EXPERIENCE:

Confidential

Information Security Analyst

Responsibilities:

• Responsible for the protection of the company’s physical and non - physical information technology assets to maintain compliancy with HIPAA regulations as well as CAP licensing requirements
• Work closely with multiple IT departments to assist in the creation, execution and maintenance of secure systems
• Scan for Vulnerabilities and manage the remediation process through to completion using Nexpose
• Work directly under and with VP of Infrastructure to ensure company overall Vulnerability risk score was maintained at acceptable level.
• With the use of KnowB4, run quarterly Email Phishing campaigns to improve awareness of attacks within the user community
• Addressed results of these campaigns and provided training on how to avoid falling for similar types of attacks
• Deploy BitDefender and Endpoint Protector to workstations via SCCM
• Assist with document research and Access management inquiries for IT Audits
• Provision User Access requests for network credentials using Active Directory and all company-wide applications. Responsible for coordinating with Managers and IT for preparation of new user hardware and obtain approvals for all required access to network and applications
• Manage threat alerts via Palo Alto Firewall using web-based Panorama tool

Confidential, NJ

IT System Administrator /Field Support Technician

Responsibilities:

• Work tickets assigned via the Help Desk system and respond to calls on the Help Desk Phone line.
• Focus is primarily end user desktop and laptop related issues for all users, inlcluding C-Level Management, but may also be assigned server level work as appropriate.
• Install, support and manage gMed and Provation (LIS) at client sites
• Performed site surveys and gathered information necessary to complete Site Installs of GMed and Provation systems
• Configure and build Windows and MAC workstations for the users.
• Monitor and maintain assigned server based systems disk space, review of event logs and taking corrective action, as required.
• Provision User Access requests for network credentials using Active Directory and all company-wide applications Responsible for coordinating with Managers and IT for preparation of new user hardware and obtain approvals for all required access to network and applications.
• Create and maintain documentation related to troubleshooting, system configurations, internal IT procedures, and end user procedures.
• Research, test, and implement products and systems required to meet business objectives.
• Respond to alerts and emergencies during on-call assignment.
• Monitor status of end user PC security updates and Anti-virus definitions.
• Installs, configures, maintains, and troubleshoots a wide range of software and hardware for laboratory support and corporate end-users
• Accepts other duties as assigned.

Confidential

User Provisioning Generalist

Responsibilities:

• Reviewing user provisioning requests for completeness, accuracy, audit compliance, clarity of intent, and proper approvals.
• Provisioning user access via AD and applications or data store based on the provisioning request while using a variety of utilities, tools, and applications to do so.
• Documenting the access granted.
• Communicating the credentials back to the customer.
• Closing the request.
• Responding to status requests and other customer communications.
• Coordinating activities with other provisioning agents and with user provisioning management

Confidential, New York, NY

Access and Identity Security Administrator

Responsibilities:

• Work to ensure that Identity Access Management initiatives are implemented in a stable and timely fashion.
• Administers User accounts and resource access rights in Point of Sale software such as Demandware and RLM and Windows Active directory and Office 365.
• Installs, configures, maintains, and troubleshoots a wide range of software and hardware for store support and corporate end-users.
• Performs hardware/ software upgrades to existing computer equipment as needed.
• Ensure that new user requests for equipment were handled in a timely fashion and obtained approval for network/application access for logins to be created and disbursed to users.
• Ensure appropriate process for account change, both maintenance and on/off-boarding are followed

Confidential, New York, NY

Access and Identity Security Administrator

Responsibilities:

• Assisting with the development of functional and role-based access templates
• Building access templates to support these functions/roles
• Provision user access requests and obtain approval for onboarding new users via AD
• Responsible for working with Information Systems and IS Engineering to properly administer access to Active Directory.
• Analyzing access requests for proper format and authorization
• Maintaining access request documentation
• Works with Internal/External Auditors and/or Examiners to fulfill access authorization and/or other access reporting requests.
• Coordinating with hiring managers and IT to ensure all equipment was prepared with necessary installs and obtained approval for all necessary access requirements based on roles.
• Reviewing applied access for consistency and integrity.
• Working with Information Security to maintain access per security administration policy.
• Terminating obsolete access, as necessary.
• Supporting periodic certification of existing access.
• Responsible for processing and tracking New Hire, Temp / Contractor, access change, and Termination requests.
• Responsible for access administration for Outlook / Exchange, RightFax accounts
• Responsible for reviewing all existing access to ensure it remains compliant with security policy and all exceptions have been properly documented and authorized/approved.
• Responsible for developing functional and role based access groups and/or templates per policy and implementation standards.

