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Service Desk Analyst Resume

OBJECTIVE

  • To obtain a position utilizing my skills working with your company: I’m dependable, motivated employee with excellent attendance record, produce quality work with a strong focus on attention to detail. Known as a quick learner who is proactive, takes initiative and produces results. Able to multi - task and make decisions in a changing environment.

PROFESSIONAL EXPERIENCE

Service Desk Analyst

Confidential

Responsibilities:

  • Providing technical support for corporate users to include setting up computers, passwords, rights and responsibilities using Active Directory (Computers and Users).
  • Providing support utilizing these tools: Mainframe, Cisco, VPN, Citrix, Epic, SAP to assist User to resolve their issue.
  • Participating in ticket escalation process to expedite resolution of issues.
  • Assist in resolving issues related to system hardware and software, including printing, installation, word-processing, electronic mail, and operating systems.

Service Desk Analyst

Confidential

Responsibilities:

  • Answer technical support calls providing the required support and escalating to other support groups.
  • Provide support based on email generated requests or reports.
  • Document troubleshooting steps and detailed description of the customers' incidents and requests.

Customer Service Representative

Confidential

Responsibilities:

  • Answers in and out bound calls to respond to basic questions of Physicians and insurance companies and ensure that they are resolved in a timely manner.
  • Making sure that all patients accounts were verified and reviewed correctly and logged into the system then explaining policies and procedures to the patients as well as assist in authorizations for vision and other billing issues.
  • Verify if physician is a contracted provider and pre-register patient into system.

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