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Desktop Support Analyst Resume Profile

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NC

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OBJECTIVE

To obtain a challenging position in the organization as IT professional where my accomplishments and proficiency will be useful in enhancing company goals.

Professional Experience

Confidential

IT Desk support Analyst

  • Diagnose problems over the phone
  • Tickets processing related technical issues with network equipments and software
  • Troubleshooting and resolving customer s technical issues via phone calls
  • Setup and configure computers in lab area.

Confidential

Desktop support Analyst

  • Troubleshooting/Repair
  • Desktop Support
  • Help Desk Remote
  • Custom PC/Laptop Builds
  • Installation of PCs
  • Deploying Monitors/PCs
  • Resolving customer issues over the phone.

Confidential

Instructor/ technical assistant

  • Conducted technology lab activities that corresponded to classroom curriculum
  • Assisted and trained undergraduate students to have computer technology skills
  • Trained professionals with computer applications MS - Word Excel PowerPoint Publisher
  • Technician assuring service and maintenance of computer services.

SKILLS

Software Win XP Win7 Windows Server 2008.Office 2007-2010

Protocols RIP OSPF EIGRP

Programming Basic Java Basic Alice HTML Basic Design

Configuration Router 1841 router 2811 Switches T-TT

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