- Experienced Computer Networking technician working with CISCO products and knowledgeable in the Microsoft Office Suite. I can perform General Office IT troubleshooting and maintaining office hardware. Capable of providing technical support to Office and building staff and to their clients as well.
- Microsoft Office Suite
- Salesforce Ticketing
- CISCO Networking
- Computer Hardware Maintenance
- Understanding BIOS and UEFI Firmware
- General Office IT
- Computer Troubleshooting
- Costumer Support
Computer Networking technician
- Project head of Call center CTI integration project
- General Server Maintenance
- Wrote and implemented a De - identifier refresh program for re-fresh files
- Participated in corporate meetings, marketing campaigns and quarterly security goal meetings.
- Worked in the call center providing customer support between projects. The customer support role allowed me the skills to handle unhappy and upset customers and providing quality solutions to them.