Desktop Support Technician Resume

SUMMARY:

Confidential has over 12+ years experience working as Field and desktop Support specialist.
Providing setting up, troubleshooting, configuration for desktop, laptop, workstation for Dell computer manufacturing.
IT hardware technician at maintaining the hardware integrity of the entire fleet of printers (mostly HP LaserJet series) and over desktops and laptops.
Remote break fix and on - site services. Maintenance of servers, PCs, printers, plotters, and optical data storage units and kiosk systems. Performed all Break/fix on various peripherals, installation and management.
Provided break fix, upgrades and technical support for all onsite DELL/HP desktops, laptops and Lexmark Printers.
Installed and supported laptops, desktop Pc's and peripherals including troubleshooting software compatibility issues.
Hardware refreshes for laptops and desktop Pc's and peripherals, and maintenance, Diagnosed and repaired HP and Lexmark printers.
Knowledgeable on Crypto Currency

TECHNICAL SKILLS:

Operating Systems: Windows 10,8, 7, Mobile CE, Mac OX X-Later

Software: JAMFCloud/SCCM, SupportMagic/SQL, WorkBench 5.2 CE or Later, MySQL Server 5.1 or Later, Microsoft Office 2007-Later, Netware Server and Client, Blockchain Open Source, Python.

Hardware: Dell, HP, MacBook, IBM, Lenovo, desktops/Laptops/Servers, Cisco Networking. Network Cabling as well as network tools. WAP, APC UPS, Oscilloscope, XTRONIC Digital Hot Air and Soldering Iron Station, Plotters, Ink and Laser Printers, CAT 5/FiberOptic Cable Tester, Multi-meter tester, Mobile Devices logic board.

PROFESSIONAL WORK EXPERIENCE:

Confidential

Desktop Support Technician

Responsibilities:

Worked in tandem with IT support team members to continually improve and roll out new help desk services.
Served as the Lotus Notes email administrator across the organization.
Consistently met and in most cases exceeded help desk Service Level Agreements on all incident service tickets.
Coordinate and Managed the, serving personnel as, providing calculation insurance premiums or awards, compile date for financial reports, estimate damage, evaluate customer records, and inspect property to determine damages, interview customers, investigate insurance claims, maintain insurance records, prepare reports, and recommend claim action.
Providing setting up, troubleshooting, configuration for desktop, laptop, workstation for Dell computer manufacturing.
IT hardware technician at maintaining the hardware integrity of the entire fleet of printers (mostly HP LaserJet series) and over desktops and laptops.
Remote break fix and on-site services. Maintenance of servers, PCs, printers, plotters, and optical data storage units and kiosk systems. Performed all Break/fix on various peripherals, installation and management.
Provided break fix, upgrades and technical support for all onsite DELL/HP desktops, laptops and Lexmark Printers.
Hardware refreshes and Installed and supported laptops, desktop Pc's and peripherals including troubleshooting software compatibility issues. laptops and desktop Pc's and peripherals, and maintenance.
Diagnosed and repaired HP and Lexmark printers.
Facilitated efficient and error-free user experiences through the delivery of exceptional IT support services.
Also managed data/user profile restorations following GHOST imaging. Maintenance of servers, PCs, printers, plotters, and optical data storage units and kiosk systems.
Performed all Break/fix on various peripherals, installation and management.
Performed in-house and onsite repair of HP, Canon, Epson and Panasonic laser and inkjet printers.
Processed all core returns on exchanged products. Performed component-level repair on laser printer electronics.
Processed shipping andConducted sales and purchasing. Processed warranty claims and repairs (authorized service center).

Confidential

Supervisor/Senior Technician

Responsibilities:

Providing Desktop Support Technician for Personal Computer, Laptop, Apple/Mac Repair as well as Digital Subscriber Line Setups and Networking Services.
Personal Computer, Laptop, MacBook, iPhone, iTouches, and iPod Repair services as well as Digital Subscriber Line Setups and Networking Services.
Multi-layer solder, General Information Technology Consulting/Services, Data Recovery Personal/Consumer, 6 months working for Greennet.de, Rheinland Pfalz, Spesbach, Hotspots Repair and Customer Support Technician, Supporting over 100 Clients with connection and hardware problem(s).
Worked on Apple Break/Fix Project includes Hardware and Software at retail and business environment.

Confidential, San Francisco, California

Field Engineer

Responsibilities:

Support and troubleshooting network problems/Backup data to prevent data lost/Cabling and Install Network Port drops.
Onsite Desktop Support with common issues
Provide routine server maintenance service to contractors

We provide IT Staff Augmentation Services!

We'd love your feedback!

Resume Categories

Client Services

Job Seekers

Visa Sponsorship