Technical Support Representative Resume Tampa, FL - Hire IT People

OBJECTIVE:

Work as a technical writer while using my extensive skills as a computer support specialist from my former career

SUMMARY:

Years of experience with Microsoft Office Suite, UNIX, various mainframe and desktop applications. Five years creating and modifying computer documents. Expert proficiency in Adobe Acrobat and all Windows versions. Experience working with the military and private sectors.

EXPERIENCE:

Confidential, Tampa, FL

Technical Support Representative

Responsibilities:

Handled incoming calls from Dell customers with 24 hour hardware and software support
Diagnosed/solved technical problems with notebooks, desktops, printers and other peripherals
Assisted customers with software installs and troubleshooting via the Dell Connect access tool

Confidential, Tampa, FL

Teleservice Center Representative

Responsibilities:

Explained regulations and answered a wide variety of questions on the Social Security program
Provided assistance to users using SSA’s knowledgebase and my skills in independent analysis and problem solving
Researched social security policies, procedures, laws and regulations
Processed applications for Social Security Benefits for customers over the phone

Confidential, NM

Work Group Manager

Responsibilities:

Maintained desktop and laptop computers for over 200 troops
Controlled computer security and access
Deployed software according to Air Force Department requirements
Created network accounts and modified Microsoft Outlook (.pst) accounts, modified distribution groups using Active Directory
Setup new users with system access and created or modified accounts for existing users

Confidential, Gainesville, FL

Program Assistant

Responsibilities:

Designed and implemented an Excel tracking system for nurses at the North Florida/South Georgia VA
Processed and tracked appointments, promotions, s, and proficiencies
Organized the weekly Nurse Professional Standards Board meetings
Enhanced nurse retention by promoting accountability throughout the Nursing department
Created templates and form letters for daily and weekly correspondence with Nurse Supervisors, Human Resources, etc

Confidential, Virginia Beach, VA

UNIX Computer Specialist

Responsibilities:

Supported thousands of UNIX users worldwide on hardware, software and access issues
Created UNIX accounts for an average of 80 users per day on over 40 UNIX based systems
Installed software upgrades and patches on operating systems and layered packages
Maintained backups and restores of all UNIX Servers (Sun(Solaris), IBM (AIX, AS400), HP/UX, Linux))
Created and maintained system security and procedural documents for all open systems
Integrated the Helpdesk and Computer operations by cross - personnel for both functions
Supervised, arranged worked schedules and assigned duties for 15 personnel on the third shift

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Technical Support Representative Resume

Tampa, FL

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