Confidential, Secaucus, NJ

InGame Technician

Responsibilities:

• Project work for equipment refreshes during non-game season.
• Support game and broadcast related applications and systems before, during, and after games .
• Proactively monitor applications and systems, addressing and resolving issues as they arise, and coordinating resolution with other departments where applicable.
• First line of defense to troubleshoot and resolve software, hardware and network issues.
• Execute designated Pre-game Operation Check-in procedures for Stats and HSAN connectivity; escalate to on-call staff when required
• Work with Broadcast Operations and Engineering departments to resolve issues with Digital media, feeds and international broadcasters.
• Support Confidential Helpdesk operations during pre-defined TOC hours to resolve issues with equipment, connectivity, outlook/email
• Provide testing support of Team and Arena and Event projects as needed
• Support Team and Arena group during events as needed

Confidential, Newark, NJ

Sr NOC Technician/Shift Lead

Responsibilities:

• Monitors the production environment helping to ensure that network integrity is maintained, batch processing is completed and service level agreements are met
• Provide day-to-day maintenance and support of IT applications and infrastructure
• Responsible for operating and maintaining production systems, as well as providing hardware/software equipment support.
• Monitor systems operations, network infrastructure, trunked radio system, microwave systems, SNA circuits, and data circuits
• Analyze problems or malfunctions, take corrective action, and/or coordinate corrective action with system engineering or vendors as appropriate
• Perform remote diagnostics on analog/digital/frame relay circuits via Cisco IOS commands
• Document problems and their resolutions using Service Now and Remedy ticketing systems
• Participate in the management of any new infrastructure added to the network and ensuring that it is included in the network monitoring and management tools
• Maintain Data Center security through temporary access lists and controls
• Perform related duties as assigned or requested and maintain and apply working knowledge of PSEG standards for Business Controls and meet management's expectations for effective internal business controls
• Handle active directory security, SAP, and VPN RSA requests that include account unlocking, password resets, and login issues.
• Provide support and troubleshooting for users IT related service requests
• Monitor and respond to network intrusion alerts using Cisco's Mars system.
• Monitor and troubleshoot the status of the staging and production server environments which included Windows, Unix and Linux servers using HP Openview, Netcool, Sitescope and Tivoli.
• Part of the incident and problem management team in trying to determine root cause of outages
• Provide support for enterprising computing hardware and software platforms
• Recognize alerts and provide first line of support
• Follow escalation procedures for complex issues
• Scheduling and installation of computer and network equipment in Data Center
• Participate in daily service and incident review meetings to resolve severity one production issues, determine root cause, and implement solutions
• Communicate outages to all affected users and internal staff via emails, bulletins, and voicemail announcements as necessary
• Maintain server operating systems up-to-date with patches and updates
• Run nightly scripted maintenances on servers both Unix and Windows

Confidential, Springfield, NJ

IT Support/System Administrator

Responsibilities:

• Provide the dealership (BMW and Saab) with IT support including managing AD account and application accounts
• Liaison with 3rd party vendors on resolving any issues that prevent normal dealership operations
• Manage user network which includes Ethernet users and wireless users
• Manage PBX phone system (Avaya IP Office) and Provisioned users with RightFax accounts
• Assess and purchase computer equipment necessary for dealership operation

Confidential, Lyndhurst, NJ

Operations Support/Data Center Engineer

Responsibilities:

• Daily monitoring of critical server tasks, analysis & problem resolution of misc. events log files, data drive disk space, replication conflicts, mailbox's for dead mail, replication events cluster replication using Netcool and HP Openview, among other utilities
• Providing 2nd level support for internal Help Desk to resolve administrator issues with Windows Server 2003 and specific Confidential & Confidential applications
• Daily management, analysis and troubleshooting on Lotus Notes mail files and users.
• Managed the tape library for daily operations including monitoring backup jobs, ejecting tapes, sending off-site, labeling, etc…
• Notifying upper management and affected users about system outages and duration
• Responsible for providing research analysis for problem and incident management
• Logging and analyzing complex requests via Remedy Call Tracking System.
• Monitoring and reporting Global network outages using the What's Gold management software.

Confidential, Jersey City, NJ

Application Security Administrator\End User ID Specialist

Responsibilities:

• Perform user access control administration on a daily basis across multiple technology platforms to ensure the protection of information assets and systems which include Windows 2000, XP, UNIX, and VMS.
• Provision User Access in Active Directory and on Unix and MainFrame systems.
• Monitor and audit security logs for suspicious activity; perform investigative follow-ups.
• Meet with external auditors to review and formulate responses to audit findings.
• Participate in security planning and testing for future application system implementations.
• Function as firm's primary contact for security-related issues and directives.
• Perform periodic user access level re-certifications on various systems/applications.
• Develop, implement and enforce Corporate Information Security policies, strategies and standards.
• Perform email content monitoring and URL monitoring.
• Develop, maintain and communicate Security Awareness program to user community
• Performs other Information Security projects / duties as needed.
• Keep record of trouble tickets in BMC Remedy
• Managed user accounts and passwords in BMC Remedy V6
• Provide support to users in Latin America offices
• Work in conjunction with department heads and IT to ensure all new user equipment was requested appropriately and access requests were approved and fulfilled.

Confidential, Hoboken, NJ

Helpdesk Technician/Shift Lead

Responsibilities:

• 24/7 technical support for over 10000 company users
• Keep a record of trouble tickets in BMC Remedy
• Provide support to users in Latin America offices
• Troubleshoot Lotus notes R5, R6, and 6.5, Outlook, Windows 2000 and XP
• Escalated server issues as necessary
• Provide Windows and MAC support for users.
• Created PC images using Ghost and deployed onto PC's for rollout
• Build machines from the ground up and troubleshoot hardware issues
• Manage network accounts in Active Directory
• Manage VPN accounts for remote users using RSA
• Managed macros, user accounts and terminated users in BMC Remedy
• Escalate server outages by contacting respective server representatives
• Troubleshoot Blackberry devices to ensure synchronization, email receipt, etc…