Help Desk and Support Resume Profile

Experience

Confidential

IS Computer Support Services PC Technician - Senior

Performs routine maintenance and repair of Desktop PCs Laptop PCs printers and all related equipment.
First line troubleshooting and validation of user reported problems.
Must be able to understand and troubleshoot problems with computers and peripherals attached to the LAN.
Answer all Help Desk Tickets has they come in and Use Ace Project to view upcoming projects throughout EMMC and EMHS.

Confidential

IS Help Desk Associate Specialist

Log all issues in the ticketing tracking system Service Manager
Respond to all email and web requests.
Provide initial problem diagnosis by asking accurate concise questions.
Resolve issue if appropriate or assign ticket to correct escalation team.
Perform password resets resolve print queue problems manage crisis escalation track call progress in ticket tracking system and perform follow up communications with customers.

Confidential

IT Support Specialist

Confidential

PC Support Technician

Troubleshoots hardware software and networking problems throughout the company.
Sets up assembles installs configures reconfigures modifies moves and/or relocates hardware/software on site for regular or special function use.
Maintains contact with users on operational and production matters.
Provides on-site support to all locations throughout the State of Maine.

Confidential

Service Technician

Responsible for the repair of customer cell phones.
Responsible for the inventory of parts and the billing for labor involved in repairs.
Maintain a log for all sent and received customer phones from the National Repair Center.
Assist with bill payments and organize walk-in customers to ensure efficiency of associate aide.

Confidential

Residential Counselor

Responsible for the in-house support for at risk teens.
Documented all aspects of residence happenings along with the implementation of consequences.
Took part in weekly meetings to ensure the maintenance of residential team communication and planning.