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Technical Support Resume

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Concord, NC

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PROFESSIONAL EXPERIENCE:

Confidential, Concord, NC

Technical Support

Responsibilities:

  • Troubleshoot and resolve Internet connectivity
  • Troubleshoot and resolve PSTN Phone Service
  • Troubleshoot and resolve VoIP Phone service
  • Setup dispatch out
  • Internet Install from start to finish
  • Ticketing open and close

Confidential, Concord, NC

Customer Support

Responsibilities:

  • Lumber Tech
  • Building Material Tech
  • Sales Associate
  • Forklift Driver
  • Saws
  • Sales

Confidential, Holmdel, NJ

Quality Assurance Engineer

Responsibilities:

  • Lead UAT for business and other
  • Writing technical walk through.
  • Development of test cases.
  • Creation of test plan.
  • Creation of test with requirements and technical specifications.
  • Reviewing of requirements.
  • Create test scenarios.
  • Setup test lab.
  • Lead testing efforts with onshore and offshore teams.
  • Test Execution.
  • Test Data.
  • Attending of planning Meetings.
  • Gathering and research.
  • Daily Defect review.
  • Adobe products.
  • Adobe professional defect matrix.
  • Manual/Automation Testing.
  • Manual testing of web services.
  • Identify issues and escalate accordingly.
  • Quality Assurance test lab Administrator
  • Quality Assurance test lab Technician
  • Quality Assurance test lab Technician of repair and fixes of 92 automation testing PCs and 7 performance center servers. Responsible for hardware fixes upgrades and network connectivity.
  • Jira/HP ALM.
  • Working with stake holders and developers as needed.
  • Automation test creation using VBS
  • HP ALM Upgrade: Versions 9.0, 10.0, 11.0, and 12.21. (RedHat to Windows). Installation of test applications in dev environment (RedHat, Ubuntu, and windows)
  • Defect resolution.
  • Hardware and software related issues.
  • Oracle, MySQL, Postgres, and MySQL.
  • Helped identify defect Cause.
  • HP ALM/Performance Center Administrator.
  • Upgrades and maintenance of HP ALM/Performance center.
  • Performance Center Versions 9.0, 10.0, 11.0, and 12.21.
  • Seven Performance Center servers: Windows 2008 and 2012
  • UFT 46 servers Windows XP, 9, 10 and server 2008. With Versions of UFT 9.0,10.0,11.0, and 12.21
  • Support technical.
  • Technical support calls for Confidential customers.
  • Hardware and software related troubleshooting.
  • Provide support for VoIP, home networking, and home phone service.
  • Customers and client network issues
  • Advance tech support.
  • Microsoft Office products

Confidential

Tech Consultant and Support

Responsibilities:

  • Advised on Building of the network.
  • Helped maintain the network.
  • Consulted with upgrades.
  • Microsoft Office Products
  • Tech Support to owner and employees

Confidential, El Segundo, CA

Computing Specialist Associate Support

Responsibilities:

  • Computing Specialist Associate Support REFRESH.
  • Managing and maintaining software and hardware.
  • Imaging, migration, and deployment of systems.
  • Collection of data for new asset builds.
  • Upgrade all desktops and laptop software as well as error correction.
  • Refresh 2000+ machines from Windows NT 4.0 to Windows 2000.
  • Imaging and building of new windows 2000 machines for deployment.
  • Manage Users Rights and permissions.
  • Migration of users NT machines to new imaged Windows 2000 machines.
  • QA all software and assets.
  • Maintain and migrate per scheduled asset deployments.
  • Adhere to network protocols and IP configurations.

Confidential, Ewing, NJ

Network Administrator and Instructor

Responsibilities:

  • Support and maintain security and users in Windows 2000 environment.
  • Maintain and upgrade all computer workstation systems and servers.
  • Provide instruction for students.
  • Provide labs and classes so students can gain knowledge at a reasonable pace.
  • Conduct student reviews.
  • Resolve issues with domain controllers and Email exchange servers.
  • Maintain and upgrade all Prometric servers and testing center boxes.
  • Provide Tech support for staff, students, and users.
  • Set up Administers.
  • Set up student courses.
  • Administered Prometric’s testing servers.
  • Hardware maintenance and upgrade all computer workstation systems and servers

Confidential, Charlotte, NC

Network Migration and Support Tech

Responsibilities:

  • Data collection for Network of 1200+ Win 9x and NT computer systems.
  • 1200 computer systems migrated and rolled out, as part of the project.
  • Roll out of systems to a Windows 2000 working environment.
  • Upgrade of hardware and software for compatibility to Windows 2000 rollout.
  • Upgrade of printers and print devices
  • Change network environment from Token Ring to Ethernet
  • Support to users for new Windows 2000.
  • Resolved all Hardware and connectivity issues.
  • Update of Novell client Software.

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