SUMMARY

• Experienced Computer Networking technician working with CISCO products and knowledgeable in the Microsoft Office Suite. I can perform General Office IT troubleshooting and maintaining office hardware. Capable of providing technical support to Office and building staff and to their clients as well.

TECHNICAL SKILLS

• Microsoft Office Suite
• Salesforce Ticketing
• CISCO Networking
• Computer Hardware Maintenance
• Understanding BIOS and UEFI Firmware
• General Office IT
• Computer Troubleshooting
• Costumer Support

PROFESSIONAL EXPERIENCE

Confidential

Computer Networking technician

Responsibilities:

• Project head of Call center CTI integration project
• General Server Maintenance
• Wrote and implemented a De - identifier refresh program for re-fresh files
• Participated in corporate meetings, marketing campaigns and quarterly security goal meetings.
• Worked in the call center providing customer support between projects. The customer support role allowed me the skills to handle unhappy and upset customers and providing quality solutions to them.