Help Desk and Support Resume Profile Landover - Hire IT People

Experience

Confidential

PC Tech

Assist USPTO staff with HP and Dell printer driver installs for telework laptops. Test and load drivers for scanners and Plantronics headsets.
Issue replacement bags mice keyboards and dock stations to Telework users.

Confidential

Helpdesk Technician

Answer incoming calls to National GT Helpdesk assisting users with password resets lockouts and issues with Windows 7 and Office 2010. Remote support for VPN and Citrix users on weekends. Updating ITSM helpdesk ticket tracking database with detailed information for each call and follow up for tickets being escalated to other teams in different GT locations.
Supporting Filesite LawDrill CMS Billing and Kronos. Also supporting Blackberry IPhone Ipad and Android products setting up Exchange for firm email access and wireless internet.
Microsoft Office 2003 support including Outlook profiles .pst files Word and Excel document conversion printing and formatting. Adobe and PDF Professional support including formatting printing mailing and conversion of PDF documents.

Confidential

Helpdesk Technician

Answer phones on DINFOS Helpdesk and assist local users with logins password resets locked accounts and network drive mappings in Active Directory. Troubleshooting Windows XP systems MS Office and assorted Military software applications. Enter update and resolve issues into Remedy ticketing system daily.
Desktop support for Gateway Dell and FTX laptops. As well as HP printers. Ghosting pc s with virus and OS errors using Ghost application.
Monitored and configured network printers through the print server and Centre Ware software.

Confidential

PC Technician

DC schools project to install Dell computers for all teachers in DCPS. Retrieve pc s from central storage location and deliver to listed staff. Troubleshoot Windows XP MS Office and DC Schools S.T.A.R.S. software application.
Setup and testing of DCPS proprietary software setting the local printer if applicable to pc s along with check sheet testing the Landesk application and the Internet connection.
Build and repair various desktop pc s printers laptops and HP Printers

Confidential

Hardware Technician

Responded to calls in Remedy Hardware queue to replace or repair broken computers and accessories. Responsible for imaging of new systems desktop/laptop and setting up new blackberry device s for incoming attorney s and paralegals. Responsible for loaner PDA setups International/US and tracking of users and return dates.
Support for HP printers PDA setup and support in both E. Pratt and Market Street offices. Printers requiring more than basic repair are called into a vendor Northrop Grumman to be repaired.
Setup AV equipment for firm video conference calls between Baltimore DC New York and Los Angeles. Also setup WebEx and PowerPoint presentation s as requested.

Confidential

Desktop Support Technician

Responded to Helpdesk requests by users in Remedy. Assisted users with password domain and hardware issues concerning network connectivity. Support for Windows XP and 2000. Assistance in XP rollout for Win2k users including gathering User files My docs Favorites desktop saving them to a folder on the network and downloading them to incoming XP system.
Building systems with the XP image including Office Outlook and Mozilla. Assisting other techs with moving installing and general maintenance of Library of Congress systems.

Confidential

Installation Engineer

Collection of new employee data username password location and start date for configuration of personal notebook computers issued by Bearing Point.
Installation configuration and support of Bearing Point Global image to Dell Latitude D600 laptops which includes Microsoft Office Microsoft Outlook and Bearing Point Audit software. Tracking service tags from all deployed new and used laptops for records and receiving laptops from outgoing audit contractors within Bearing Point to be re-imaged and assigned