We provide IT Staff Augmentation Services!

Desktop Support Resume Profile

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NC

PROFESSIONAL EXPERIENCE

Confidential

Desktop Support Level 1

  • Assist Amtrak technology users with technical issues including Windows Mainframe and other account passwords. Utilize a knowledge database to research client problems and assist with first call resolutions and using Maximo ISM to open route incident tickets to appropriate groups.
  • Assist other IBM technical groups through calls and email. Set up Outlook Exchange Profiles. Blackberry / Handheld Devices support. Provide daily Remote Technical Support for Network Connectivity Telecommunications Peripheral Equipment and System Maintenance. Follow standard operating procedures.

Confidential

Customer Service

  • Sort distribute and deliver Express Mail for assigned route to residential business parcel post and rural routes by small truck and on foot.
  • Sell stamps money orders and figure postal rates for boxes and large envelopes from within the office.
  • Collect postage-due fees and obtain signed receipts for registered certified and insured mail.

Confidential

Customer Service Representative

  • Manage administrative responsibilities for records management electronic documents mail and distribution center copy center delivering faxes ordering and stocking supplies.
  • Provide guidance and direction to team ensuring that deadlines are met workload assignments are prioritized staff deployed as required.
  • Ensure highest levels of customer care and adherence to business procedure guidelines and safety procedures.

Confidential

Owner/Manager

  • Purchased a Subway franchise managed the initial start-up and on-going store operations for this successful restaurant.
  • Set up computer and cash register provided on-going support for computer applications.
  • Responsible for all HR responsibilities including hiring training supervising performance reports salaries etc.
  • Continually monitored store reporting in order to improve sales inventory control and vendor efficiency.

Confidential Technology Supervisor

  • Provided hands-on support in resolving technical issues performing installations/upgrades maintaining network printers and setting up audio/visual equipment.
  • Continuously monitored networks and resolved technical issues for critical broadcast satellite system that continuously provided stock quote information utilized by stockbrokers.
  • Establishing weekly performance metrics measuring call and incident reports application down time and change request progress in order to comply with our established Service Level Agreement.
  • Managed all vendor contracts and maintenance agreements in addition to making recommendations/decisions on purchases for desktops laptops digital camera s pagers and wireless communications.

Confidential

Multi-Service Rep

  • Rotating between different law firms managed administrative functions in very fast-paced working environments.
  • Performed various administrative duties such as mail distribution sorting/filing documents faxing/copying managing/ordering supplies and provided excellent customer service.
  • Provided technical support for computers printers and fax machines.

Confidential Library Assistant

  • Classified researched and fulfilled customer requests for this research and document delivery organization.
  • Responsible for customer service database management on-line research e-mail document distribution and quality control.

Confidential Assistant Manager

  • Provided customer service and sales support for this extremely busy Fisherman s Wharf store.
  • Performed inventory control activities such as inventory counts reconciliations receiving inventory inputting item numbers to stock and prepared stock for floor ready.

Confidential Librarian

  • Performed library duties such as indexing and classification of books journals articles and photo s.
  • Provided excellent service in records management updating multiple database systems abstractions and provided technical information to Journalists under tight deadlines.

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