Network Technology Technician Resume Plymouth, MN - Hire IT People

PROFILE:

Detail - oriented IT professional with years of experience as a systems/network technician. Skilled at operating a wide range of platforms. Excellent written and oral communication skills; capable of explaining complex software/technical issues in easy-to-understand terms.

SKILLS:

A+ Certified Basic network Administration, Microsoft Office 365, Microsoft Exchange, Cisco VPN Android, Window 10, Windows 7 Audio visual setup, Linux, WordPress, Android, iOS, Mac OS

EXPERIENCE:

Network Technology Technician

Confidential, Plymouth, MN

Responsibilities:

Configure hardware such as workstations, tablets, POS systems, routers, switches, access points, printers, scanners and any other piece of hardware as required by customers and internal departments.
Write, interpret and update technical documents with verbal and visual elements to insure consistent configuration of customer equipment.
Coordinate with Project Manager s (PM) & Project Coordinator s (PC) on what materials need to be staged, configured for various projects.
Configure components following customer and equipment specifications while maintaining a fluid work flow resulting in accurate work completed quickly.

Technical Support Analyst

Confidential, Plymouth, MN

Responsibilities:

I was responsible for technical of Mac, Linux, Windows and Chromebook support of third-party clients using our proprietary testing software, TASC and TABE.
Provide an accurate record of each call in Service Now incident management tracking tool.
Answer and resolve inbound technical support calls and emails at help desk. Record changes into our knowledge base.

Technical Support Analyst

Confidential, Bloomington, MN

Responsibilities:

Answer and resolve inbound technical calls at a large multi - national corporate Help Desk, efficiently using Workfront ticketing software.
Use SCCM to remotely assist end users when needed by remotely controlling systems.
Provide an accurate record of each call in Workfront and or Remady incident management tracking tool.
Provide assistance with migration of Windows 7 to Windows 10 machines.
Answered calls pertaining to hardware and software issues pertaining to proprietary 3M equipment.
Provide assistance and technical expertise in the successful operation of video, multi-media equipment and telecommunications equipment.
Provide basic SAP CRM Support.
Follow all escalation procedures according to service level agreement for 3 managed service customers.

Pharmacy Help Desk

Confidential, St. Paul, MN

Responsibilities:

I was responsible for many customer service-oriented tasks such as medical insurance based inbound calls and operation of proprietary software such as AS/400 for insurance verification and technical support for pharmacies.

Freelance Software Tester

Confidential, Miami, FL

Responsibilities:

My tests usually involved testing UI, user experience, regression and functionality.

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Network Technology Technician Resume

Plymouth, MN

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