CAREER PROFILE:

• Responsible, enthusiastic, results - oriented IT professional searching for a collaborative environment to apply my passion for technology and expand my knowledge professionally.
• Accomplished support specialist with proven problem-solving and troubleshooting skills
• Extensive technical background including hardware and software
• Flexible, mission-driven, and team-oriented
• Committed to the of both team and individual goals
• Ability to transform a deficiency to a proficiency when confronted with an challenge

TECHNICAL SKILLS:

• Windows NT/2K/XP & Mac OS X
• TCP/IP & Wireless Networking
• IPC Phone Turret, Avaya One-X
• MS Office2K/XP/2K3/2K10
• Printers, Scanners, Fax machines
• Symantec Ghost
• Active Directory Management
• (Cisco, Checkpoint, & Juniper SSL) VPN
• Blade & Thin Client (supported)
• Client Firewall configuration
• Bloomberg, ICAP, & Promark
• Reuters, CQG, Trading Technologies (TT)
• Blackberry (B.E.S. Administration)
• Apple Mobile Device Management
• Remedy/LANDesk/FootPrints Ticketing system

PROFESSIONAL EXPERIENCE:

Confidential, New York, NY

Sr. IT Support (Consultant)

Responsibilities:

• Trading/Desktop support for front, middle, back office and all other investment divisions
• Active Directory account administration
• Office 365 Administration of user accounts, licenses, etc.
• Support of Bloomberg, and other in-house proprietary applications
• Setup and/or resolve issues with video conferencing systems
• Image/Provision/Deploy PCs and software packages via Manage Engine Desktop Central
• Manage/monitor storage/usage via HorizonView App Volumes Manager
• Administer VDIs via HorizonView Administrator, provision VDIs, & create App Stacks
• Administer Cisco VOIP phones via Cisco Unity Call Manager & Cisco Unity.
• Administration of RSA Admin, Cisco Meraki, Mimecast admin consoles

Confidential, Stamford, CT

Enterprise IT Voice/Video Engineer (Consultant)

Responsibilities:

• Administrations of CUCM and Cisco Unity
• Provision new hire, relocated, and major seat/floor moves of user between floors/buildings
• Provide phone support to remote locations needing assistance with Cisco Spark Room kits, Crestron/Touch10 panel, SX80 systems
• Setup and troubleshoot audio/video conference room systems with remote sites
• Work closely with 3rd party vendors to ensure equipment is operating at optimal standards
• Project management for system upgrades, infrastructure overhaul, etc.
• Maintain inventory of phones and supplies

Confidential, New York, NY

Sr. IT/Trade Floor Support (Consultant)

Responsibilities:

• Trade Floor/Desktop support for front office and all other banking divisions
• Active Directory account administration
• Support of Bloomberg, Reuters (Eikon), BrokerTec, FX-Trader, ICE, etc.
• Setup and/or resolve issues with video conferencing sessions
• Image/Provision/Deploy PCs and software packages via SCCM
• Administer Cisco VOIP phones and IPC turrets via Cisco Unity Call Manager & Unigy respectfully
• Mobile device management via Blackberry Work and RSA

Confidential, Berlin, CT

IT System Administrator

Responsibilities:

• Sole onsite IT support for 400 end users (executives, engineers, manufacturing staff)
• Administer 8-10 servers (application, file, licensing) via VSphere (Win.Server 2K8 R2, 2K12 R2, &2K16)
• Address all L1& L2, most L3 level issues (escalation to senior engineers/vendors for national/global issues)
• Administration of phones via Shoretel Director
• Active Directory & Group Policy management (Server 2008 R2, 2012 R2, 2016), & Exchange 2010 & 2013)
• Mobile device management via Active Sync & Airwatch
• Patch management via WSUS (initially; now Batch Patch and SCCM)
• Implement and troubleshoot 3rd vendor software (Ex. Loftware, Barcom, etc.)
• Desktop image build and software deployment via Dell Image Assist, SCCM, & ADAXES
• Inventory management and hardware/software procurement

Sr. IT Support Engineer (Consultant)

Confidential, New York, NY

Responsibilities:

• End user support & trading desk support for local and remote offices
• Support Microsoft Office 2013 and Lync 2013
• Troubleshoot and support Cisco IP phone and IPC turrets
• Remote access support for Cisco AnyConnect and Airwatch mobile device management
• Establish/resolve issues pertaining to video conferencing via Polycom, Lync, or Crestron

Confidential, Stamford, CT

IT Trade Floor Support Engineer

Responsibilities:

