IT Asset Management/ Technology Services Resume

TECHNICAL SKILLS:

Strong proficiency in MS Office suite - Word, Excel, PowerPoint, Visio, Project, Access, Outlook, UML and Share point
Six Sigma & Lean Methods
Quickbooks
Knowledge of Cisco Finesse, Airwatch, PeopleSoft and CyberArk

PROFESSIONAL EXPERIENCE:

Confidential

IT Asset Management/ Technology Services

Responsibilities:

Responsible for end - to-end management and tracking of assets including computers, equipment, tools, applications, and other assets
Maintained and updated application documents, integrated provisioning and de-provisioning process filling office documents, and responsible for the organization scheduling and documentation
Performed root cause analysis on issues and implemented corrective/preventive actions
Communicated updates on cost and resource estimations; project planning and scheduling
Drove improvements to asset management processes by working with internal teams to improve efficiency and effectiveness
Managed IT asset inventory utilizing best practice software asset management (SAM), Hardware asset management (HAM) and IT asset disposition (ITAD) processes and tools
Maintained automated IT asset inventory capability

Confidential

Technology Support

Responsibilities:

Provided the highest degree of customer satisfaction by functioning as the escalation point for handling difficult situations or customer issues
Increased overall IT Customer Satisfaction from 40% to 80%
Led and improved incident and problem management disciplines
Effectively collaborated with other IT and non-IT members to solve daily issues; evaluated challenges with existing solutions and provided enhanced/ new alternatives and/ or processes
Recommended, purchased, and implemented new technology and software; managed all hardware inventory across all different offices
Proven expertise in Active Directory, Exchange Admin and Office 365
Highly proficient in help desk applications such as Remedy and Cherwell Asset Management System
Proven ability to maintain and update applications document
Working knowledge of remote connectivity including VPN, TCP/IP
Technically sophisticated with verifiable success in working on unusually complicated problems and providing solutions that are highly creative and ingenious
Ability to facilitate, implement, troubleshoot, problem solve and enhance the IT team’s support, systems and operational responsibilities by building strong vendor relationship
Ability to prioritize, triage, resolve and escalate in an efficient and effective manner
Strong familiarity and technical competence with asset management software and/or inventory-tracking systems
IT Asset Management Process Development & Implementation
Inventory Management & Tracking
Document Integration Provisioning & De-provisioning Processes
IT Service Management
Project Management
Technical Support
Cross-Functional Team Management
Policy Development & Implementation
Regulatory Compliance
Contract Management & Negotiation
Network & Server Management
Budget & Resource Management
Service Level Agreements Compliance
Performance Improvement
Customer Service
Technical Documentation & Reporting
Leadership & Mentoring
Innovative and customer-focused IT Infrastructure Manager armed with strong knowledge and hands-on experience in overseeing the daily and long-term strategic management of software and technology-related hardware within an organization.
Experienced with proven ability to ensure the smooth running of IT systems and to able provide IT services that will improve the efficiency and performance of an organization.
Known and respected for utilizing extensive IT management experience and solid leadership skills to evaluate issues, formulate strategic performance optimization procedures, and resolve complex situations.
Dedicated and detail-oriented with strong communication skills.

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