SUMMARY

• A career oriented IT professional with over 17 years’ experience. Proven computer, troubleshooting and networking skills. Outstanding communication, leadership skills and abilities. MCSE MCP CCNA and A+ Windows 2008 and 2012R2 Server Certified.
• Lead Desktop Support, Help Desk, Remote Support and Onsite Support
• IT Operations Manager in charge of all purchasing of IT equipment
• Manager of all IT operations in charge of Infrastructure, Desktop and Helpdesk.
• Team Lead Severs, Help Desk and Desktop Support Teams meeting all SLA’s
• Mac OSX installations upgrades server connections printer installs
• Mac OSX, Puma, Jaguar, Panther, Tiger, Leopard, Snow Leopard
• Mac Desktop support, help desk, remote Support using Log me In
• LANDesk management suite 8.8 sp3
• LANDesk management suite installing updates remotely
• ConnectWise ticketing software
• Ipad app additions remote setup to desktop, Outlook set up on IPhone
• In charge of Server and Network Support over seeing all changes and additions
• Extensive knowledge and experience supporting computer hardware and software in a Windows XP and Windows 7 and 8 also windows 10 64 Bit and 32 Bit Environment.
• MS Office 365 installation and troubleshooting
• Active Directory creating accounts, group policy’s DNS troubleshooting
• SolarWinds 12 series Dameware remote tool
• Cisco ASA firewalls and Sonic wall TZ series installation and vpn tunnels
• MS Office 2010, 2013 and 2016 installation and troubleshooting
• PST creation and Scan PST fixes on personal folders
• NOC Experience Server Tech monitoring
• Remote tools Log me in also Team Viewer experience
• Server Admin, Support on Windows 2012 and 2008 R2 Servers
• VMWare Esxi 5.1 and 5.5 and 6.0 also 6.5
• Cluster creation also using HA or DRS or both
• VCenter Server on windows server 2008r2 admin
• Network Troubleshooting Cisco Switches and Routers
• Routers and Switches Cisco 1900, 2900’s, 3900, 800, 1800, 2800, 3800, 7200, 7600’s
• In charge of Network Support Team overseeing and making final judgments on all changes and purchases for the network
• VTP, STP, RSTP on Cisco Switches
• RIP, OSPF, EIGRP on Cisco Routers
• ACL’s and NAT and PAT on Cisco Routers
• HP Data Protector backups and restores
• Debian Linux Support
• Quest - Dell integration Active Directory to Unix
• Expert Desktop Support Technician
• Application Troubleshooter specialist
• Apple Support using Applejack and other troubleshooting techniques
• Ifconfig on Apple devices also ping other devices on network
• Build OSX and repair OSX installation
• Setup wi-fi in Apple software
• Supporting COO and CFO on their apple IPads, IPhones and MacBook Pro’s.
• Contacting Apple support for IPhone troubleshooting and diagnostics and warranty repair
• Symantec Enterprise Protection anti-virus
• Sophos Encryption on laptops
• Configurations of Desktops including TCP/IP, WINS, DNS and DHCP.
• Extensive application support experience with MS Office 2003/2007/2010/2013
• Working knowledge of a range of diagnostic utilities for troubleshooting network connectivity, applications and workstation and phone systems
• Sophos Antivirus Setup and Encryption Deployment and Troubleshooting
• Safe Boot Encryption experience
• Identified and documented resolutions to complex desktop support issues.
• The ability to absorb & utilize information quickly.
• Exceptional communication skills.
• Citrix Support 6 and 7 admin and VM Ware Support specialist

PROFESSIONAL EXPERIENCE

Confidential

IT Server Support/Network Support

Responsibilities:

• Configure and administer the network in support of on-going operations and projects
• Windows 7 and 8 and Windows 10 troubleshooting
• IT Tech Lead Managing 72 locations in NY and NJ
• Server deployment ESXi 6.5 using windows 2008, 2012, 2016 servers
• Desktop and Executive Support
• Tech Lead for Information Technology
• Overseeing changes and support for users
• Tech Lead of Desktop Team and Network Team
• Tech Lead of all escalations and final troubleshooting
• All final decisions of all IT operations goes through me
• Manage incidents and requests for network support
• Debian knowledge integration with Active Directory
• Deploy Network technology as directed.
• Support and be responsible for defined system administration activities on the Network
• Actively respond to incidents and requests
• Deploy and document network technology.
• Execute changes in the Network
• Update online tools to reflect deployments and changes (change management, as-built diagrams)
• Interact with other global support and operations teams and customers.
• Provide network administration in support of on-going projects, moves and changes.
• In Charge of all IT operations and purchases.
• Knowledge of network fundamentals, including routing and switching protocols.
• Experience in network operations and deployment
• Network planning and design abilities equivalent minimally to a CCNA certification.
• Server Admin, builds adds and changes
• Storage admin, Fujitsu Eternus, Raid 5 configurations
• Network planning and design abilities equivalent minimally to a CCNA certification
• Apple support for COO and CFO adding mailboxes troubleshooting mail issues
• Adding printing and other software to their OSX installations. IPad configs and IPhone troubleshooting also contacting Apple for further information and diagnostics and warranty.
• Running Applejack on Apple desktops and laptops in user mode to further troubleshoot issues.

Confidential

Server Admin/Network Admin/Executive Support/IT Manager

Responsibilities:

• VMWare Esxi 5.1 roll out and upgrades on all DL360 HP Servers Gen 6
• In charge of all Windows 7 and 8 images testing and then deployment
• Virtual domain controllers in Environment
• Synchronization between both virtual domain controllers using Esxi 5.1
• Network admin CCNA Certified troubleshooting all issues on Cisco and HP Switches
• VTP, STP, RSTP on Cisco Switches
• RIP, OSPF, EIGRP experience Cisco Routers
• ACL’s also NAT and PAT set up and deployment
• Provide 2nd and 3rd level support.
• VPN Specialist, connection issues, IP issues DNS issues
• Supported over 400 users in this Environment
• Planning and Inventory for Deployment of Windows 7 and 8, 64 bit and 32 bit OS
• Troubleshooting all Outlook issues with Blackberry and Webmail access
• Imaging all machines of Windows XP, Windows 7 and 8, Windows Vista, and Win Server 2003 and 2008
• Router configuration and installation
• Network troubleshooting, IP issues, Cable issues, Router issues, Closet issues.
• Citrix Setup Configuration and Training
• Active Directory: account creation, mailbox setup, and group management
• VMWare setup configuration and training and troubleshooting
• All Updates Service Packs, Anti-Virus, all Patching on Desktops and Servers
• Cloning Desktop Images for Accounting, Traders and Lawyers with Windows 7
• Troubleshooting VPN issues, remote access, and DNS issues
• Adding users and computers to the correct OU in Active Directory, updating group policy
• Troubleshooting Citrix Server Problems, Log in issues and Applications issues
• Account creation on Blackberry Enterprise Server set up and Phone connection