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Administrator Application Support Resume

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SUMMARY:

  • Rich and insightful, 5.9 years of Extensive understanding in IT.
  • Good experience in Banking & IT Domain.
  • Good knowledge on FINACLE (Core Banking), and Banks24 .
  • Extensively involved in UAT Testing, Finacle testing & Support.
  • Front end and creation of Scheme, GL sub Code and SOLS in Finacle Application.

SKILLS & TOOL EXPOSURE:

Language: SQL/Unix command level/query level

RDBMS: Oracle basic knowledge

Operating System: Windows & Unix

Financle Application: Functional Banking application support inFinacle 7 / finacle 10.

TECHNICAL SKILLS:

Operating System: Windows - 7, Windows 10

Software Products: Finacle, FNS, UAT, MIS

Languages: SQL, PLSQL, SQL PLUS, C#, HTML5

Package: MS-Office, GUI, Business Analysis, Banking Testing, Retail Business, Finacle(L1,L2 ), Finance And Controlling, Finacle Customization Version 7

STRENGTHS:

  • Strong analytical, problem solving & organizational abilities.
  • Punctuality and the ability to work under pressure to meet deadlines.
  • Flexible, Follow-up.

CURRENT ORGANIZATION:

Confidential

Administrator Application support

Responsibilities:

  • Providing Navigational support to Confidential branches in following key areas:
  • Opening & closing of various types of A/c’s i.e. SB/CA/CC/OD/ Deposit/Loans.
  • Issue & cancellation of Demand Draft & Banker’s Cheque.
  • Issue of Cheque book to customer, Transfer of Cheque book between a/c’s & Destroy of cheque book.
  • Lodgment & Realization of Inland & Foreign bills.
  • Deposit & Withdrawal from a/c by way of cash, cheque & transfer.
  • Printing of pass book & statements.
  • Inventory Movement between different locations.
  • Working on various modules of Finacle Trade finance, locker maintenance, E - banking, GBM, internet banking, Clearing Module

Confidential

Administrator Application support

Responsibilities:

  • 4.5 years of work experience as Team Leader Finacle Application support, UAT, Testing and L1 Team handling of 7 members and 465 branches of client.
  • Good exposure in working in real time environment, handling the issues and providing the support to end-users
  • Hands on experience in Finacle Product Testing.
  • Strong Functional knowledge in all the Tracks(CASA,DEPOSIT,LOANS)Module.
  • Experience in MIS Reports .
  • Good experience in managing Technical environment of Finacle. Finacle CBS Trainer, Confidential web-ex Finacle 10xTrainer.
  • Finacle presentation and Trainings on Client Requirements in Bank Head office.
  • Review meetings with Clients Regional offices and Head office.
  • Meeting the SLA requirements and HPSM calls C Set Survey on daily basis.
  • Interaction with client and PMO coordinator and Finacle K-BASE creation.
  • Helping the branches to resolve the problem occurred at the time of BOD/EOD.

Confidential

Application support executive

Responsibilities:

  • Identifying opportunities to deliver additional solutions within the existing client base.
  • Solving Queries related to Finacle Core Banking Application.
  • Handling the hardware, network and application issues with client and vendor.
  • Train bank employees on various module of Finacle 7x like Clearing Module, Loan Module and Signature Module.
  • Handled tickets/tasks and application support to the Implementing team.
  • Interaction with PMO team members, end users & other team members (consultants)

Confidential

Application support executive

Responsibilities:

  • Finacle first level troubleshooting.
  • Hardware network and Finacle application support.
  • Finacle reports generation and reporting.
  • K base creation for finacle issues.

Confidential

System Executive

Responsibilities:

  • Provided training on TCS BANCS LINK and Finacleoperations to Bank employees at client site.
  • Implementation of Server Set-ups on Branch Server located at Client Sites
  • Resolved post migration issue.
  • Involved in TCS BANCS LINK Level-1 support.
  • Data Migration from legacy system to Core Banking, Running of Mock Cycle and movement of the same on to production instance
  • Implementation of Server Set-ups on Branch Server located at Client Sites. Hand holding support; Roll out planning, Printer and Other Hardware set up at Branch level.

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