SUMMARY:

Dedicated Order Management Consultant with 3plus years’ experience of robust skills and proven experience in handling Enhancements, Production Support and Maintenance of Omni - Channel Fulfillment Solutions and Client relationship. Also 1plus years’ experience of leading a team. Has good exposure to IBM Sterling Order Management System, OMS Build and Release deployment processes and the infrastructure Support, actively participated in development and analyzing the gaps for the enhancement track.Has experience in delivering effective Order Management System and solutions for meeting client’s technical / business requirements by integrating with third party systems to ensure timely execution of projects and implementation.

SKILLS:

Business Knowledge: Order Management System (IBM Sterling OMS 9.5v)

Development: Java, XML, JSON, HTML

Servers: WebSphere, Weblogic

Reporting Tools: Jasper Server

IDE: Eclipse, GIT

Databases: Oracle, DB2

Tools: GIT, Chef, Jenkins, JIRA, BitBucket, I-Support, Putty

WORK EXPERIENCE:

Confidential

Responsibilities:

• Proven experience in handling Production Support and Maintenance of Confidential Fulfillment Solutions.
• Experience in Order Management domain, IBM Sterling Order-management system.
• Lead a team to provide 24X7 support, enhancements and infrastructure support.

Confidential

Responsibilities:

• Proven experience in handling Support and Maintenance of Confidential Channel Fulfillment Solutions.
• Experience in Order Management domain, IBM Sterling Order-management system, WebSphere, build and release, infrastructure support.
• Collaborating with clients, third party vendors on solutions and implementation.
• Intermediate experience in manual testing (Unit Testing) in Sterling OMS
• Exceptional interpersonal and communication skills used to build strong working relationship with clients, management staff and peers.
• To understand client’s functional requirement and develop an ERP solution.
• To develop an ERP solution using ASP .net
• Perform Unit testing on the application.

Lead Sterling OMS Consultant

Confidential

Responsibilities:

• Worked as a team lead and also technical consultant for a fabric manufacturing and marketing company
• Project committed to Enhancement and provide production support to the application and customer.
• Providing immediate fix to the customer by providing 24*7 support.
• Owned a part of order flow, hence monitoring, troubleshooting issues before they could be logged as an incident

Consultant

Confidential

Responsibilities:

• Experience in developing Jasper reports.
• Worked Jasper Server, iReports, Jasper Server customization
• Customizing the implementation of existing jasper implementation
• Interacting with the business users to understand the functionality and their requirements.
• Developed Jasper reports from scratch. And installed the all required softwares on server for accessing jasper server.
• Designed, developed and maintained data extraction and transformation processes and ensured that data is properly loaded and extracted in and out of our systems.

Lead Sterling OMS Consultant

Confidential

Responsibilities:

• Solely managed the project by playing multiple roles for providing Confidential 24X7 support, enhancements, unit testing and infrastructure support engagement.
• Provided KT sessions, guided and lead the team in meeting the client’s expectations and also by providing a Proactive production support on the application even in peak seasons.
• Closely worked with the client to understand the requirements and functional gaps in the implementation.
• Identified several Root cause analysis for major production issues.
• Participated in providing solution design, fixes and workarounds for the issues.
• Carried out various POCs required for designing/developing solutions to meet the business requirements.
• Handled successful and smooth production deployments independently.
• Maintained healthy and friendly relationship with the client, who has also appreciated the hard work and dedication towards work.
• Trained and guided juniors in transforming them to handle work independently.

Sterling OMS Developer

Confidential

Responsibilities:

• Solely managed the project by playing a crucial role for a major Confidential 24X7 support, development, infrastructure support engagement
• Co-ordinated with third party vendors on integrating the system to a new system
• Understood the business requirements and functionality gaps, participated in solution design and analyzing design
• Provided key solutions and work around on gaps identified during UAT phase
• Performed various POCs required for the project while designing solution and root cause analysis for major production issues by replicating in lower environments
• Independently handled deployments, P1/P2 calls, client escalations from support perspective
• Incident Management within SLA for system issues and store users/managers, CSR and business
• Owned a part of order flow, hence monitoring, troubleshooting issues before they could be logged as an incident
• Providing KT sessions to peers on critical alerts monitoring, issue debugging

Sterling OMS Developer

Confidential

Responsibilities:

• Project committed to Enhancement and provide production support to the application and customer. Providing immediate fix to the customer by providing 24*7 support.
• To understand client’s functional requirement on OMS Implementation, Call Center Application and Store applications.
• Understand the end-to-end landscape of Solution Design and Delivery.
• Troubleshoot the Incidents raised by Application Users.
• Guide the team in resolving day-to-day Incident Tickets raised in I-Support tool.
• Identify Workarounds, Data Fix for the critical issues like POS Invoice Failures, Sourcing Logics, Shipment Stuck, DAX Message Posting, etc.
• Guiding the team in Queue Monitoring, Error Handling, Pro-active exception handling.
• Business communication with Users on various issues, setting up Processes, Managing Escalations.
• Providing solution ideas for Change Requests
• Managing the Application Support and Preparation of Weekly Dashboards

Chef and DevOps Trainee

Confidential

Responsibilities:

• Written Chef (Ruby) recipes to manage deployments and automation of infrastructure.
• Deploying and supporting continuous integration and continuous delivery using Jenkins.

Infrastructure Trainee

Confidential

Responsibilities:

• Performing the Build and Deployment activities, following the Automated Build process by using the Continuous Integration Tool Jenkins.
• Performing the Code, Configuration, Complete and Store build.
• Following the defect tracking tool JIRA and resolving Infrastructure related issues.
• Managing all the agent and application servers in non-prod and prod Environments.
• Supporting DEV and QA Team in Environment related issues.

.Net Developer Trainee

Confidential

Responsibilities:

• To understand client’s functional requirement and develop an ERP solution.
• Understand the end-to-end landscape of Solution Design and Delivery.

Technologies: ASP .NET, ADO .NET, DOT NET framework, MySQL, OOPS concepts