OVERVIEW:

Dynamic technology leader possessing a proven track record of superior performance, seeks to leverage expertise in Program Execution, Project Leadership, Disaster Recovery, Business Continuity, Data Intelligence, Operations Streamlining, Service Delivery, and Compliance to support key initiatives and critical goals within a progressive organization.

SUMMARY:

• Project Management Highly experienced in assessing true needs and expectations, building lasting professional relationships.
• Grow and deepen strategic partnerships to achieve mutually beneficial outcomes.
• Resource Coordination Possess a proven ability to anticipate unique requirements or potential road - blocks in all situations.
• Continually develop back-up plans to minimize risk and deliver exceptional results; streamline communication and implementation channels to effectively meet client and organizational needs.
• Process Streamlining Effectively manage diverse tasks, with varying degrees of complexity, within a wide range of environments; evaluate situations, assess emergent needs, and implement solutions in a prompt and efficient/effective manner.
• Leadership Have a demonstrated track record of outstanding service; a calm, dependable professional who devotes every effort to achieving the best results. Strong leader, skilled at developing high performing teams for IT innovative business solutions.

EXPERTISE IN:

• ITIL/IT Service Management
• IT Operations Coordination
• Disaster Recovery/Management
• Change Controls
• Process Automation
• Mobile Disaster Recovery
• Infrastructure Support
• Situation/Incident Management

PROFESSIONAL EXPERIENCE:

Confidential

Disaster Recovery Analyst and Coordinator

Responsibilities:

• Responsible for creating disaster recovery runbooks for 1573 different applications as systems migrated to new hardware and facilities.
• Worked with application owners, technical development leads and subject matter experts on the step by step written processes needed to restore and return applications to production post disaster
• Creating the tabletop and live disaster recovery testing processes to validate the accuracy of the written processes and ensure the application returns to production within RTO and RPO
• Worked with infrastructure owners, system owners, System Administrators, DBAs, and other stakeholders to create overall disaster recovery processes for the environment as a whole.

Confidential, Tomball, TX

Backup & Disaster Recovery Administrator

Responsibilities:

• Provide operational support to IT departments and clients to ensure business viability through backed up and secure management of mission critical information
• Oversee transition and transformation of backup & recovery environments for customers raised floors to HP leveraged sites.
• Manage multiple backup solutions, including: Data Protector (v6.x, v7.x and v9.x), Arcserve, NetBackup, Backup Exec, TSM and Networker.
• Lead project coordination for disaster recovery exercises working with SAs, DBAs, and application owners to collect technical specifications as required by the customer.
• Direct day - to-day steady state work of US/off-shore resources, working closely with customers on critical projects.
• Utilize ITIL/ITSM processes for all change, incident, problem and work order tickets in HPSM and Remedy to manage all customers requests, and resolve within SLA.
• Serve as situation management lead and first point of escalation for all Severity 1 and Severity 2 issues; run daily steady state support for US restricted systems.
• Coordinate on-boarding and of Off Shore team members; directed Off Shore team day-to-day activities for stead state.
• Develop and maintain the technical knowledge and skills to coordinate pre-test planning activities that afford opportunity to gather customer defined testing requirements.
• Serve as project manager for all moves and installs, as well as all changes effecting backup & recovery hardware/software.
• Created and maintain all procedural documentation for transition to steady state support and disaster recovery process/procedures.
• Improved and maintain customer satisfaction results in accordance with KPI goals.

Disaster Recovery Coordinator

Confidential

Responsibilities:

• Streamlined written disaster recovery processes and procedures, while coordinating testing of the DR plans for leveraged backup & recovery teams.
• Ensured prompt response and successful recovery of all business - critical client systems, applications, and databases within contracted Recovery Time Objective (RTO).
• Collaborated with vendors on providing disaster recovery facilities, systems, and services to ensure all customer requirements and expectations were met/ exceeded.
• Led successful completion of 27 out of 28 DR tests within a 10-month period.
• Rewrote disaster recovery technical documentation for all leveraged and dedicated accounts to streamline processes/procedures and improve efficiencies.
• Managed testing backup & recovery disaster recovery plans for major accounts with teams in the United States and India; ensured disaster recovery efforts were tailored to meet each individual account needs.

Confidential, Kilgore, TX

Department & Technical Team Lead

Responsibilities:

• Served as co - managed of team consisting of 50+ backup & recovery administratorssupporting up to 17 accounts with seven different backup solutions
• Assisted management in defining objectives within specific business concepts and projects.
• Collaborated with architects in establishing backup infrastructure at various customer locations as well as within IBM data centers.
• Achieved 99% backup success Service Level Attainment (SLA) across all accounts.
• Assisted in the planning and management of disaster recovery tests in addition to the design, development, and implementation of Common Desktop Procedures (CDP).
• Improved productivity and backup success rates through the implementation of strategically engineered and automated manual processes across all accounts.
• Successfully passed all internal audits, client audits, and disaster recovery tests.
• Created audit documentation, situation management, and conducted Root Cause Analysis (RCA) on all reported Severity 1 and Severity 2 escalations.
• Trained, mentored and provided continuing support for all team members on standard
• IBM practices and all facets of backup & recovery process.
• Served as Subject Matter Expert (SME) regarding management of four key accounts in critical-situation and breach of contract; returned all accounts to green status.