Computer Laboratory Assistant / IT Support Resume

SUMMARY:

A highly motivated and skilled individual with experience in customer service, problem - solving, and analytics involving intrusion detection and prevention, seeking a Cyber / Network Security Analyst entry level position.
In-depth knowledge of the current cyber threat landscape, with a specific focus on the technical aspects of adversarial Tactics, Techniques and Procedures (TTPs) and their relation to the cyber kill chain and other analytical models
Knowledge of Cyber Threats and Detection along with Data Security and Cryptography
Understanding of and interest in cybersecurity and privacy and CISSP.
Ability to apply cybersecurity and privacy principles to organizational requirements (relevant to confidentiality, integrity, availability, authentication, and non-repudiation)
Knowledge of multiple operating systems (Windows, Linux, OSX)
Understanding of computer networks and how to identify vulnerabilities within each
Experience analyzing host or network intrusion on forensic artifacts.
Strong understanding of dynamic/behavioral malware analysis and reverse engineering
Strong understanding of vulnerability and exploitation concepts, or experience in penetration testing
Knowledge of IT forensics investigative techniques and forensic tools such as EnCase, FTK Imager, X-Ways software, log correlation and analysis

PERSONAL GOALS:

Ten years from now, I want to be a top notched in this field and offer a positive atmosphere to the organization.

WORK EXPERIENCE:

Confidential

Computer Laboratory Assistant / IT Support

Responsibilities:

Consulted in person with hundreds of end users (professors, students and alumni) to provide technical support and troubleshoot issues involving installation and configuration of Windows/Macintosh workstations.
Assisted end users by solving and troubleshooting their technical issues involving various applications such as Google Apps (Drive, Gmail, Docs, Sheets) and Microsoft Office 365 (Word, Excel, PowerPoint, Access, Outlook, OneDrive).