SUMMARY:

• A motivational fit, personable business professional, possessing several years of managerial, leadership, technical skills development.
• Experienced with project and account management and business driven information systems.
• Flexible and versatile - Works well within diverse environments and thrive in deadline-driven environments.
• Coachable. Skilled in Human Resource Management as well Customer Relationship Management.
• Able to manage projects from initiation to close and produce deliverables in a timely manner through collaboration and independently.
• Consistently demonstrates an ability to prioritize.

SKILLS:

• Microsoft Project Incident & Risk Management
• LMS Administration
• Systems Design and Development Tier 3 Tech Support Construction Management
• Health Informatics Human Resources Management Service Management: Regression Testing Epic Go-Live Implementation
• Payroll and Revenue Forecasting Data Integration ERM:

PROFESSIONAL EXPERIENCE:

Confidential, Baltimore, Maryland

Sr. Informatics Training & EHR Support Specialist

Responsibilities:

• Education and Engagement Liaison for Confidential Midtown Campus, responsible for Clinical Informatics End User Training & Support
• Stakeholder in the Epic Steering Committee
• Manage Business Continuity implementation processes
• Effectively delivers assigned IT application training programs that support the strategic initiatives of Confidential and the Information Services and Technology Department.
• Develops and tests Web-based training programs using standardized system process developed by the Department of IT Training and Staff Development.
• Assimilates training needs and develop training modules to effectively meet the needs of a diverse organization.
• Maintains data elements within the training environments, in compliance with the Environment Communication Plan, to support all training efforts.
• Assist the Build Team in the development and implementation of strategic initiatives that will enable employees to develop competence in the use of computer software and systems utilized by both clinical and non-clinical employees throughout the Confidential .
• Provide direct IT (Tier 3 help desk support) & clinical documentation support for clinical and operational end users of the electronic health record.
• Supports the Portfolio Electronic Health Record training activities in the Department of Clinical Practice & Professional Development for the Confidential .
• Provide front line customer service, interacting with staff in a professional manner while providing high level customer service as the highest priority while rounding on units, and answering support calls from departments, solving/answering hardware/software/workflow questions. This includes tracking and documentation of user requests, engaging appropriate site/ corporate /client resources to support the operation and timely closing of support requests.
• Participant as a member of various project workgroups, attends meetings as required.

Confidential, Owings Mills, Maryland

Learning Resource Center Assistant

Responsibilities:

• In conjunction with Regional IT Support office, responsible for all campus computers, printers, media cart equipment, and server room .
• Handles faculty and student-based IT hardware and software needs and liaises with Regional IT Support in fulfillment of campus IT duties and responsibilities.
• Ensures the proper functioning of the LRC using the policies and procedures as set forth in the LRC Training and Resources Manual, Information Literacy Plan and other related library documents.
• Assists students in using the LRC and fosters information literacy by participating in student orientations, delivering presentations to students (including library orientations to faculty and targeted classes) and creating and distributing promotional materials.
• Conducts annual inventory of collection and reviews subscriptions; renews appropriate material.
• Provides career development assistance to students by previewing and promoting resources such as online career databases and specific career websites.
• Assists with career development activities, such as providing initial resume review; marketing career workshops, researching jobs, and creating attractive career displays.
• Fosters employer recruiting relationships by researching area employers, posting appropriate job listings, and coordinating the Employer On-Campus Program.
• Completes special career projects, maintains usage statistics, prepares monthly reports, participates in job training, and supports RCDO’s direction for career development.
• Assures testing site is in compliance with Strayer and testing company policies.
• Maintains Administrator and Proctor accounts with testing companies and Strayer Records Center.
• Schedules and administers Accuplacer, CLEP and DSST tests.
• Presentations: “Library Database Research Methods” and “LinkedIn As a Marketing Tool”
• Support the Dean of Students and Campus Director during New Student and New Faculty Orientations.

Confidential, Baltimore, Maryland

Account Manager and Operations Manager

Responsibilities:

• Responsibilities include (but not limited to): business unit development, risk management, budget forecasting and contract negotiation and implementation.
• Provided financial and technical solutions for business unit development relative to the Healthcare and Hotel industries.
• Analyzed and quantified the potential for losses in the account, using risk management techniques.
• Created quality budgets based on aggressive targets for revenue forecasting for five accounts in the Washington/Baltimore Metro area.

Confidential, Hanover, Maryland

Wireless Construction Manager

Responsibilities:

• Partnered with the site acquisition team to design cost-effective sites; utilizing Random Order of Magnitude techniques.
• Oversaw project design by assisting with site sketches for inclusion in lease documents, review and approval of site plans for zoning, permitting and construction, includes coordinating quality assurance processes and resolving punch list items.
• Ensured the most economical and best construction practices are utilized, includes ordering services and coordinating of vendors, surveyors, consultants, and utility installations.
• Prepared bill of materials and bid documents, coordinate contractor bidding and awarding of work.

Confidential, Hanover, Maryland

Construction Manager

Responsibilities:

• Subcontracted by Confidential Solutions to Confidential & Confidential Wireless to provide project management and 4G network deployment solutions.
• Monitored and recorded contractors work performance with the contract requirements and conducted final inspections, prepared punch lists as well as collecting documentation for closing out of contracts.
• Coordinated materials testing, surveying services and other sub-professional services.
• Became knowledgeable with specifications, restrictions, right-of-way, permits, test procedures, schedules, shop drawings, utility locations and information.
• Integrated microwave backbone engineering designs.
• Operated and maintained microwave transmission facilities and TELCO interconnect equipment.
• Scheduled FCC tests and routine maintenance procedures; additionally, responsible for logging facilities installations and maintenance updates.
• Created and administered the Level II technician exam.
• Supplied guidelines for REMEDY; database used to create and track incidents and create proposals.
• Sole Integrator for Confidential telecommunications standard.