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Desktop Support Specialist Resume Profile

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NH

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Computer Support Specialist with Networking and Technical background. Highly proficient knowledge of computer systems and components with experience troubleshooting and maintaining computer/network systems. Excellent organizational and administrative skills contribute to ability to multitask and work in efficient manner. History of ability to work in a leadership role as well as contribute as a team member to move toward company goals.

Core Knowledge Skill Areas

  • Windows 7/Vista/ XP
  • MS Server 2003/2008
  • MS Office 2007/2010
  • Mac OS 10.x experience
  • Exchange server experience
  • Troubleshoot Server and Network issues
  • Familiar with Ghost and Fog PC imaging
  • Troubleshoot Printer issues
  • Strong knowledge of technology and math
  • Strong customer service skill set

Work History

Desktop Support Specialist

Confidential

  • Collaborate with network support to ensure that workstations printers laptops and other peripherals are in working order and able to connect to the corporate network
  • Manage PC installations and upgrades
  • Experience imaging desktop computers utilizing Fog and Ghost servers
  • Troubleshoot and resolve technical and application problems
  • Responsible for maintaining troubleshooting and resolving hardware issues through update repair and upgrades of system components
  • Management of Help Desk ticket system Footprints to prioritize work schedule and update troubleshooting database

Technical Support Specialist

Confidential

  • Provided end-user phone support for desktop/laptop computers with various OS including Windows 7 Vista XP and Mac OSx
  • Provided tier 1 support related to connectivity issues involving TCP/IP configurations and conflicts on various Windows and Mac systems
  • Installed and upgraded system software including Windows 7/XP and MS Server 2003/2008
  • Responsible for maintaining troubleshooting and resolving hardware issues through update repair and upgrades of system components
  • Regular maintenance and troubleshooting of Cisco switches and routers
  • Familiar with Pix APs and Terminal Server
  • Installation and regulation of VOIP phone system
  • A/V responsibilities included transport set-up and operation of audio/visual/video equipment
  • Maintained inventory of equipment and parts
  • Responsible for documentation of network system and troubleshooting methods

Executive Protection Officer

Confidential

  • Responsible for personal safety of executives and family members
  • Responsible for ground transportation of executives and family members
  • Responsible for access control of all business and residential owned properties
  • Conducted public relations duties on daily basis with senior executives and corporate clients
  • Responsible for operation of AT T 700 switchboard phone for all local and international calls to company employees

Safety/Security Officer

Confidential

  • Provided customer support by directing incoming calls for technical issues general maintenance and campus inquiries for all students and faculty administrators
  • Responded to threats to the safety of all campus employees and students
  • Responded to all campus emergency calls for service

Network/Computer Specialist

Confidential

  • Installed and updated proprietary tax software on Windows XP and 2000 systems
  • Configured new network systems
  • Resolved network connectivity problems involving TCP/IP issues
  • Responsible for troubleshooting end user issues related to Windows XP and Windows 2000

State Trooper First Class Confidential

  • Conducted routine patrol of state and town roadways
  • Responded to and investigated motor vehicle accidents
  • Initiated and responded to criminal investigations
  • Provided leadership during critical incidents and natural disasters
  • Two years experience as Field Training Officer

Relevant Course Work

  • Intro to Computer Operations PC Maintenance and Repair Computer Programming
  • Performed OS installation software and hardware upgrades and PC troubleshooting
  • Advanced study in MS Word Excel Outlook and Power Point
  • Web Page Design with Adobe PhotoShop Illustrator Quark and In Design
  • Designed and published personal website utilizing HTTP programming and Dreamweaver
  • Designed logos for several campus organizations using multiple design software

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