Help Desk Co - ordinator Resume - Hire IT People

SUMMARY:

To secure a challenging position where I can effectively contribute my skills as software professional and networking competent technical skills. To harness my potential to the best of my abilities and to develop as a better human being with special emphasis on regular up gradation . A keen interest in IT infrastructure management, innovation and exploitation of tool and processes to increase efficiency and reduce cost.

PROGAMMING SKILS:

Languages and technology known: C, C++ Java Script, Java, CSS, html, XML, Adv. Java.

Databases: SQL 2005, SQL 2008, Oracle 10g, Postgre SQL.

CA NMS/EMS Tools: CA Wily APM, CA Wily CEM, CA ADA, CA NIMSOFT, CA Ehealth, CA Spectrum, CA Service Desk, CA NSM, CA DPM, CA ITCM.

OS Knowledge: Win Server 2003, Win Server 2007, RHEL 5, RHEL 6, AIX, UNIX, Ubuntu, Fedora.

WORK EXPERIENCE:

Confidential

Help Desk Co - ordinator

Tools: used: CA Wily APM, CA Wily CEM, CA Ehealth, CA Spectrum, CA Service Desk, CA NSM, CA DPM, CA ITCM.

Responsibilities:

Handling clients of Govt/Vendors.
24x7 monitoring of network and server using CA Tools.
Monitoring network using CA Spectrum, administration, configuration and server administration.
Generating reports using CA eHealth and CA Spectrum boxi, administration, configuration and server administration.
IT Asset management using CA ITCM, administration, configuration and server administration.
Creating requests, managing incidents using CA Service desk, administration, configuration and server administration.
Network and system management using CA NSM, administration, configuration and server administration.
Application monitoring using CA Wily, administration, configuration and server administration.

Confidential

Application Performance Consultant (CA Wily Implementer/ Administrator)

Tools: used: CA Wily APM, CA Wily CEM.

Responsibilities:

Managing project at client location.
CA Wily JAVA Agent installation on AIX Servers, Linux Servers, Oracle application servers, EAI Adapters, Product Configurator and I convergence Servers, IBM Websphere, IBM Websphere Portal Servers.
Installation and customization of Enterprise manger, TIM, Database, EPA (Environment Performance Agent).
Managing MOM’s and Collectors.
Creating metric groupings, alerts, SNMP actions, Dashboards, Report templates.
Integrating with OMNIBUS of created alerts for 24x7 monitoring.
Transaction recording, promoting transactions, defining business services, defining business applications.
Configuring defects, thresholds, generating reports. Enabled power packs such as Web sphere MQ/MB, Power pack for web servers.

Confidential

APM Consultant, Implementation and technical lead

Tools: Used: CA Wily APM, Netqos MTP and CA ADA.

Responsibilities:

Agent customization and revaluation On MCGW, FDC And AL(JAVA Application) Applications.
Made Application Health APC(Application Performance And Capacity), Triage Dashboard and Business Dashboards.
Made alerts and revaluate thresholds for existing alerts.
Customized PBD's for FDC.
Performance and sizing of APM Cluster.
Revaluate values of APM cluster to increase performance of APM Cluster.
Scheduled performance report from CEM And Introscope using command line Workstation.
Evaluated thresholds for transaction. Redeployment of Tim To monitor HTTPS Traffic.
APM and Service Desk Integration.

Confidential

CA APM and ADA Consultant, Implementation and technical lead

Tools: Used: CA Wily APM, Netqos MTP and CA ADA.

Responsibilities:

Upgrade of APM from Version 9.1.1.1 to APM 9.5 And Setup of Netqos ADA and Performance Center.

Confidential

Senior Application Consultant

Tools: Used: CA Wily APM

Responsibilities:

Designing and Implementation of Dashboards.

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