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Operations Assistant Store Manager Resume

Atlanta, GA

PROFESSIONAL SUMMARY:

Driven and highly - skilled Information Technology Specialist (IT) with over 5+ years of computer/smartphone technical support and troubleshooting experience. Experienced with install/setup of computer/smartphone hardware and software. Intense passion for delivering excellent customer service support to highly diverse customer base. Thrives in fast-paced and challenging environments.

SKILLS:

  • Troubleshooting computer, printer, and network hardware/software
  • Microsoft Office Suite: Word, Excel, PowerPoint, Outlook
  • Experienced in Windows and Mac OS
  • Exceptional customer service/communication skills
  • Strong conflict resolution skills

EXPERIENCE:

Operations Assistant Store Manager

Confidential, Atlanta, GA

Responsibilities:

  • Managed 10+ million-dollar store with accountability of 65+ Associates.
  • Consistently drove stores credit performance 100%+ to goal.
  • Accountable for all store-level talent acquisition, onboarding, and training of all Associates.
  • Utilized Kronos scheduling software to create Associate schedules and completed weekly/monthly payroll.
  • Proficient use of Microsoft Excel and Microsoft Word to review and analyze business financials and reports.
  • Strong interpersonal and communication skills used to build effective rapport with Associates.
  • Per Regional HR Manager and/or HRBP conduct HR investigations pertaining to associate relation issues and ensure prompt resolution.
  • Troubleshot and resolved store-level computer hardware/software issues.

Owner & Senior Desktop Support Technician

Confidential, Florence, SC

Responsibilities:

  • Owned and operated two smartphone and computer repair stores.
  • Managed 2 salaried, 2 hourly managers, and 6+ team members.
  • Troubleshot and repaired PCs, iMacs, networks, printers, and iPhone/Android smartphone devices.
  • Backed up customer data such as files, documents, and other personal information on internal/external devices.
  • Provided technical support solutions to customer ‘s devices such as PC/Mac and computer peripherals by installing new hardware, software, and network devices.
  • Disassembled/reassembled PCs, Macs, smartphones, and tablets.
  • Specialized in replacing cracked, damaged, and non-responsive smartphone, tablet, and PC damaged screens.

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