Driven and highly - skilled Information Technology Specialist (IT) with over 5+ years of computer/smartphone technical support and troubleshooting experience. Experienced with install/setup of computer/smartphone hardware and software. Intense passion for delivering excellent customer service support to highly diverse customer base. Thrives in fast-paced and challenging environments.
- Troubleshooting computer, printer, and network hardware/software
- Microsoft Office Suite: Word, Excel, PowerPoint, Outlook
- Experienced in Windows and Mac OS
- Exceptional customer service/communication skills
- Strong conflict resolution skills
Operations Assistant Store Manager
Confidential, Atlanta, GA
- Managed 10+ million-dollar store with accountability of 65+ Associates.
- Consistently drove stores credit performance 100%+ to goal.
- Accountable for all store-level talent acquisition, onboarding, and training of all Associates.
- Utilized Kronos scheduling software to create Associate schedules and completed weekly/monthly payroll.
- Proficient use of Microsoft Excel and Microsoft Word to review and analyze business financials and reports.
- Strong interpersonal and communication skills used to build effective rapport with Associates.
- Per Regional HR Manager and/or HRBP conduct HR investigations pertaining to associate relation issues and ensure prompt resolution.
- Troubleshot and resolved store-level computer hardware/software issues.
Owner & Senior Desktop Support Technician
Confidential, Florence, SC
- Owned and operated two smartphone and computer repair stores.
- Managed 2 salaried, 2 hourly managers, and 6+ team members.
- Troubleshot and repaired PCs, iMacs, networks, printers, and iPhone/Android smartphone devices.
- Backed up customer data such as files, documents, and other personal information on internal/external devices.
- Provided technical support solutions to customer ‘s devices such as PC/Mac and computer peripherals by installing new hardware, software, and network devices.
- Disassembled/reassembled PCs, Macs, smartphones, and tablets.
- Specialized in replacing cracked, damaged, and non-responsive smartphone, tablet, and PC damaged screens.