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Production Support Engineer Resume

OBJECTIVE:

  • Seeking a challenging position in the area of Information technology providing a highly motivated, progressive, friendly environment, encouraging the pursuit of career advancement and expand my knowledge and skills.

SUMMARY

  • 6+ years of IT experience as working on the various phases of Software Development Life Cycle like Requirements Analysis, Design, Coding, Testing, Debugging, Application Support, Database Support, Documentation and maintaining.
  • Responsible for general database support, including the daily system health check, batch process monitoring and issue fixing, and software maintenance along with IT Infrastructure resources
  • Experience in supporting Production environment issues, 24 - hour support rotation with team to monitor various issues, work closely with developers and DBAs during major implementations and deployments.
  • Supporting business users, functional teams, and technical data consumer users, such as providing database information, training users, helping the data search, and mining needs, and troubleshooting database related issues for consumer applications
  • Creating and maintaining knowledge base for the team, including general system architecture, application production supporting document, good practice, and coding standard and conventions.
  • Strong experience in Database design using SQL and PL/SQL - Stored procedures, functions, Triggers, sequences, Indexes and Views.
  • Proficient in creation, modification and effectively use of database objects like Tables, Constraint, Sequences, Indexes, Group Functions, and Views.
  • Good Knowledge in use of MS Office tools like MS Access, MS Word, MS Excel, and MS PowerPoint MS Project.
  • Strong understanding of core Java concepts, Design patterns.
  • Perform analysis and research on Java code base and Oracle/DBMS system.
  • Experience with Java technology (J2EE, JSP and AJAX)
  • Application support experience using Multithreading, Collection framework, Generics, Core Java components.
  • Experience in using JUnit for unit testing, and SOAPUI and Rest Client for web services testing
  • Experience working on multiple operating systems including Linux, Windows, UNIX.
  • Adaptive to team environment and has the capability of completing complex tasks independently.
  • Able to adopt new skills, technologies, learn new systems, applications, processes and techniques.
  • Worked with both internal and external customers and interacted with them based on requirements, use cases, issues, and concerns.

TECHNICAL SKILLS

Programming Languages: Core Java, SQL, PL/SQL

Web Development Tools: HTML, CSS, JavaScript, Bootstrap, jQuery, PHP.

Utilities: MS Office Suite

Databases: Oracle, SQL Server 2008, MS Access, My SQL.

Data Modelling tools: Power Designer, ER Studio, MS Visio.

OS Platforms: Windows, Linux

Methodologies: Logical and Physical Database Design, Database Design and Normalization.

PROFESSIONAL EXPERIENCE

Confidential

Production Support Engineer

Responsibilities:

  • Monitoring and managing the Production Environment.
  • Supporting Production environment issues, working closely with developers and DBAs during major implementations and deployments.
  • Creating several SDLC documents.
  • Provides support to customer/user inquiries or concerns regarding our products or services
  • May provide after hours on-call production support
  • Incident management and problem management, join Bridge lines, provide timely updates troubleshooting production issues, vendor engagement.
  • Manage the daily workload based on priorities and Maintain SLA's to provide quality services to end users.
  • Creation of current state of system flow that will be used as an artifact for future development and troubleshooting.
  • Document and create new knowledge base to provide the most effective solutions to application issues. Solutions can be new code development, defect fixes.
  • Provide documentation and make technical presentations to management.

Confidential

Production Support

Responsibilities:

  • To work with Production Support Manager for system support matters for respective delivery, service providers.
  • Experienced in TSQL (DDL, DML), documenting, coding, programming, modifying using SQL Server.
  • Worked on Unix shell scripts including creating and modifying bad jobs.
  • Objects creation such as Tables, Views, User created Data Types, Stored Procedures, and Triggers.
  • Experienced with creating tables, stored procedures and queries in ORACLE and SQL server.
  • Created several queries to insert, update and delete the data from the database.
  • Resolved production support issues by looking at log files and debugging the errors.
  • Maintain logs of all issues and ensure resolutions according to quality assurance tests for all production processes.
  • On 24-hour support rotation with team to monitor networks, make critical system updates/changes, and work closely with developers and DBAs during these implementations.
  • Design and developed store procedures, configuration files, tables, views, and functions; implement best practices to maintain optimal performance.
  • Experienced in formatting, editing using MS word, Excel, and Power Point.
  • Built consolidates reports from each security tool for status review.

Confidential

Production Support

Responsibilities:

  • Provide Production Support in terms of incident management: identifying issues, reporting incidents, escalations, troubleshooting, problem resolution in a timely manner, and post implementation reviews.
  • Manage / navigate multiple teams to deliver operational support and project support in alignment with customer needs with transparency to IT Services and customer stakeholders.
  • Manage, negotiate, and resolve risks effectively
  • Ensured to escalate unresolved issues to appropriate personnel.
  • Work with our sustainment team to organize, plan, manage and execute new releases.
  • Document and create new knowledge base to provide the most effective solutions to application issues. Solutions can be new code development, defect fixes
  • Provide documentation and make technical presentations to management.
  • Provided technical production applications support and assistance to customers.
  • Provided an in-depth analysis to resolve production and application issues
  • Analyzed Unix production related issues, inquiries, and requests.
  • Ensured to provide a concrete explanation of resolutions to issues.
  • Provided feedback and developed production support procedures.

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