OBJECTIVE:
- Seeking a position to utilize my skills and abilities in the Information Technology Industry that offers professional growth while being resourceful, innovative and flexible. Open to outsourcing proposals.
TECHNICAL SKILLS
DATABASE: Progress V6 - V11
TOOLS: Progress 4GL, OpenEdge ADM, ADM2, SDO, Crystal reports, XML, HTML, API, AppServer, UNIX Shell scripts, Windows server administration, linux, EDI, DDE, OCX
PROFESSIONAL EXPERIENCE
Confidential
Owner
Responsibilities:
- Progress\Openedge programming\customer support contract work for Confidential
- Additional contract jobs including analysis, DB design, programming, consulting
- Managing a team of 3 programmers
- Strengthening the IT infrastructure through to implementing new technologies.
- Manage the IT budgets and expenditure on hardware and software.
- Having strong IT, commercial, planning and budgeting skills.
- Responsible for the recruitment and training of new staff.
- Provide input to improve the quality and functionality of the development
Confidential
Programmer\Analyst - Technical Support Representative
Responsibilities:
- DB administration and utilization
- Maintenance of existing and writing new code as per customer's request
- Application deployment on windows\Linux servers,
- Interaction with clients, gathering information to complete the
Confidential
Programmer\Analyst - Technical Support Representative
Responsibilities:
- Responsible for diagnosing & resolving software & end users issues
- Acting as the first point of contact for all IT & technical queries
- Involved in the rollout of software updates and patches.
- Investigate specialist and complex IT support issues.
- Communicating with third party technical specialists.
- DB administration (db installation, maintenance, development, tuning, design, upgrade)
- Customer service and support
- Software quality testing
- Process improvement and documentation
- Customer support
