Administrator Application support Resume

SUMMARY:

To work in a professional environment with a great scope of learning and growth at all the fronts thus enabling me to contribute my best to the organization and personal.
Business Analysis, Banking Testing, Retail Business, Finacle(L1,L2 )
Finance And Controlling, Finacle Customization Version 7
Technical Support

TECHNICAL SKILLS:

Operating System: Windows - 7, Windows 10

Software Products: Finacle, FNS, UAT, MIS

Languages: SQL, PLSQL, SQL PLUS, C#, HTML5

Package: MS-Office, GUI

PROFESSIONAL EXPERIENCE:

Confidential

Administrator Application support

Responsibilities:

6.5years of work experience as Team Leader Finacle Application support, UAT, Testing and L1 Team handling of 7 members and 465 branches of client.
Good exposure in working in real time environment, handling the issues and providing the support to end - users
Hands on experience in Finacle Product Testing.
Strong Functional knowledge in all the Tracks(CASA,DEPOSIT,LOANS)Module.
Experience in MIS Reports .
Good experience in managing Technical environment of Finacle. Finacle CBS Trainer, Confidential web-ex Finacle 10xTrainer.
Finacle presentation and Trainings on Client Requirements in Bank Head office.
Review meetings with Clients Regional offices and Head office.
Meeting the SLA requirements and HPSM calls C Set Survey on daily basis.
Interaction with client and PMO coordinator and Finacle K-BASE creation.
Helping the branches to resolve the problem occurred at the time of BOD/EOD.

Confidential

Application support executive

Responsibilities:

Identifying opportunities to deliver additional solutions within the existing client base.
Solving Queries related to Finacle Core Banking Application.
Handling the hardware, network and application issues with client and vendor.
Train bank employees on various module of Finacle 7x like Clearing Module, Loan Module and Signature Module.
Handled tickets/tasks and application support to the Implementing team.
Interaction with PMO team members, end users & other team members (consultants)

Confidential

Application support executive

Responsibilities:

Confidential

Application support executive

Responsibilities:

Act as a Branch Banking operation manager handled the Branch Business with Team.
Finacle 10x operations Casa team Lead generation and Account Creation.
Handling inward and outward clearing related query and Finacle CRM related issues.
Handling the part of IT banking operations.

Confidential

System Executive

Responsibilities:

Provided training on Confidential and Finacleoperations to Bank employees at client site.
Implementation of Server Set-ups on Branch Server located at Client Sites
Resolved post migration issue.
Involved in Confidential evel-1 support.
Data Migration from legacy system to Core Banking, Running of Mock Cycle and movement of the same on to production instance
Implementation of Server Set-ups on Branch Server located at Client Sites. Hand holding support; Roll out planning, Printer and Other Hardware set up at Branch level.