• Individually build, support, and manage office growth from 50-60 users to approximately 140 user for 2014.
• Streamline workflow procedures, DLP, through close adherence of ITIL and industry best practices.
• Provide onsite service for all hardware (PCs, printers, scanners, copiers, etc.)
• Support market data applications: ICE, Bloomberg, CQGNet, X-Trader, FinCAD, BrokerTec, J-Trader, etc.
• Provide basic (VDI creation, deployment, & resource allocation) VMware (via VSphere) and Citrix (XenApp) administration
• Troubleshoot issues with Office 2010, Windows 7 Pro, and proprietary software
• Setup Cisco IP phones via Cisco Call Manager and Cisco Unity Express
• Connect IP phones, IPC turrets, and computers via patch connections in data closet
• Create and administer user accounts via Active Directory (Server 2008 R2) & Exchange 2010
• Coordinate move, add, and related changes for end user PCs
• Setup & assist remote users with RSA (hard & soft) tokens & VPN connectivity via Cisco VPN (Mac & Windows)
• Mobile device management for iPhones, IPads, Blackberry devices via ActiveSync and BES (5/10)
• Work with 3rd party vendors to implement new hardware and software solutions
• Manage video conferencing via Polycom (RMX) system, Microsoft Lync, and WebEx

Confidential, Wilton, CT

Sr. Desktop Support

Responsibilities:

• Image, deploy, and relocate PCs
• Troubleshoot software issues for Office 2010 and Windows 7 Pro
• Administer user accounts via Active Directory and Exchange 2010
• Provide onsite service for printers, scanners, and fax machines
• Basic Citrix administration - application publishing and connectivity

Confidential, Greenwich, CT

Sr. Desktop Support

Responsibilities:

• As a "Fund to Fund," provide technical support to numerous and varied hedge funds & trading firms
• Provide IT support for approximately 200 people (executive staff. traders, quants, & back office personnel)
• Image and troubleshoot workstations, blades, and thin clients
• Image deployment via Symantec Ghost (HP workstations) & VSphere (VDIs connectivity via Wyse clients running VMware View).
• Perform application installs for Microsoft Office, proprietary in house, and 3rd party trading applications
• Account administration via Active Directory, Group Policy, and Microsoft Exchange
• Respond & troubleshoot end user requests via "Service Now" ticketing system
• Inventory asset management of all hardware at site via WASP management system
• On-sight support/issue resolve for 3rd party trading applications (Bloomberg, Reuters, Market Axess, etc.)
• Setup, service, and repair printer/scanner devices
• Mobile device management for Blackberries, Androids, iPhones, and iPads via ActiveSync

Confidential, Greenwich, CT

IT Support Engineer

Responsibilities:

• Administer and troubleshoot both desktop and server related incidence
• Setup and manage new and existing user accounts via Active Directory and MS Exchange 2010
• Provide basic VMware administration - creation and deployment or virtual desktops and user pool association
• Application deployment and inventory (hardware/software) reporting via Altiris.
• Connect to Cisco Switches/Routers for basic port status and configuration
• Manage firewalls, proxies, and spam filter portals across many diverse corporate environments
• Troubleshoot IPC turret issues and perform basic Cisco IP phone configurations
• Setup and support both (equity/commodity) related market data applications
• Leverage MobileIron, Good Technology, and Zenprise for mobile device management of idevices & Androids
• Actively revise and implement (processes/documentation) for group tasks as needed

Confidential, Westport, CT

IT Consultant

Responsibilities:

• Work with propriety systems to manage inventory and client issue resolution
• Contribute to process improvements and efficiencies through the sharing of industry experience
• Leverage interdepartmental resources (people/processes) to provide excellent client service

Confidential, White Plains, NY

Sr. Desktop Services Specialist

Responsibilities:

• Support 100+ (95% Windows, 5% Macs) users at site in addition to remote office locations
• Service as the only onsite tech for the corporate office providing “white glove” level of service to executive members (CEO, CFO, CIO, President, and Directors)
• Manage day to day team efforts across multiple time zones via Microsoft SharePoint
• Manage user and group accounts via Windows Server 2008 R2
• Create new user email accounts and mailboxes via Exchange 2010
• Copying of incoming/outgoing emails to specified users
• Archiving individual email account in Exchange & Outlook 2010
• Assign and manage Blackberry devices with BES
• Support idevices and Androids via Good Technology
• Troubleshoot printers, scanners, fax machines, and WLAN (connectivity issues)
• Image desktop and laptop workstations
• Provide video conferencing support for Cisco TelePresence endpoints and Polycom Unified Conference stations (CX5000).
• Service (break fix) all onsite hardware (PCs & Macs)
• Configure and troubleshoot VPN software (Cisco VPN)
• Use of Microsoft Lync for in office communication and remote assistance.
• Occasionally work within Citrix and VM environments.