Desktop Support Resume Profile New York - Hire IT People

Software Expertise

Windows XP and 7 Microsoft Office 2003-2010
Windows Server 2003 2008 Active Directory DHCP and DNS
Microsoft Exchange 2010 Microsoft SQL Server 2005
Symantec Ghost Symantec Antivirus Corp. Edition
LANDesk ChoicePoint full-disk encryption
LawManager Support Central and Enterprise Service Desk
Express Purchasing and Inventory System
Acronis Imaging software

Employment History

Confidential

Desktop Support Assisted with rollout of Windows 7 hardware and software installation configuration and troubleshooting desktop support.

Confidential

Assisted in hardware reconfiguration of used and new workstations and laptops and other tasks as assigned.

Confidential

Provided site tech assistance for a large scale workstation migration from Windows XP to Windows 7 for a group of dental practices in the Albany NY area b employed to assist in a workstation refresh and migration from Windows XP to Windows 7 at Wells Fargo Dealer Services in Colonie NY.

Confidential

Contractor Assisted with migration of PCs from Windows XP to Windows 7 at the Pittsfield office of Adecco.

Confidential

Software training in QuickBooks 2010.

Confidential

Assisting with a major Active Directory domain consolidation and migration project additional help desk duties involving AD Windows Server 2003 and 2008 Windows 7 Enterprise.

Confidential

Trained approximately 60 voluntary agencies private contractors with contracts with the NYS Office of Persons with Developmental Disabilities in the use of a proprietary web-based incident reporting system. I became familiar with the system developed the curriculum for the classes and conducted classes throughout New York State. I continue to be on call for training in Microsoft Access and other software.

Confidential

Exercised sole management and planning responsibility for the agency s information technology infrastructure and delivery of information services. As Chief Information Officer represented the OIG on the New York State CIO Council an official group of CIOs from all other executive State agencies and co-chaired its Security committee March 2005-July 2007 .

Confidential

All phases of management and administration including computerization finance client satisfaction personnel production etc. Responsibilities and accomplishments included

Confidential

contracts litigation and arbitration.

Responsible for installing the first LexisNexis computer terminal at the firm and tasked with conducting online legal research as requested.

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