Helpdesk Technical Support Resume

SUMMARY:

An individual with the drive to bring various skills in networking, desktop support, and IT security will bring important skills to your organization’s Information Technology Team. Accomplishments in academics and certifications such as the Security+ and CCENT show a proven ability to work hard, learn required material, and perform at an accomplished level and excel in my field. A proven track record in business management shows the ability to lead with a personal and professional dedication to learning cutting edge networking and security technologies.

TECHNICAL SKILLS:

Experience in: Windows XP/7 environments, HTML, Proficiency with Microsoft Office suites, Experience in providing technical support for PC’s and local area network, Two + years working in a Windows networking environment, PC hardware knowledge with the ability to troubleshoot hardware issues and experience interfacing with vendor support organizations, Understanding and experience with general TCP/IP connectivity issues in a LAN/WAN/VPN/Internet environment, Network Security, Windows Server 2008 (Active Directory, Group/User Policy, Data Backup), server virtualization, 3 rd Party Virtual Machines (VMware)Desktop Support, SharePoint, Technical Writing, RACS Ticket software, Avaya Call - master 4 telephone, Ability to clearly and concisely communicate technical information to non-technical users at all organizational levels, Ability to discuss and diagnose problems with computer hardware/software with remote users, Excellent troubleshooting and analytical skills, Organizational and multi-tasking skills, Ability to work independently with general supervision.

WORK EXPERIENCE:

Helpdesk Technical Support

Confidential

Responsibilities:

Knowledge of printer and computer hardware
Knowledge of Windows OS/Win7/WinXP and Office 2007/2010
Knowledge and usage of VPN
Ability to troubleshoot computer hardware/software with remote users

Network Technician

Confidential

Responsibilities:

Perform Router Configuration with assignment of IP addresses
Perform Desktop support and maintenance troubleshooting computers
Perform updates on network nodes, ensuring proper communication
Installation of Small Business/Home Networks
Maintain e - commerce data ensuring confidentiality of customer information with fast fulfillment of orders

Store Keeper

Confidential

Responsibilities:

Query Database system using SQL for orders, Perform Data entry of order information, Run Database reports, Instruct Employees on using Windows 7, Insure that orders are filled accurately.

Transducer Assembler

Confidential

Responsibilities:

Assembled 3d9 - 3v transducers for endo - vaginal ultrasound probe
Accurate assembly of product with close attention paid to the assembly instructions (AI)
Accurately enter tracking data, notations, for non conformance into FoxPro database system.
Query database using SQL for product flow control information
Run database reports for flow history of product.
Careful attention to detail in performing job duties to ensure accuracy.
Excellent o rganizational and multi-tasking skills
W orked in an ever changing environment that was fast paced.
Processed high volume customer orders tasks with tight deadlines.

Robotic Machine Operator

Confidential

Responsibilities:

Operate Computerized Robotic packing machine in manufacturing plant
Troubleshoot, Diagnose, and repair problems when they arise
Repaired system to full capacity.

Martial Arts Instructor

Confidential

Responsibilities:

Computer installation, Maintenance and troubleshooting
Manage e-commerce website and creating website pages as needed.
Manage and configure business network configuring routers and modems.
Remote Access via VPN
Extensive work with Windows XP/Vista and MS Office

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