I.T. Help Desk Technician Resume Alexandria, VA - Hire IT People

CURRENT GOAL:

To seek employment with a respectable company that will allow me to use my I.T./Call Center skills & experience to successfully complete any mission as well as individual and professional growth in a competitive workforce environment.

SUMMARY:

A highly talented and motivated administrative assistant with strong interpersonal skills with an excellent ability to multitask a variety of challenges and responsibilities.

COMPUTER SKILLS:

Typing Speed: 50 WPM

Operating Systems: XP, MAC OS, Vista, Windows 7

Software & Applications: Microsoft Office Suite 2007; Outlook, Word, Excel, PowerPoint Palm Expo, Fast 1&2, EAST, Remedy 6.3, Remedy 7.5., RAM, Client Manager, RightNow, Remedy, SMS, PALMS Resource Center, Admin Rights

PROFESSION EXPERIENCE:

Confidential, Alexandria, VA

I.T. Help Desk Technician

Responsibilities:

Answered inbound calls and/or responded to inbound email, through a series of scripted, interactive questions and/or decision tree steps, captured user contact info and provide fast resolutions for clients.
Received calls ranging from “blue screen of death”, monitors, speakers not working, locked accounts, frozen screens, password resets, and new version of software updates (installations).
Used VDI to remote in and install/ remove software, reset and/or turn off PC's, Laptops, by using (command prompt).
Performed steps to assists clients with setting up voicemail and passwords for their new Cisco Phones & Nortel Phones.
Actions tracked via inserting claims in Remedy Ticketing Software.
Assisted with resetting clients passwords, and/ or creating new passwords. Assist clients in obtaining different types of requests Hardware and Peripherals such as Laptops, New Desktops, Monitors etc.
Executes troubleshooting steps to determine a series of end - user actions and/or responses, and either resolves the issue or escalates to next Tier for further assistance.

Confidential, Alexandria, VA

Customer Care Representative

Responsibilities:

Field calls and inquiries from the Soldiers and Family Members, Veterans and Retirees with concerns and questions. Facilitate resolution to the caller's problems.
Maintain customer contact information in the Human Resources Command Right Now database.
Escalate calls and inquiries that cannot be resolved to the Team Lead or Program Manager.
Check the status and provide feedback to Confidential Retirees requesting special compensation and benefits.
Provide guidance and resources regarding benefits, compensation, training, promotion, career guidance, awards, evaluations, transition, disability, recruiting and retention, emergencies and deaths, as well as other support functions.
Utilize and update various databases such as Right Now, Soldier Management System, (SMS), Combat Related Special Compensation Application Processing System (CAPS) and other intranet/internet resources for documentation of transactions.

Confidential, The Confidential, Virginia

Cashier

Responsibilities:

Provided customer service in a fast paced environment to civilian and Military personnel within the Confidential, ensuring they receive their food and excellent customer service in a timely manner
. Responsible for managing the cash register, and ensuring money was accurately accounted for after each customer transaction by providing customers with change and receipts.

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I.t. Help Desk Technician Resume

Alexandria, VA

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