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Aids Coordinator Resume

SUMMARY:

To attain a position as a technical writer utilizing my 15 years of IT, policy and financial technical writing experience.

PROFESSIONAL EXPERIENCE:

  • AP
  • APA
  • Chicago
  • IEEE
  • GPO
  • ADLS
  • Arbortext
  • Cable Express
  • Corel Draw
  • Crystal Reports 2008
  • IBM Rational/ ClearQuest
  • Suite
  • NEPA
  • ProRequisite
  • SharePoint
  • UTT/ Remedy
  • XML
  • Adobe
  • Adobe Robohelp
  • Capture
  • Documentum
  • Dreamweaver
  • Fireworks
  • Framemaker
  • Front Page
  • HTML Editor
  • Adobe In - Design
  • Microsoft Office Suite
  • SnagIt
  • Word Perfect
  • MAC
  • PC

PROFESSIONAL EXPERIENCE:

Confidential

AIDS Coordinator

Responsibilities:

  • Provided extensive technical expertise with Adobe desktop publishing tools and content management systems
  • Produced software development lifecycle documentation for the Confidential division of the Confidential
  • Created Maintenance Figure of Merit Parent and Child books, Confidential is the Confidential ’s system for calculating material condition against operational and fleet readiness requirements
  • Created the Confidential Parent and Child book templates, documentation standard and cover page graphics
  • Edited and standardized material prepared by other writers and CDIGS engineers to ensure style and formatting consistency
  • Independently wrote application overviews for inclusion in the Confidential Child book communicating complex technical terminology and concepts with clarity to stakeholders, at various levels, in eighth grade jargon
  • Created Microsoft Visio diagrams detailing operational and functional ITIL workflows intended to guide the reader through each individual management task associated with operating and improving the Confidential system
  • Selected photographs, drawings, charts, sketches and other graphic material that illustrated statistical data
  • Gathered and analyzed functional, operational and technical requirements then merged requirements into a traceability matrix (RTM), in Microsoft Excel, that separated requirement categories and outlined business rules by detailing data paths describing how applications interfaced with other applications
  • Printed, organized and bound Confidential Parent and Child books for delivery to U.S. Confidential
  • Created CASREP user, administrator and developer roles matrix outlining system permissions for all three tiers
  • Created operational and functional presentations pertaining to approximately 500 transactions capturing configuration data, technical analysis and system deficiencies
  • Managed multiple competing work demands and collaborated with Naval client regarding changing priorities

Confidential

AIDS Coordinator

Responsibilities:

  • Ensured CFTC employees were cross trained with documentation procedures and understood assignments in correlation with agency’s documentation goals
  • Spearheaded document management policies that increased productivity and reduced deliverable timeline
  • Produced the AFR, APR and PB and delivered to CFTC Commissioners and the Confidential
  • Provided technical expertise for Microsoft Office publishing products such Word, Project, Excel and SharePoint

Confidential

AIDS Coordinator

Responsibilities:

  • Provided support to General Service Administration for the Federal Public Key Infrastructure project, which was an interagency initiative spearheaded by all federal agencies
  • Documented newly required Confidential SHA-256 policy, for application validation, requiring all government agency compliance
  • Documented newly required Confidential policy stating applications must utilize two certs, for validation and audit, while transitioning to SHA 256
  • Documented new set of Confidential ’s HASH audit rules stating mobile applications, cannot be both audited and validated simultaneously
  • Captured the various configuration modifications planned for each individual agency, which entailed documenting server, mainframe, network, biometric, platform, enclave design and security engineering hash platform upgrades
  • Supervised component delivery process for all deliverables, including system user manuals and Confidential A policy documents
  • Trained and edited three junior writers in the principles of single sourcing and taking minutes
  • Recorded minutes for all Confidential interagency meetings

Confidential

AIDS Coordinator

Responsibilities:

  • Provided technical writing support for system architects producing test plans, test reports and survey reports for the Confidential Next Generation Air Transportation System
  • Updated all documentation whenever software testing resulted in a new deployment
  • Tracked and monitored the workflow of all documentation throughout the creation process and ensured final products were proofread, of high quality and perfectly formatted
  • Encoded and formatted Hyper Text Markup Language (HTML) and Extensible Markup Language (XML)
  • Supervised the production schedule of technical writing team ensuring deliverable schedule was adhered to

  • Provided communications and operational support to the Confidential Office of Diplomatic Security Call Center
  • Wrote standard operating procedures, fiscal reports and weekly reports. Merged weekly deliverables into larger monthly deliverable, which detailed OIT tasks completion rates and performance in correlation with contract service level agreements
  • Generated queries, in Universal Trouble Ticket/Remedy that detailed metric rates
  • Managed UTT lifecycle and service level agreements utilizing ITIL v2 service level management component, which detail metric rates for OIT call center, help desk, data registry and how quickly UTT tickets were resolved
  • Observed production and developmental activities to determine operating procedure and detail
  • Developed and deployed on-line training modules and application tutorial sessions for end- users
  • Consolidated data from multiple sources into clear and concise technical language
  • Maintained documentation library in Microsoft SharePoint Portal
  • Produced a variety of system artifacts and component documentation that adhered with division standards
  • Assisted technical personnel with the documentation migration to the SharePoint KSN. Collaborated with Tier IV engineers to interpret design specifications for end-users with varying degrees of technical coherence
  • Participated in peer review sessions to ensure information consistency
  • Developed technical manuals detailing SDLC, which included design, testing, deployment and upgrade
  • Organized system requirements documents into categories pertaining to each database environment type (UNIX, DB2, UDB, MS, SQL, Oracle, Sybase, and Cross Platform)
  • Entered data in Rational Case and Clear Quest

Confidential

AIDS Coordinator

Responsibilities:

  • Produced and edited the Federal Aviation Administration twelve volume Financial Requirements Manual, which detailed the regulations and provisions for all FAA financial programs and services
  • Interacted daily with program managers and chief financial officers to collect accurate data
  • Supervised two technical writers producing identical NASA financial requirements manual
  • Edited and re-organized FRM language and layout into logical order, thus eliminating redundancies and general confusion for the reader
  • Wrote FRM introduction section

Confidential

AIDS Coordinator

Responsibilities:

  • Prepared the Confidential Human Trafficking, ICASA and PMPTC conference reports
  • Created statistical databases detailing regional and demographic data. Utilized PMOs from cross-functional agencies
  • Communications specialist supporting architects in the Office of Overseas Building Operations NEA and WHA divisions responsible
  • Autonomously completed the upgrade of the OBO document control vault and backed up all data in soft format
  • Received $1500 award in recognition of service

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