Present It Server Support/network Support Resume
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SUMMARY
- A career oriented IT professional with over 17 years’ experience. Proven computer, troubleshooting and networking skills. Outstanding communication, leadership skills and abilities. MCSE MCP CCNA and A+ Windows 2008 and 2012R2 Server Certified.
- Lead Desktop Support, Help Desk, Remote Support and Onsite Support
- IT Operations Manager in charge of all purchasing of IT equipment
- Manager of all IT operations in charge of Infrastructure, Desktop and Helpdesk.
- Team Lead Severs, Help Desk and Desktop Support Teams meeting all SLA’s
- Mac OSX installations upgrades server connections printer installs
- Mac OSX, Puma, Jaguar, Panther, Tiger, Leopard, Snow Leopard
- Mac Desktop support, help desk, remote Support using Log me In
- LANDesk management suite 8.8 sp3
- LANDesk management suite installing updates remotely
- ConnectWise ticketing software
- Ipad app additions remote setup to desktop, Outlook set up on IPhone
- In charge of Server and Network Support over seeing all changes and additions
- Extensive knowledge and experience supporting computer hardware and software in a Windows XP and Windows 7 and 8 also windows 10 64 Bit and 32 Bit Environment.
- MS Office 365 installation and troubleshooting
- Active Directory creating accounts, group policy’s DNS troubleshooting
- SolarWinds 12 series Dameware remote tool
- Cisco ASA firewalls and Sonic wall TZ series installation and vpn tunnels
- MS Office 2010, 2013 and 2016 installation and troubleshooting
- PST creation and Scan PST fixes on personal folders
- NOC Experience Server Tech monitoring
- Remote tools Log me in also Team Viewer experience
- Server Admin, Support on Windows 2012 and 2008 R2 Servers
- VMWare Esxi 5.1 and 5.5 and 6.0 also 6.5
- Cluster creation also using HA or DRS or both
- VCenter Server on windows server 2008r2 admin
- Network Troubleshooting Cisco Switches and Routers
- Routers and Switches Cisco 1900, 2900’s, 3900, 800, 1800, 2800, 3800, 7200, 7600’s
- In charge of Network Support Team overseeing and making final judgments on all changes and purchases for the network
- VTP, STP, RSTP on Cisco Switches
- RIP, OSPF, EIGRP on Cisco Routers
- ACL’s and NAT and PAT on Cisco Routers
- HP Data Protector backups and restores
- Debian Linux Support
- Quest - Dell integration Active Directory to Unix
- Expert Desktop Support Technician
- Application Troubleshooter specialist
- Apple Support using Applejack and other troubleshooting techniques
- Ifconfig on Apple devices also ping other devices on network
- Build OSX and repair OSX installation
- Setup wi-fi in Apple software
- Supporting COO and CFO on their apple IPads, IPhones and MacBook Pro’s.
- Contacting Apple support for IPhone troubleshooting and diagnostics and warranty repair
- Symantec Enterprise Protection anti-virus
- Sophos Encryption on laptops
- Configurations of Desktops including TCP/IP, WINS, DNS and DHCP.
- Extensive application support experience with MS Office 2003/2007/2010/2013
- Working knowledge of a range of diagnostic utilities for troubleshooting network connectivity, applications and workstation and phone systems
- Sophos Antivirus Setup and Encryption Deployment and Troubleshooting
- Safe Boot Encryption experience
- Identified and documented resolutions to complex desktop support issues.
- The ability to absorb & utilize information quickly.
- Exceptional communication skills.
- Citrix Support 6 and 7 admin and VM Ware Support specialist
PROFESSIONAL EXPERIENCE
Confidential
IT Server Support/Network Support
Responsibilities:
- Configure and administer the network in support of on-going operations and projects
- Windows 7 and 8 and Windows 10 troubleshooting
- IT Tech Lead Managing 72 locations in NY and NJ
- Server deployment ESXi 6.5 using windows 2008, 2012, 2016 servers
- Desktop and Executive Support
- Tech Lead for Information Technology
- Overseeing changes and support for users
- Tech Lead of Desktop Team and Network Team
- Tech Lead of all escalations and final troubleshooting
- All final decisions of all IT operations goes through me
- Manage incidents and requests for network support
- Debian knowledge integration with Active Directory
- Deploy Network technology as directed.
- Support and be responsible for defined system administration activities on the Network
- Actively respond to incidents and requests
- Deploy and document network technology.
- Execute changes in the Network
- Update online tools to reflect deployments and changes (change management, as-built diagrams)
- Interact with other global support and operations teams and customers.
- Provide network administration in support of on-going projects, moves and changes.
- In Charge of all IT operations and purchases.
- Knowledge of network fundamentals, including routing and switching protocols.
- Experience in network operations and deployment
- Network planning and design abilities equivalent minimally to a CCNA certification.
- Server Admin, builds adds and changes
- Storage admin, Fujitsu Eternus, Raid 5 configurations
- Network planning and design abilities equivalent minimally to a CCNA certification
- Apple support for COO and CFO adding mailboxes troubleshooting mail issues
- Adding printing and other software to their OSX installations. IPad configs and IPhone troubleshooting also contacting Apple for further information and diagnostics and warranty.
- Running Applejack on Apple desktops and laptops in user mode to further troubleshoot issues.
Confidential
Server Admin/Network Admin/Executive Support/IT Manager
Responsibilities:
- VMWare Esxi 5.1 roll out and upgrades on all DL360 HP Servers Gen 6
- In charge of all Windows 7 and 8 images testing and then deployment
- Virtual domain controllers in Environment
- Synchronization between both virtual domain controllers using Esxi 5.1
- Network admin CCNA Certified troubleshooting all issues on Cisco and HP Switches
- VTP, STP, RSTP on Cisco Switches
- RIP, OSPF, EIGRP experience Cisco Routers
- ACL’s also NAT and PAT set up and deployment
- Provide 2nd and 3rd level support.
- VPN Specialist, connection issues, IP issues DNS issues
- Supported over 400 users in this Environment
- Planning and Inventory for Deployment of Windows 7 and 8, 64 bit and 32 bit OS
- Troubleshooting all Outlook issues with Blackberry and Webmail access
- Imaging all machines of Windows XP, Windows 7 and 8, Windows Vista, and Win Server 2003 and 2008
- Router configuration and installation
- Network troubleshooting, IP issues, Cable issues, Router issues, Closet issues.
- Citrix Setup Configuration and Training
- Active Directory: account creation, mailbox setup, and group management
- VMWare setup configuration and training and troubleshooting
- All Updates Service Packs, Anti-Virus, all Patching on Desktops and Servers
- Cloning Desktop Images for Accounting, Traders and Lawyers with Windows 7
- Troubleshooting VPN issues, remote access, and DNS issues
- Adding users and computers to the correct OU in Active Directory, updating group policy
- Troubleshooting Citrix Server Problems, Log in issues and Applications issues
- Account creation on Blackberry Enterprise Server set up and Phone connection