Administrator Application support Resume

SUMMARY:

Rich and insightful, 5.9 years of Extensive understanding in IT.
Good experience in Banking & IT Domain.
Good knowledge on FINACLE (Core Banking), and Banks24 .
Extensively involved in UAT Testing, Finacle testing & Support.
Front end and creation of Scheme, GL sub Code and SOLS in Finacle Application.

SKILLS & TOOL EXPOSURE:

Language: SQL/Unix command level/query level

RDBMS: Oracle basic knowledge

Operating System: Windows & Unix

Financle Application: Functional Banking application support inFinacle 7 / finacle 10.

TECHNICAL SKILLS:

Operating System: Windows - 7, Windows 10

Software Products: Finacle, FNS, UAT, MIS

Languages: SQL, PLSQL, SQL PLUS, C#, HTML5

Package: MS-Office, GUI, Business Analysis, Banking Testing, Retail Business, Finacle(L1,L2 ), Finance And Controlling, Finacle Customization Version 7

STRENGTHS:

Strong analytical, problem solving & organizational abilities.
Punctuality and the ability to work under pressure to meet deadlines.
Flexible, Follow-up.

CURRENT ORGANIZATION:

Confidential

Administrator Application support

Responsibilities:

Providing Navigational support to Confidential branches in following key areas:
Opening & closing of various types of A/c’s i.e. SB/CA/CC/OD/ Deposit/Loans.
Issue & cancellation of Demand Draft & Banker’s Cheque.
Issue of Cheque book to customer, Transfer of Cheque book between a/c’s & Destroy of cheque book.
Lodgment & Realization of Inland & Foreign bills.
Deposit & Withdrawal from a/c by way of cash, cheque & transfer.
Printing of pass book & statements.
Inventory Movement between different locations.
Working on various modules of Finacle Trade finance, locker maintenance, E - banking, GBM, internet banking, Clearing Module

Confidential

Administrator Application support

Responsibilities:

4.5 years of work experience as Team Leader Finacle Application support, UAT, Testing and L1 Team handling of 7 members and 465 branches of client.
Good exposure in working in real time environment, handling the issues and providing the support to end-users
Hands on experience in Finacle Product Testing.
Strong Functional knowledge in all the Tracks(CASA,DEPOSIT,LOANS)Module.
Experience in MIS Reports .
Good experience in managing Technical environment of Finacle. Finacle CBS Trainer, Confidential web-ex Finacle 10xTrainer.
Finacle presentation and Trainings on Client Requirements in Bank Head office.
Review meetings with Clients Regional offices and Head office.
Meeting the SLA requirements and HPSM calls C Set Survey on daily basis.
Interaction with client and PMO coordinator and Finacle K-BASE creation.
Helping the branches to resolve the problem occurred at the time of BOD/EOD.

Confidential

Application support executive

Responsibilities:

Identifying opportunities to deliver additional solutions within the existing client base.
Solving Queries related to Finacle Core Banking Application.
Handling the hardware, network and application issues with client and vendor.
Train bank employees on various module of Finacle 7x like Clearing Module, Loan Module and Signature Module.
Handled tickets/tasks and application support to the Implementing team.
Interaction with PMO team members, end users & other team members (consultants)

Confidential

Application support executive

Responsibilities:

Finacle first level troubleshooting.
Hardware network and Finacle application support.
Finacle reports generation and reporting.
K base creation for finacle issues.

Confidential

System Executive

Responsibilities:

Provided training on TCS BANCS LINK and Finacleoperations to Bank employees at client site.
Implementation of Server Set-ups on Branch Server located at Client Sites
Resolved post migration issue.
Involved in TCS BANCS LINK Level-1 support.
Data Migration from legacy system to Core Banking, Running of Mock Cycle and movement of the same on to production instance
Implementation of Server Set-ups on Branch Server located at Client Sites. Hand holding support; Roll out planning, Printer and Other Hardware set up at Branch level.

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