, Cisco Big-IP VPN remote access support, utilized Microsoft Teams, OneNote and OneDrive for collaboration, document management and remote storage.

Confidential, Atlanta, GA

Desktop Support Specialist

Responsibilities:

Responsible for Level II onsite support for 300- seat call center; Windows 10 desktop imaging and deployments, Cisco IP phone setup, Office365 setup and configuration, Active Directory user support and group membership; TCP\IP local network connectivity resolution, HP hardware, operating system, application troubleshooting, wireless network configuration and support; training room classroom setup and breakdown; acting as liaison between Service Desk and Level III escalation engineers to resolve issues related to security, connectivity, application availability

Confidential, Atlanta, GA

Systems Solutions Engineer

Responsibilities:

Responsible for Level I, II and III remote, onsite & after hours support for small business environments; Windows Server implementation, administration and support, Active Directory, Windows XP/7/8 desktop support, utilize LabTech RIMM tool for remote monitoring, network design, ITIL, Microsoft SCCM image deployment, MDT, Symantec antivirus, Exchange (on-premise and hosted) 2007/2010 administration, Office 365 support, administration, mail migration, Cisco/Sonicwall router/firewall configuration, vendor (VoIP, fax, printer) support, mobile device management for iPhone, Blackberry, Android and Windows 8 tablet devices

Confidential, Atlanta, GA

Support Desk Analyst

Responsibilities:

Responsible for proving ‘virtual helpdesk’ remote support for small business Windows 2003/2008 Server networks, Active Directory administration, Windows XP/7/8 and Mac desktop support, Exchange 2003/2010 email administration, utilized Kaseya/Anura RIMM, RDP, VNC, VDI with VMware Horizon/vSphere client, ActiveSync for Blackberry, iPhone & Android mobile device support, Remote Web App/VPN/virtual office; Service Desk KB/incident management PSA, followed managed services best practices and SLAs to create, manage, escalate and resolve support incidents.