IT Associate Resume Indianapolis, IN - Hire IT People

SUMMARY:

Seeking a position as an information technology specialist

SKILLS:

EXPERIENCE:

Confidential, Indianapolis, IN

IT Associate

Responsibilities:

Worked with customers to resolve various hardware, networking and application problems
Documented all work and repairs performed in Service Now
Helped install all new hardware for new production lines
Maintained inventory including creation of new items, updating old items and deleting retired items
Ran and completed a thin client life cycle project of over 600 clients
Purchasing new hardware for Windows 10 deployments and hardware replacements
Deployed Windows 7/10 images to new workstations
Created various reports for monthly metrics meetings with management
Trained new personnel joining the team
Ensured all gowning procedures were followed when entering restricted areas

Confidential, Sellersburg, IN

Certified Technician

Responsibilities:

Worked with teachers and staff to identify and troubleshoot problems
Maintained all network aspects including: switches, routers, firewalls and VoIP telephones.
Helped install and maintain new VoIP system
Deployed new workstations using our Windows 7 image
Used group policy and account management to resolve user account issues
Documented all work and repairs performed in ticketing system
Created cabling for use in networking new workstations
Ran cabling lines for new network connections
Maintained and replaced technology products until life cycles were up

Confidential, Fort Gordon, GA

Intelligence Maintainer/Integrator

Responsibilities:

Worked with clients to identify and troubleshoot computer malfunctions
Used group policy and account management to resolve user account issues
Used troubleshooting techniques to resolve connection issues in various networks
Acquired and connected to satellites for remote transmission
Documented all work and repairs performed
Created cabling for use in networking new workstations
Maintained and replaced technology products until life cycles were up