IT Production Application Support Specialist Resume

SUMMARY

Experienced graduate with much hands on experience. Strong knowledge of logistics, programming, inventory management, project management, security techniques, and networking.

PROFESSIONAL EXPERIENCE

Confidential

IT Production Application Support Specialist

Responsibilities:

Receives and handles incidents for support following agreed upon processes and procedures. Provides information to enable problem resolution and allocates unresolved incidents as appropriate.
Maintains records and advises relevant persons of action taken Ensures that Incident Management coordination documentation is available and in an appropriate form for those providing support.
Ensures that inventory of components to be supported is complete and accurate.Keep track of changes as per agreed upon processes and procedures on a daily basis.
Ensure that changes are rigorously documented in the appropriate ITSM tools. Collaboration with various groups of change coordinators and support (project and production environment).
Ensure that the changes comply with approved procedures in place and escalation if required.
Active participation in working sessions on new processes, procedures and standards. Investigate and provide recommendations when procedures are inappropriate.
Generate and distribute standard and adhoc reports. Follow - up on the closure of completed changes and incidents

Confidential

Logistics Operator

Responsibilities:

Various experience with inventory management and supply chain. Ensure load accuracy at check in and check out by physically counting. Maintain required records.
Enter inventory data in handheld. Visually inspect all incoming and outgoing vehicles (including climbing onto truck and manually opening bay doors).
Use of Excel spreadsheets to input data for warehouse inventory along with sales team. Use of IBS mainframe system to input daily inventory for route trucks.
Use appropriate material handling equipment to move product and materials from/to designated locations to support bulk activities in an efficient and safe manner.
Build pallets/orders as needed/directed to support successful order fulfillment. Work accurately to control warehouse inventory to keep shrink at acceptable level.
Efficiently load/unload route trucks, bulk rigs and transports with a forklift. Assist the daily housekeeping and maintenance of warehouse grounds. Adheres to all policies and procedures relating to product age and quality.