Field Service Engineer Resume Beverly, MA - Hire IT People

SUMMARY:

Installation of capital equipment and trained customers on the use of equipment.
Perform preventative maintenance, planned and performed new installs, and managed many accounts.
Accurately complete expense reports and service reports so that revenue could be counted each quarter.
Provide high quality support by responding to client needs in a timely and professional manner.
Provide verbal, written and on - site technical support to clients. Maintain personal warehouse inventory.
Repaired PC, network, hardware, and software issues (testing, upgrading, and troubleshooting electro- mechanical issues)
Able to read blueprints and schematics.
Mechanical assembly.
Build and upgrade and repair computers, set up routers, and install software.
Windows operating systems and Microsoft Office.

PROFESSIONAL EXPERIENCE:

Confidential, Beverly, MA

Field Service Engineer

Responsibilities:

Troubleshooting ICP Mass Spectrometer instruments repairs, upgrades and performing preventive maintenance at customers sites.
Document all activities as required by Confidential .
Provide technical phone support and help determine what part is defective.
Remote into customer system when applicable and load software or check the state of the instrument.
Coverage area includes coast to coast without carrying stock.
Generate service reports before leaving site also communicate with other team members to help resolve problems they have.

Confidential, Mahwah, NJ

Field Service Engineer

Responsibilities:

Working on ICP /Spectro analytical systems at customer’s sites to determine their needs and providing technical support while on site.
Perform service call and PM a crossed the US and with 99.7% first time fix and of mangers and technician on how to use the software and functionally of instrument.

Confidential, Thornwood, NY

Field Service Engineer

Responsibilities:

Installs, repairs, upgrades and performs preventive maintenance on specified Confidential Miscopy instrumentation service territory.
Preforming PM, Service Calls and Software updates.
Maintains a high level of Customer Care for Confidential customers.
Working with management and technical support as well as other field service technician to fix customers equipment or customers on the operations units.
Positions requires 70% to 90% traveling throughout the US

Confidential

Field Service Technician

Responsibilities:

Installation, condition setup, testing of equipment and respond to service dispatches including outside normal business hours.
Root cause determination and repair of equipment.
Preventative maintenance and implementation of updates / ECO s (Engineering Change Orders).
Help setup North America customer and Demo office.
Adhere to standard operating procedures, timely completion of service work orders, expense reports, time sheets, inventory, etc.

Confidential, Chicago, IL

Tester

Responsibilities:

Confidential, Germantown, MD

Field Service Specialist

Responsibilities:

Isolated, diagnosed, and troubleshot technical problems Involving capital medical equipment.
Installed, tested, repaired, calibrated and maintained medical equipment. Investigated equipment failures, identified, located, resolved, and repaired equipment and devices.
Performed preventative maintenance on Qiagen equipment with Pipettes X, Y and Z-axis checks during PM is and related software errors issues or upgrades.
Maintained accurate records and documented repair actions taken. Wrote and edited technical procedural documents for service personnel.
Instructed customers in the operation and maintenance of these instruments. Maintained accurate service records and documented actions taken.
Verified power levels and functions are in compliance with licensed parameters.

Confidential, Deerfield, IL

Sr. Field Service Engineer

Responsibilities:

Chemistry and Coagulation Analyzers: troubleshot and repaired electro-mechanical robotic arms, motors, and laser alignments.
Acceptance tests of new analyzers. Installed software and middleware for labs, hospitals and clinics.
Assembled equipment and connected water and electrical lines using diagrams and blueprints.
Tested equipment performance and demonstrated operation and servicing of equipment to customer run QC and a function test before give unit over to customer.
Interpreted laboratory reports, and diagnosed equipment malfunctions.
Recommended technical tips for other field engineers. Mentored new Field Service Engineers on Dade Behring / Siemens analyzers.