IT Help Desk Resume Lincolnshire, IL - Hire IT People

SKILLS:

Active Directory, Office365, Remote Support, SCCM, Vpn, ServiceNow, Windows 10 - Windows 7 Deploy, migrate, install, manage, fix, Network printers, Routers, Switches, Modems, Mobile devices, Mobile phonesTablets, Hotspots, Teleconference System, A/V Systems. Electronic repair

WORK EXPERIENCE:

IT Help Desk

Confidential, Lincolnshire, IL

Responsibilities:

Worked with ticketing system (ServiceNow)
Created articles, user guides, instructions.
O365 Administration
Created Mailbox, assisned O365 Licences, E - mailbox exported
On-boarded, off-boarded proccess
Active directory administration: Password resetted, user accounts edited, updated installed, troubleshooted VPN (with certificates)
Installed Network Printers and necessary device drivers.
Ping id administration: Installed,Troubleshooted Ping Id
Troubleshooted Windows problems (Applications, drivers, configurations)
Troubleshooted, O365 (Outlook, Skype, Word, Excel, Power point...)
Installed, troubleshooted 3rd Party applications
Troubleshooted Login problems (Oracle Erp, Crm, Kronos, Learning Portal...)
Determined and troubleshooted network problems.
Remote Support and customer service

Desktop Support

Confidential, Riverdale, IL

Responsibilities:

Deployed Windows 10 - Windows 7 Laptops
Data migrated from Windows 7 to Windows 10
Password resetted by Active directory
Installed Printers, Laptop docking stations, monitors
Troubleshooted Windows
Troubleshooted, Outlook, Microsoft office, Adobe Acrobat, Java, etc..
Installed new hire laptops, activated outlook, jabber and onedrive
Registered laptops to inventory
Installed and troubleshooted voip phones
Determined and troubleshooted network problems.
Installed share network drives
Supported iphone, android tablets and phones
Worked with ticketing system (ServiceNow)

PC TECHNICIAN

Confidential, Chicago, IL

Responsibilities:

Desktops deployed Installed, Printers, Laptop dockings
Configured Pcs, Printers
Troubleshooted for Pc, Printer
Installed Pos Systems
Configured Pos Systems
Troubleshooted For Pos System

ELECTRONIC TECHNICIAN

Confidential, Oak Lawn, IL

Responsibilities:

Provided electronic repair for Iphones.
Determined Iphones problems.
Changed broken parts.
Refurbished all p arts of cell phones
Tested and reported

Confidential, Chicago, IL

HELP DESK, COMPUTER TECH

Responsibilities:

Provided helpdesk support. Resolved problems by remote control or physical
Deployed computers, laptops, network printers.
Install, terminate, and troubleshoot CAT5/6
Provided, troubleshooted or repaired Iphone - ipad, android basis mobile devices.
Provided, troubleshooted and repaired MacOs (desktop and Laptops)
Installed, updated and Configured computers, laptops, printers
Backed up and restored data from/to computer, external hdd or cloud.
Image created and Backup
Installed antivirus, cleaned up, optimized computers
Created small workgroups networks for filesharing.
Installed and configured modems and routers, created hotspots
Installed, licanced 3rd party programs and tools

IT HELPDESK, PC TECHNICIAN

Confidential

Responsibilities:

Provided helpdesk support. Resolved problems.
Active Directory management. Created Active Directory user accounts and Microsoft Exchange mailboxes, reset passwords, Created, deactivated or delated accounts.
Installed Access points, Modems, Network printers, Network switches, Desktops, Laptops, internalexternal hardware.
Installed/provided/troubleshooted TV, Smartboards, AV equipment such as projectors, screen mirror devices, multi Tv screens, sound systems, education tools
Microsoft Windows (7 - 8-10) Installed, configurated, restored. Office 365.
Computer Files Migrated or restored to cloud or storage backup
Installed of Licensed 3rd party programs
Provided, iphone, ipad, android mobile devices
Pc-Laptop image restored.
Worked with ticket system.
Provided cell phone, tablet and other mobile platforms.
Performed Pc repair (Lenovo - HP - ASUS - Acer. etc.)
Troubleshooting internet connectivity, VPN, remote connections.
Provided Teleconference, Skype and any other connections.

HELP DESK, TECHNICAL SERVICE, WEB SITE MANAGEMENT

Confidential

Responsibilities:

Administrated Commercial Web Sites
Created New Commercial Web Sites
Supported Customers by remote connection.
Supported Customers by The phone.
Resolved Internet issues.
Resolved Operational System Issues.
Backed up and Restored Computers
Repaired Pc, laptop, printers, switches and other devices.

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It Help Desk Resume

Lincolnshire, IL

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