Customer Support Agent Resume

PROFESSIONAL SUMMARY:

2+ years of industry experience including Network Engineering and Web Design;
6+ years experience in sales and comumunication with clients;
1+ years experience in customer support;
Expertise in networks administration and maintenance;
Excellent oral and written communication skills;
Usability expertise;
Complex problem solver;
English (advanced), Ukrainian (native), Russian (fluent), Polish (basic).

TECHNICAL SKILLS:

Operating Systems: All versions of Microsoft Windows, MacOS; Graphics / Multimedia Adobe Photoshop CS5, Macromedia Dreamweaver, Adobe ImageReady, Corel Draw, Adobe Illustrator;

Office Software: All versions of MS Office, Visio, OpenOffice;

Other Software: Android Studio;

WORK EXPERIENCE:

Customer Support Agent

Confidential

Responsibilities:

replying to incoming customer order status and product requests, providing appropriate and correct information via e - mail; communicating with people at all levels (USA); providing reports for each customer request;
Placing orders, processing changes/returns etc. according to established policies and procedures; s olving typical user incidents through HelpSpot;

Customer Support Representetive

Confidential

Responsibilities:

providing sales; communicating with people at all levels; providing reports for each customer request; customer technical support of MacOS - fix and optimizing (CRM); s olving typical user incidents through remote access;

Administrator

Confidential

Responsibilities:

providing good service in sales; communicating with people at all levels; supervising company’s accounting;

Private business owner

Confidential

Responsibilities:

providing good service in sales (own market); communicating with people at all levels; supervising company’s accounting;

Sales Man, Private business owner

Confidential

Responsibilities:

providing good service in sales; communicating with people at all levels; improving company’s software; supervising company’s accounting; managing business network;

System and Network Administrator

Confidential

Responsibilities:

Installed, configured, and supported a local area network (LAN), wide area network (WAN);
Maintained network hardware and software;
Installed, configured and administrated all devices in the network;
Identified problems through performance analysis and made recommendations for solutions;
Controlled operations of equipment or systems;
Experienced with spyware and virus removal;

Web-Developer

Confidential

Responsibilities:

Architected, designed and developed company’s website using HTML, CSS;
Analyzed and moderated a specific content using Adobe Photoshop and Macromedia Dreamweaver software;
Implemented successful Search Engine Optimisation;

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