Administrator Application Support Resume
SUMMARY:
- Rich and insightful, 5.9 years of Extensive understanding in IT.
- Good experience in Banking & IT Domain.
- Good knowledge on FINACLE (Core Banking), and Banks24 .
- Extensively involved in UAT Testing, Finacle testing & Support.
- Front end and creation of Scheme, GL sub Code and SOLS in Finacle Application.
SKILLS & TOOL EXPOSURE:
Language: SQL/Unix command level/query level
RDBMS: Oracle basic knowledge
Operating System: Windows & Unix
Financle Application: Functional Banking application support inFinacle 7 / finacle 10.
TECHNICAL SKILLS:
Operating System: Windows - 7, Windows 10
Software Products: Finacle, FNS, UAT, MIS
Languages: SQL, PLSQL, SQL PLUS, C#, HTML5
Package: MS-Office, GUI, Business Analysis, Banking Testing, Retail Business, Finacle(L1,L2 ), Finance And Controlling, Finacle Customization Version 7
STRENGTHS:
- Strong analytical, problem solving & organizational abilities.
- Punctuality and the ability to work under pressure to meet deadlines.
- Flexible, Follow-up.
CURRENT ORGANIZATION:
Confidential
Administrator Application support
Responsibilities:
- Providing Navigational support to Confidential branches in following key areas:
- Opening & closing of various types of A/c’s i.e. SB/CA/CC/OD/ Deposit/Loans.
- Issue & cancellation of Demand Draft & Banker’s Cheque.
- Issue of Cheque book to customer, Transfer of Cheque book between a/c’s & Destroy of cheque book.
- Lodgment & Realization of Inland & Foreign bills.
- Deposit & Withdrawal from a/c by way of cash, cheque & transfer.
- Printing of pass book & statements.
- Inventory Movement between different locations.
- Working on various modules of Finacle Trade finance, locker maintenance, E - banking, GBM, internet banking, Clearing Module
Confidential
Administrator Application support
Responsibilities:
- 4.5 years of work experience as Team Leader Finacle Application support, UAT, Testing and L1 Team handling of 7 members and 465 branches of client.
- Good exposure in working in real time environment, handling the issues and providing the support to end-users
- Hands on experience in Finacle Product Testing.
- Strong Functional knowledge in all the Tracks(CASA,DEPOSIT,LOANS)Module.
- Experience in MIS Reports .
- Good experience in managing Technical environment of Finacle. Finacle CBS Trainer, Confidential web-ex Finacle 10xTrainer.
- Finacle presentation and Trainings on Client Requirements in Bank Head office.
- Review meetings with Clients Regional offices and Head office.
- Meeting the SLA requirements and HPSM calls C Set Survey on daily basis.
- Interaction with client and PMO coordinator and Finacle K-BASE creation.
- Helping the branches to resolve the problem occurred at the time of BOD/EOD.
Confidential
Application support executive
Responsibilities:
- Identifying opportunities to deliver additional solutions within the existing client base.
- Solving Queries related to Finacle Core Banking Application.
- Handling the hardware, network and application issues with client and vendor.
- Train bank employees on various module of Finacle 7x like Clearing Module, Loan Module and Signature Module.
- Handled tickets/tasks and application support to the Implementing team.
- Interaction with PMO team members, end users & other team members (consultants)
Confidential
Application support executive
Responsibilities:
- Finacle first level troubleshooting.
- Hardware network and Finacle application support.
- Finacle reports generation and reporting.
- K base creation for finacle issues.
Confidential
System Executive
Responsibilities:
- Provided training on TCS BANCS LINK and Finacleoperations to Bank employees at client site.
- Implementation of Server Set-ups on Branch Server located at Client Sites
- Resolved post migration issue.
- Involved in TCS BANCS LINK Level-1 support.
- Data Migration from legacy system to Core Banking, Running of Mock Cycle and movement of the same on to production instance
- Implementation of Server Set-ups on Branch Server located at Client Sites. Hand holding support; Roll out planning, Printer and Other Hardware set up at Branch level.