Desktop Support Resume Profile
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NC
PROFESSIONAL EXPERIENCE
Confidential
Desktop Support Level 1
- Assist Amtrak technology users with technical issues including Windows Mainframe and other account passwords. Utilize a knowledge database to research client problems and assist with first call resolutions and using Maximo ISM to open route incident tickets to appropriate groups.
- Assist other IBM technical groups through calls and email. Set up Outlook Exchange Profiles. Blackberry / Handheld Devices support. Provide daily Remote Technical Support for Network Connectivity Telecommunications Peripheral Equipment and System Maintenance. Follow standard operating procedures.
Confidential
Customer Service
- Sort distribute and deliver Express Mail for assigned route to residential business parcel post and rural routes by small truck and on foot.
- Sell stamps money orders and figure postal rates for boxes and large envelopes from within the office.
- Collect postage-due fees and obtain signed receipts for registered certified and insured mail.
Confidential
Customer Service Representative
- Manage administrative responsibilities for records management electronic documents mail and distribution center copy center delivering faxes ordering and stocking supplies.
- Provide guidance and direction to team ensuring that deadlines are met workload assignments are prioritized staff deployed as required.
- Ensure highest levels of customer care and adherence to business procedure guidelines and safety procedures.
Confidential
Owner/Manager
- Purchased a Subway franchise managed the initial start-up and on-going store operations for this successful restaurant.
- Set up computer and cash register provided on-going support for computer applications.
- Responsible for all HR responsibilities including hiring training supervising performance reports salaries etc.
- Continually monitored store reporting in order to improve sales inventory control and vendor efficiency.
Confidential Technology Supervisor
- Provided hands-on support in resolving technical issues performing installations/upgrades maintaining network printers and setting up audio/visual equipment.
- Continuously monitored networks and resolved technical issues for critical broadcast satellite system that continuously provided stock quote information utilized by stockbrokers.
- Establishing weekly performance metrics measuring call and incident reports application down time and change request progress in order to comply with our established Service Level Agreement.
- Managed all vendor contracts and maintenance agreements in addition to making recommendations/decisions on purchases for desktops laptops digital camera s pagers and wireless communications.
Confidential
Multi-Service Rep
- Rotating between different law firms managed administrative functions in very fast-paced working environments.
- Performed various administrative duties such as mail distribution sorting/filing documents faxing/copying managing/ordering supplies and provided excellent customer service.
- Provided technical support for computers printers and fax machines.
Confidential Library Assistant
- Classified researched and fulfilled customer requests for this research and document delivery organization.
- Responsible for customer service database management on-line research e-mail document distribution and quality control.
Confidential Assistant Manager
- Provided customer service and sales support for this extremely busy Fisherman s Wharf store.
- Performed inventory control activities such as inventory counts reconciliations receiving inventory inputting item numbers to stock and prepared stock for floor ready.
Confidential Librarian
- Performed library duties such as indexing and classification of books journals articles and photo s.
- Provided excellent service in records management updating multiple database systems abstractions and provided technical information to Journalists under tight deadlines.