PROFESSIONAL SUMMARY:

Driven and highly - skilled Information Technology Specialist (IT) with over 5+ years of computer/smartphone technical support and troubleshooting experience. Experienced with install/setup of computer/smartphone hardware and software. Intense passion for delivering excellent customer service support to highly diverse customer base. Thrives in fast-paced and challenging environments.

SKILLS:

• Troubleshooting computer, printer, and network hardware/software
• Microsoft Office Suite: Word, Excel, PowerPoint, Outlook
• Experienced in Windows and Mac OS
• Exceptional customer service/communication skills
• Strong conflict resolution skills

EXPERIENCE:

Operations Assistant Store Manager

Confidential, Atlanta, GA

Responsibilities:

• Managed 10+ million-dollar store with accountability of 65+ Associates.
• Consistently drove stores credit performance 100%+ to goal.
• Accountable for all store-level talent acquisition, onboarding, and training of all Associates.
• Utilized Kronos scheduling software to create Associate schedules and completed weekly/monthly payroll.
• Proficient use of Microsoft Excel and Microsoft Word to review and analyze business financials and reports.
• Strong interpersonal and communication skills used to build effective rapport with Associates.
• Per Regional HR Manager and/or HRBP conduct HR investigations pertaining to associate relation issues and ensure prompt resolution.
• Troubleshot and resolved store-level computer hardware/software issues.

Owner & Senior Desktop Support Technician

Confidential, Florence, SC

Responsibilities:

• Owned and operated two smartphone and computer repair stores.
• Managed 2 salaried, 2 hourly managers, and 6+ team members.
• Troubleshot and repaired PCs, iMacs, networks, printers, and iPhone/Android smartphone devices.
• Backed up customer data such as files, documents, and other personal information on internal/external devices.
• Provided technical support solutions to customer ‘s devices such as PC/Mac and computer peripherals by installing new hardware, software, and network devices.
• Disassembled/reassembled PCs, Macs, smartphones, and tablets.
• Specialized in replacing cracked, damaged, and non-responsive smartphone, tablet, and PC damaged screens.