TECHNICAL SKILLS

• Proficient with Mail (for OS X) Outlook for OS X (all versions) MS Outlook Express/Outlook (2000, XP, 2003) also Lotus CC: Mail.
• Intermediate knowledge of MS Office. (97,2000, XP, 2003, 2007, 2010, and MS Office for MAC, 2008, and 2011)
• Ability to install, configure, and administer Windows NT, 2000,2003,2008 and Novell infrastructures.
• Extensive experience with hardware and software break/fix of Dell, HP, and MAC desktop, and laptop systems.
• Intermediate knowledge of Altiris Deployment Solutions; Images, software pushes, and personality captures, Dell Image X.
• Utilization of SCCM for OS/software deployment.
• Hardware replacement, and software configuration of all model iPhones, iPads, Android phones and tablets, and most Blackberry devices.
• Creating users, groups, and implementation of group policies, any and all Active Directory implementations, or maintenance.
• Thorough knowledge of DOS, and DOS commands.
• Intermediate knowledge of OS X Tiger, Leopard, Snow Leopard, Lion, and Mountain Lion (10.8).
• Executive level experience handling hardware/software break/fix in both a PC and OS X environment.

PROFESSIONAL EXPERIENCE

Confidential

Responsibilities:

• Responsible for responding to all IT requests/issues of the companies two Delaware locations, regarding hardware/software troubleshooting and repair, installation of new equipment ranging from Lenovo laptops, to Blackberry smartphones.
• Solely responsible for 10 iMac systems (latest refresh, and 09 edition); hardware troubleshooting, repair, part replacement and upgrades.
• Troubleshooting issues in Snow Leopard and Lion, also correcting sync conflicts with iCloud. Setting up time machine back ups to time capsules, also troubleshooting issues with time capsule hardware and time machine software. Also troubleshooting network issues, and SIP phone system issues.
• Also administering companies confidential phone system, Autonomy Connected Back up system, and companies WSUS server.

Confidential

Responsibilities:

• Was assigned 4 schools in the Red Clay School District that had a high trouble ticket volume; was brought in to bring the trouble ticket volume down.
• Handled all technical needs of the school, including installing 3com NJ - 220 units, and patching into the POE in the MDF, turning on classroom network ports on the MDF, hardware and software break/fix of Dell, HP and MAC desktop/laptop computers.
• Was primarily responsible for hardware/software troubleshooting of iMacs, Macbooks, and Macbook Pros, also iPads (screen and digitizer replacement, logic board replacement).
• Software break/fix in OS X Snow Leopard, correcting sync issues, also network troubleshooting/connectivity issues.
• Responsible for employees how to use new iPad units. Installation and troubleshooting of Smartboards, ELMO units, Wireless access points (patching into the POE), installation of network printers as well. Account maintenance in Active Directory of computer and user accounts. Imaging computers, and deploying software packages via Altiris.
• Imaging Macs and pushing software packages using Deployment Studio and Apple Remote Desktop 3.

Confidential

Responsibilities:

• While working at confidential, handled several positions at the confidential local campuses, and with remote confidential sites in the US and Canada.
• Was deployed to the department that required the most assistance; Imaging technician, using Altiris Deployment console to stage various Dell and HP laptop and desktop models, customizing each unit per the employees software needs, also putting the new systems on the Dupont domain using Active Directory Users and Computers. Covered 2nd level Remote Desktop Support, handling hardware and software “break/fix” issues for Dupont executives/employees at remote sites.
• Campus Break/Fix technician, handling hardware and software break/fix issues for the employees at the local confidential campuses.
• Also handled confidntial desktop/laptop install calls, where was needed to setup a replacement laptop or desktop system for an employee, and configure the system for their use on and off site. Basic hardware/software troubleshooting of company Mac Pro’s, and Macbook Pro laptops. Configuration of time machine with time capsule units, also troubleshooting this back up system.
• Software troubleshooting in OS X Snow Leopard, and adding Mac’s to the company domain. Set up iPads for intial use, configuring MobileMe sync services for employees, and employees how to use. Did data recovery calls for campus and remote employees that would send in their laptop, desktop, or the hard drive from their system, when their system would crash, and would recover their personal data from the hard drive, and either upload it to the network to transfer back to them, or would burn the data to DVD’s and mail to them.
• Finally, also covered campus hardware repair calls where I would diagnose, and replace any part on several different Dell desktop and laptop system models. During this position I had extensive use of AR System (Remedy), Altiris Deployment Solution, SCCM (deployment), MS Office 97, 2000, 2003, and 2007, Hyperras VPN client, Lotus Notes 7 and 8.5 Basic and Standard, Active Directory Services, Bentley View, Confidential Reflection, and installed and configured several other software packages for employee use.

Confidential

Responsibilities:

• Responsible for replacing confidential  scanners, and confidential scanner workstations; re-image new workstation via image deployed using Altiris. At new confidential  locations, installed network circuits, and confidential servers.

Upgrade Technician

Responsibilities:

• Contract position with Pomeroy Confidential for an ongoing project for Lenscrafters.
• Going from one Lenscrafters branch to another until we have upgraded all RAM memory in all their PC’s, upgrading over 500 locations nationally.

Desktop Support/Network Administration

Responsibilities:

• Currently operating with a base of 42 clients consisting of small business and homes (have 30 active clients I work with on a weekly basis).
• Providing network design, implementation, and maintenance, small and large 2000 domain administration, also implementation and configuration of Exchange 2000, and 2003 email servers.
• Active Directory maintenance and import to new DC's.
• Also providing PC upgrades, repair, pro-active maintenance, and custom PC builds for clientele.

Confidential

Responsibilities:

• Contract position with the confidential at their Inventory Control Installation in confidential.
• Contract was mainly for the imaging of 2000 professional onto 2000 Dell P4 class desktop PC's. Also responsible for rolling out Exchange 2000 to the PDC.
• Completed 98-to-2000 migration project to native 98 PC's.

Confidential

Responsibilities:

• Perform demonstrations of Microsoft Windows Media Center 2004 for prospective buyers; answering basic use, compatibility, and product specialty questions from the prospective buyers.
• Also responsible for giving product to Best Buy store associate that will sell this product in the future.

Data Analysis

Responsibilities:

• Responsible for filtering fresh call leads, against current "no call" lists using Visual FoxPro.Compiled and uploaded calling lists to remote calling centers, and configured for auto-dialing and auto-scripting using ProComm Plus. Also responsible for full and daily back ups of Confidential file servers via ARCServe Console.

Confidential

Responsibilities:

• Receiving new, returned COMPAQ, HP, and NEC PC's for diagnosis, repair, and conditioning for re-sale on sales floor.
• Left company to pursue position with TCIM Services, through Bernard staffing.