Operations Manager Resume

SUMMARY:

To demonstrate strong brand loyalty and development through consistent excellent performance while fostering a team environment that develops, enhances, and celebrates team members’ technical and interpersonal skills.

WORK EXPERIENCE:

Operations Manager

Confidential

Responsibilities:

Manages floor operations for a single location with greater than $3M in revenue.
Achieves the overall goals through effective workforce and inventory cost control.
Achieves service excellence focusing on customer service, staff leadership, and performance management and development.
Liaises between client, sales, and operations to prepare timelines, technically review orders, and communicate client needs to technical team members.
Covers locations in strategic and operational functions when needed.

Project Coordinator

Confidential

Responsibilities:

Responsible for all aspects of successful live event execution throughout the Georgia/ Alabama/Tennessee market.
Coordinated labor and equipment needs for event success.
Liaised between client, sales, and operations to conduct site surveys, prepare timelines, technically review orders, and effectively communicate client needs to technical team members.
Helped guide the business unit to an average Net Promoter Score (NPS - metric of how likely client is to return) of 92.3 and a 67% operating margin (revenue-cost flow-through).
In addition to standard project coordinator duties, also acted as a vital regional resource by:
Filling in to cover multiple cross-functional positions in various locations on an as-needed basis
Coordinating team member schedules across the Atlanta region
Maintaining a comprehensive regional team member database and skill-set matrix

Regional Labor Coordinator

Confidential

Responsibilities:

Coordinated labor for 80+ properties in Atlanta super - region with regional budget of $75M, overseeing approximately 200 internal team members, and managing third-party contractors and union assistance.
Maximized talent availability against business needs while retaining profit.
Managed indirectly all internal team members with schedules and availability.
Assisted with onboarding of new team members.
Maintained team member database for contact information, priority skill sets, availability, and special notes.

Freelance Audio/Visual Technician

Confidential

Responsibilities:

Set up/Struck venue for production and enhanced customer experience with audio, lighting, and video content.
Operated audiovisual equipment during production.
Demonstrated proficiency with audio, lighting, scenic, and video equipment
Pursued opportunities to develop proficiency with electrics theory, carpentry, and rigging theory.

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